Role Description We are growing our team and are looking for dedicated applicants who enjoy assisting their clientele and managing multiple tasks. In this role, you will assist with making reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This role is ideal for individuals who are detail-oriented, client-centered, and are comfortable working independently in a remote environment. Key Responsibilities - Assist clients with making personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Complete required training Qualifications - Must be authorized to work in the US, UK, Mexico, Australia, Spain, or Latin America - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer is also recommended) - Must be a minimum of 18 years old Benefits - Fully remote - Flexible schedule - Collaborative team environment

Role Description We are seeking professional, customer-focused individuals to join our growing team as Remote Client Support Specialists. In this role, you will assist clients with planning, coordinating, and managing personalized experiences while delivering exceptional service and support throughout every stage of the process. - Communicate with clients to understand their needs, preferences, and goals. - Research options and coordinate reservations. - Provide recommendations and help ensure a smooth and enjoyable experience from initial consultation through completion. - Assist with vacations, cruises, special celebrations, accommodations, transportation arrangements, and other customized experiences. Qualifications - Organized and detail-oriented. - Comfortable working independently in a remote environment. - Strong communication skills and professionalism. - Commitment to outstanding customer service. - Comfortable using email, online platforms, and web-based systems to manage client interactions and maintain accurate records. Requirements - Previous experience in customer service, hospitality, administrative support, or client-facing roles is beneficial but not required. Benefits - Flexible remote work environment. - Comprehensive training and ongoing support. - Access to professional tools and resources. - Opportunity for flexibility, growth potential, and the ability to build meaningful client relationships while helping create memorable experiences.

Role Description Are you someone who enjoys assisting others, staying organized, and creating positive experiences? We are currently looking for motivated individuals to join our remote team as Guest Support Specialist. In this role, you'll help clients with travel-related questions, reservation assistance, and trip coordination while delivering exceptional service throughout their planning journey. If you're looking for a flexible opportunity that allows you to work from home, develop new skills, and grow professionally, this could be a great fit. No previous travel industry experience is required. We provide comprehensive training, mentorship, and ongoing support. - Serve as a support resource for clients planning vacations, cruises, resort stays, and other travel experiences - Assist with researching travel options, accommodations, transportation, and vacation packages - Help coordinate reservation details and ensure information is properly documented - Provide prompt and professional assistance before, during, and after the booking process - Address client questions and help resolve travel-related concerns - Monitor booking activity and assist with itinerary updates and travel requests - Maintain organized records, confirmations, and client information - Participate in virtual training programs, team meetings, and professional development activities Qualifications - Strong customer service and communication skills - Ability to stay organized while handling multiple responsibilities - Comfortable using computers, online platforms, and communication tools - Reliable internet connection required - Detail-oriented with strong problem-solving abilities - Self-motivated and able to work independently - Positive attitude and willingness to learn - Must be 18 years of age or older - Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain Benefits - 100% remote work environment - Flexible scheduling options - Entry-level friendly opportunity - Training and onboarding provided - Access to travel-related discounts, incentives, and supplier promotions - Supportive team culture with ongoing mentorship - Professional development opportunities - Advancement potential for motivated individuals Company Description

Title: Member Care Representative I Location: 8945 Cal Center Dr, Sacramento, CA 95826, USA Job Description: JOB TITLE: Member Care Rep 1DEPARTMENT: Member CareSTATUS: Non - ExemptJOB CODE: 1750 PAY SCALE: $20.07 - $22.00 Hourly SCHEDULE: Remote (On-Site Training - First 90 days) GENERAL DESCRIPTION: Communicates and interacts with members for the prompt resolution of delinquent and negative accounts to minimize Golden 1’s loss of non-performing asset accounts. TASKS, DUTIES, FUNCTIONS: - Place and receive a high volume of inbound and outbound calls in an effort to negotiate re-payment for past due and negative accounts. - Identify, investigate, and resolve delinquent and negative account activity. - Update member and credit union account information accurately and efficiently. - Demonstrate an understanding of the member’s needs, concerns, and frustrations by responding with care and concern, and an appropriate sense of urgency. - Educate members about options available to resolve their delinquency and retain and enhance member loyalty. - Communicate and interact with other Golden 1 team members to gather information for resolution of delinquent accounts. - Ability to de-escalate tense situations, looking from several points of view and applying good judgment and critical thinking to resolve the situation. - Learn and retain an exceptional working knowledge of department financial assistance programs and services. - Prepare and process documentation necessary to resolve delinquent accounts. - Review and research Credit Union records and transactions to resolve misapplied payments and transactions to ensure payments are accurately credited. - Evaluate payments (regular and irregular) being made on delinquent accounts to determine how the payment will be applied, i.e., principal, interest, escrow, and late charges, and when it is necessary to return a payment if foreclosure proceedings have been initiated or payment is unacceptable. - General knowledge of repossessions from assignment through insurance claims and deficiency balances, if warranted, and vehicle remarketing. - General knowledge of loss mitigation and potential benefits to the member and Golden 1. - General knowledge about how to obtain the member’s financial information and use it to assist and resolve the member’s delinquency. - Initiate skip tracing techniques to locate member’s or the credit union’s collateral. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. - Compliance with credit union policies, Fair Debt Collection Practices, and other applicable rules and regulations related to Collections. - Meet and achieve established performance standards commensurate to grade level, with phone efficiency and quality in a fast-paced environment. - Maintain acceptable call quality scores as audited and measured monthly. - Complete regulatory training modules annually, as required. - Model Golden 1 Core Values. - Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: - Effective oral and written communication skills required to interact with members and provide constructive follow-up on delinquent accounts. - Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: - INTERNAL: Branch management, staff, Payroll Deduction, Electronic Services, Centralized Lending, Records Management, and Compliance and Risk Management. - EXTERNAL:Members, law enforcement agencies, judicial departments, peer collectors, or groups that will result in resolution of delinquent accounts. QUALIFICATIONS: - EDUCATION:Successful completion of High School curriculum is required. - EXPERIENCE:Six months to one year performing general collection duties in a collection environment. - KNOWLEDGE / SKILLS: Strong oral and written communication skills, facsimile machine, ten key, microfiche, electronic banking equipment, Visa terminal, credit union and collection rules, regulations, and policies. PHYSICAL REQUIREMENTS: - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range. A device to enhance hearing will be provided if needed. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. - High volume of telephone communication throughout the workday. LICENSES / CERTIFICATIONS: None #LI-Remote Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 3/13/2026