Role Description The Customer Service Representative (CSR) will be responsible for ensuring customer satisfaction by providing exceptional support, information, and assistance to our clients. This position will involve handling inquiries, resolving issues, and maintaining positive relationships with customers, all while contributing to the overall success and growth of our company. Location: Fully Remote (U.S.) — Candidates must be able to support Central and Eastern Time Zone business hours. Position reports to Mobile, Alabama. Job Responsibilities: - Serve as point of contact for customer inquiries, responding promptly and professionally to inquiries via phone, email, and in-person visits. - Schedule and perform follow up conversations with customers, post service, to solicit feedback ensure satisfaction, and address additional needs. - Discuss post service billing requirements with clients and ensure all needs are addressed to ensure timely processing of invoices. - Collaborate closely with our technical teams to coordinate completed service appointments and communicate relevant details to customers. - Act as Operational liaison between Shared Branch Services and Collections teams. - Manage customer follow up/communication upon invoice issuance to ensure invoice accuracy, payment timing, potential acceptance of payments (credit card or check), provide statements upon customer request and maintain accurate and timely notation of on-going customer communication in E1 for continuity of customer care by Shared Branch Services and/or Collections teams. - Communicate and collaborate with Shared Branch Services to address and resolve all invoicing concerns and/or corrections to ensure timely payment of open invoices. - Maintain accurate and up-to-date customer records, including contact information, service history, and interactions. Document conversations for follow-up needs and additional inquiries. - Proactively address customer concerns, troubleshoot issues, and escalate complex cases to appropriate teams while ensuring a positive customer experience. - Identify opportunities to upsell or cross-sell additional services and products based on customer needs and preferences. - Stay updated on industry trends, regulations, and advancements in fire protection services to provide informed and knowledgeable support to customers. - Other duties as required. Qualifications - High school diploma or equivalent; Associate degree or relevant certification is a plus. - Previous customer service experience, preferably in a technical or service-oriented industry. - Excellent communication skills, both verbal and written, with the ability to explain technical concepts in a clear and understandable manner. - Strong interpersonal skills and the ability to build rapport and maintain positive relationships with diverse customers. - Proficient in using customer relationship management (CRM) software and other relevant tools. - Detail-oriented with strong organizational and multitasking abilities. - Problem-solving mindset with the ability to remain calm under pressure and find effective solutions. - Basic knowledge of fire protection systems and services is a plus, but not required (training will be provided). - Ability to work collaboratively in a team environment while also being self-motivated and capable of working independently. - Flexible schedule to accommodate occasional evening or weekend shifts, especially during peak service periods. - Commitment to upholding our company's values of safety, integrity, and excellence in customer service. Benefits - Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education. - Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off. - Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs. - Career advancement potential within a growing company.

Title: Legal Support Specialist Location: New York Job Description: We are seeking to hire a Legal Support Specialist to support the NY office. The Legal Support Specialist will play a vital role in supporting attorneys and legal professionals in their day-to-day tasks. They will also work closely with the paralegals and legal secretaries as it pertains to preparing documents, conducting research, and assisting with administrative duties. The Legal Support Specialist role will be expected to bill for client billable work as directed. Primary Responsibilities: - Preparing expense reports, check requests, new business memos, prepare engagement letters, mailing and binders, and diary entries. - Editing pre-bills, maintaining electronic files, assisting with travel arrangements and scheduling meetings. - Assist the attorneys with document production, compiling documents, preparing binders, appendices; quality checking to ensure materials are collated properly. - Organize physical and electronic files, creating hyperlinks, electronic filings and other duties as may be assigned. Qualifications: - Must have a strong interest in the legal profession. - Must be proficient in MS Office, Excel and Power Point. - Strong administrative and interpersonal skills; ability to handle a high-volume desk with extreme accuracy and meticulous attention to detail; strong proofreading and solid computer skills are essential. - The successful candidate will be a positive self-starter, possess a strong work ethic and professional demeanor, demonstrates initiative and can successfully multi-task and prioritize to handle the workload at a very fast pace. - This position requires a 3-day a week in-person schedule, remote 2 days with the understanding that this schedule may change as business needs require. Overtime flexibility is required. - Candidate must be a team player and have the ability to adapt to changing technologies and procedures. - BA/BS degree required. - Notary Public, a plus. The expected salary range for this position is $57,000 - $60,000. Final compensation will be determined based on several factors, including but not limited to, relevant experience, qualifications, skill set, and geographic location. Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.

Role Description We are growing our team and are looking for dedicated applicants who enjoy assisting their clientele and managing multiple tasks. In this role, you will assist with making reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This role is ideal for individuals who are detail-oriented, client-centered, and are comfortable working independently in a remote environment. Key Responsibilities - Assist clients with making personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Complete required training Qualifications - Must be authorized to work in the US, UK, Mexico, Australia, Spain, or Latin America - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer is also recommended) - Must be a minimum of 18 years old Benefits - Fully remote - Flexible schedule - Collaborative team environment

Role Description We are seeking professional, customer-focused individuals to join our growing team as Remote Client Support Specialists. In this role, you will assist clients with planning, coordinating, and managing personalized experiences while delivering exceptional service and support throughout every stage of the process. - Communicate with clients to understand their needs, preferences, and goals. - Research options and coordinate reservations. - Provide recommendations and help ensure a smooth and enjoyable experience from initial consultation through completion. - Assist with vacations, cruises, special celebrations, accommodations, transportation arrangements, and other customized experiences. Qualifications - Organized and detail-oriented. - Comfortable working independently in a remote environment. - Strong communication skills and professionalism. - Commitment to outstanding customer service. - Comfortable using email, online platforms, and web-based systems to manage client interactions and maintain accurate records. Requirements - Previous experience in customer service, hospitality, administrative support, or client-facing roles is beneficial but not required. Benefits - Flexible remote work environment. - Comprehensive training and ongoing support. - Access to professional tools and resources. - Opportunity for flexibility, growth potential, and the ability to build meaningful client relationships while helping create memorable experiences.