• Own and manage regular media performance reporting for multiple pharmaceutical accounts, ensuring accuracy, clarity, and timeliness • Analyze marketing and media performance data to identify trends, insights, and optimization opportunities • Translate complex datasets into clear narratives and actionable recommendations for internal teams and clients, bringing the data to life in a powerful way • Develop dashboards, visualizations, and scorecards using relevant tools (e.g. Tableau, Power BI, Google Looker Studio) • Experience working with third-party health data providers, with clear understanding of approaches and methodologies used • Ability to apply analytical frameworks and understanding of attribution methodologies, test/control analyses, and other marketing effectiveness measurement approaches to evaluate performance and guide media strategy • Support the design and interpretation of A/B tests, pilots, and controlled experiments • Contribute to modeling and predictive analysis projects • Collaborate cross-functionally with internal agency teams and leadership to develop and refine the agency’s reporting and analytics offerings and roadmap • Support & execute against opportunities identified within the agency to integrate or leverage AI and automation to improve reporting speed, accuracy, and insights generation • Work cross-functionally with media, account, and technology teams to enhance data flows, reporting templates, and processes • Document and communicate best practices for analytics and performance optimization

• You will identify and lead project discovery activities such as auditing and benchmarking, senior stakeholder interviews. You may conduct user interviews alongside our user research team • Responsible for the synthesis discovery findings into actionable insights and strategy direction for our UX, Design and Content strategy solutions • Responsible for developing KPI Frameworks, measurement and optimization plans • Responsible for developing healthcare and hospital centric (patient, family, physician) personas, identifying pain points, mapping customer journeys and making UX recommendations to our clients and experience design team • Partners with Healthcare executive leaders and new business teams to develop world class responses for new business pursuits. • Play a key support role in end-to-end solutions from strategy through, information architecture and design and content strategy. • Be a Healthcare focused strategy partner with a proven ability to navigate the complex dynamics of hospital systems and the ways that patients, caregivers, and clinicians engage with healthcare brands and services. • Lead experience strategy for end-to-end hospital and healthcare system digital transformation efforts. • Work at the intersection of experience design and technology solution, working with others on high-level requirements definition and the alignment of experiences and programs to the capabilities of technology platforms.

• Develop and execute strategic plans to grow the DRG CV program • Collaborate with a multi-disciplinary team of programmers, operations staff, product leaders, and auditors • Monitor emerging trends in payment integrity, audit methodologies, and health policy • Lead the DRG Clinical Validation team • Support internal and external team members by leading calls and presenting cases • Oversee the entire process of clinical claims review • Manage scheduling, reporting to management, and execution of plans • Overall management of daily queue inventory • Monitor individual and team results • Establish and maintain quality assurance standards • Demonstrate analytical skills to identify problems and trends • Develop departmental policies, processes, and training standards • Provide internal and external partners with evidence supporting industry standards and guidelines • Manage and track data on key performance indicators

• Lead implementation and continuous improvement of core enterprise platforms including ERP (Finance, Order Management, Procurement), CRM (Sales and Service), HCM (HR), and Legal or Contract systems. • Oversee daily application operations, release management, and incident resolution to ensure high availability and reliability. • Manage system integrations and data flows across the enterprise, ensuring data integrity, compliance, and reporting accuracy. • Drive adoption of best practices in agile delivery, DevOps for SaaS, and change management discipline. • Build, mentor, and lead a high performing team of functional and technical experts covering ERP, CRM, Data, and Analytics. • Manage relationships with key external partners, consultants, and system integrators, ensuring quality, accountability, and cost efficiency. • Oversee contracts, vendor governance, and service level performance metrics. • Partner with the Data and Analytics team to design enterprise-wide reporting and data integration strategies. • Ensure that operational and financial data from enterprise systems supports accurate forecasting, KPI tracking, and executive dashboards.