Customer Business Manager
Location
United Kingdom + 1 moreAll locations: United Kingdom | Ireland
Posted
3 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Customer Business Manager
Twinings Ovaltine
Role Description Manage Ireland end-to-end, leading NI direct customers, ROI distributor partners and Tesco ROI to deliver profitable growth, strong execution and insight-led customer strategies. Develop and implement comprehensive business plans which will accelerate our wellbeing visibility and value growth across Ireland (NI / ROI) portfolio and tailored activation plans to enable us to become a leading brand in wellbeing drinks. - Unlock break-through growth potential and visibility in wellbeing visibility with strong customer relationships, making Twinings the trusted and leading well-being drinks brand. - Increase visibility and recognition as a wellbeing brand, sales, profit and share growth. - Market Ownership: Lead Ireland as its own market; align strategy across direct and indirect models. - Customer Leadership: Own NI relationships and Tesco ROI; drive JBPs, negotiations and growth plans. - Distributor Management: Set clear KPIs, governance and cadence to deliver ROI performance via partners. - Excellence: Deliver availability, distribution and visibility across store and online. - Commercial Delivery: Own forecasts, budgets and trade spend; deliver revenue and margin targets. - Insight-Led Growth: Translate market and shopper data into clear actions and opportunities. - Cross-Functional Alignment: Orchestrate category, supply and marketing to land plans in market. - Full P&L responsibility for Ireland (sales, margin, agreed trade investment). - Direct ownership: NI customers + Tesco ROI. - Indirect ownership: ROI distributor model (performance via influence/governance). - Accountable for execution across all routes to market. Qualifications - Strong FMCG account management (grocery multiples NI & ROI). - Proven P&L ownership and commercial decision-making. - Experience managing or influencing distributor models. - High analytical capability; translates data into action. - Strong stakeholder influence (internal + external). - Track record of new business success. Requirements - Strategic thinker with hands-on execution capability. - Entrepreneurial mindset and results-driven approach. - Ability to not only ‘dream it’ but also demonstrate high accountability to ‘own it’ through a sleeves up, hands-on approach. - Strive for greatness in all that you do, and ‘win it.’ Benefits - Yearly bonus based on personal contribution and financial performance. - Flexible working options. - 25 days holiday plus 8 bank holidays and the option to buy and sell holidays. - Onsite Gym and Wellbeing Centre. - Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more. - Pension scheme with your contributions matched for up to 10% of your salary. - Cycle to work scheme. - SimplyHealth Cash plan. - Onsite Staff shop and online staff discounts. - Electric Car Scheme. - Access to LinkedIn Learning. - Access to ABF Networking, connect, collaborate, and grow across the ABF Group. - Four week Digital Nomad. - Opportunity for a variety of marketing leading development opportunities. - 2 recharge days a year to pause and get back on top and thriving. - Birthday day off. - Inspiring connection events in line with our exciting wellbeing vision.
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