Staffing Solutions Organization LLC (SSO)

Role Description The Provider Corrective Action Coordinator plays a critical role in ensuring quality, compliance, and continuous improvement across Disability and Brain Injury Services within OADS. This position oversees corrective action processes by coordinating cross-functional stakeholders, analyzing compliance data, and ensuring adherence to established procedures, regulatory requirements, and timelines. This role is ideal for a detail-oriented professional with experience in quality assurance, compliance monitoring, and data analysis within social services or healthcare-related settings. Key Responsibilities - Monitor quality assurance and compliance activities across Disability and Brain Injury Services and associated OADS units. - Coordinate corrective action efforts with internal teams and external partners to ensure alignment with enforcement and compliance requirements. - Guide providers through the corrective action process, offering technical assistance and support to drive program improvement. - Maintain up-to-date knowledge of state, federal, and HCBS (Home and Community-Based Services) regulations. - Communicate corrective action status to leadership, program staff, district teams, and stakeholders. - Collect, analyze, and interpret data from multiple systems to assess compliance with statutes, rules, and regulations. - Ensure all corrective actions meet documentation standards, timelines, and procedural requirements. - Utilize systems and tools such as Microsoft 365 (Excel, SharePoint, Power BI, Word, Outlook, PowerPoint) to track, manage, and report data. Qualifications - Six (6) years of combined education and/or professional experience in social services casework, program development or service delivery, compliance, administration, or program analysis. Preferred Qualifications - Bachelor’s degree in Social Services or related field. - Experience in program compliance, quality assurance (QA), and quality improvement (QI). - Background supporting services for older adults and individuals with disabilities. - Strong analytical, communication, and data management skills. Work Environment & Travel - 100% remote (telework) position. - Occasional in-person travel for site visits and provider engagement. Key Competencies - Compliance Monitoring & Regulatory Knowledge. - Data Analysis & Reporting. - Cross-Functional Coordination. - Process Improvement & Quality Assurance. - Stakeholder Communication. - Attention to Detail & Organization. Compensation Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role. Additional Information - Applicants must be authorized to work in the U.S. - This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO. - Under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application. - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. - Staffing Solutions Organization LLC is an E-Verify participant.

Role Description The Enrollment Specialist / Customer Service Representative supports applicants and enrolled providers for Home and Community-Based Services (HCBS) waiver programs. This role is responsible for guiding providers through enrollment requirements, reviewing applications, and ensuring all necessary documentation is completed accurately. This is a highly collaborative role requiring strong customer service, organization, and attention to detail while working in a remote team environment. Key Responsibilities - Respond to inbound calls, emails, and messages from applicants and providers regarding enrollment, requirements, compliance, and scheduling. - Serve as a central point of contact for provider-related inquiries. - Review and screen provider applications for completeness and accuracy. - Identify potential compliance issues and escalate to project management as needed. - Return incomplete applications with clear guidance on required documentation. - Conduct outreach via phone and email to assist applicants in completing submissions. - Document all interactions with clear and concise contact notes. - Coordinate with internal teams to route non-HCBS inquiries appropriately. - Submit completed applications for quality assurance review. - Support enrollment tracking and follow-ups across a high-volume workload (40+ applications). - Perform additional duties as assigned. Qualifications - Minimum 2 years of customer service experience. - Strong organizational skills with attention to detail and accuracy. - Ability to manage multiple priorities and high-volume workloads. - Excellent written and verbal communication skills. - Ability to work independently while collaborating with a remote team. - Proficiency with Microsoft Office (Excel, Outlook, Teams, SharePoint). - Comfortable learning new systems and processes. Requirements - Option 1: Bachelor’s degree and 2 years of experience working with providers. - Option 2 (in lieu of degree): Minimum 36 months of experience working with providers. - Required Experience Includes: - Working with healthcare or social service providers (e.g., critical care, public health, HCBS populations). - Experience serving special populations such as children, older adults, individuals with TBI, or developmental disabilities. - At least one year of experience in one or more of the following: - Provider monitoring. - Medicaid or third-party payer billing. - Provider training. - At least one year of experience in one of the following settings: - Home health, community health, or HCBS programs. - Hospitals or private practices. - Long-term care or mental health programs. - Publicly funded or community-based social service programs. Preferred Qualifications - Experience with HCBS waiver programs or Medicaid enrollment processes. - Prior experience in provider relations or healthcare compliance environments. Additional Information - Remote role; must be available during standard business hours. - No supervisory responsibilities. Keywords - HCBS - Medicaid - Provider Enrollment - Customer Service - Application Review - Healthcare Administration - Provider Relations - Compliance - Data Entry - Microsoft Excel - Outlook - SharePoint - Remote Work - Healthcare Operations - Case Management Support - Call Center - Public Health - Waiver Programs

Role Description Staffing Solutions Organization (SSO) is seeking an Administrative Support / Scheduler to support the Illinois HCBS Waiver Quality Reviews project. This role is responsible for: - Coordinating schedules - Tracking project activities - Maintaining documentation - Providing day-to-day administrative support to ensure reviews, interviews, travel, and deliverables remain on track and compliant with contract requirements The Administrative Support / Scheduler works closely with a supervisor, multiple nurse reviewers, and project leadership and serves as a central point of coordination for scheduling and review logistics. Qualifications - Strong organizational skills with proven ability to manage multiple schedules simultaneously - High attention to detail and strong follow-through when working with deadlines, trackers, and calendars - Ability to work independently while collaborating effectively with a fully remote team - Proficiency with standard office and project tools including Outlook, Excel, Teams, SharePoint, trackers, and dashboards; ability to quickly learn new systems and processes - Excellent customer service and relationship-management skills, including strong verbal and written communication Requirements - Minimum of 2 years of customer service experience required - Prior experience in administrative support, scheduling, or coordination roles required - Experience supporting healthcare, Medicaid, compliance, or contract-based projects preferred - High school diploma or equivalent required - Associate’s degree or higher preferred Work Environment - Remote position - Must be available during standard business hours: Monday–Friday, 8:00 a.m.–5:00 p.m. CT - No supervisory responsibilities Benefits Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. Medicaid LTC Financial Eligibility Case Reviewer (100% Remote) Overview: The Case Reviewer supports the processing of Financial Eligibility determinations and Redeterminations for those seeking New Hampshire Medicaid Long-Term Care assistance. In this role, incumbents process financial eligibility applications effectively and efficiently to facilitate timely determinations and redeterminations, and ultimately, access to long-term care to improve the well-being of those seeking LTC services. Duties and Deliverables: Key responsibilities include, but are not limited to: - Manage assigned caseload and complete all eligibility determination tasks within State-specified timelines, while upholding State, Federal, and PCG confidentiality and security protocols and policies. - Maintain accurate and timely documentation of applicant information using State case management and eligibility systems - Review assigned cases for completion and identify whether additional documentation or information is needed to make eligibility determinations or redeterminations. - Schedule and conduct virtual interviews with applicants to review and confirm application documentation and information. - Provide education to applicants and their representatives around financial eligibility criteria and any additional documentation required. - Use provided checklists, tools, and decision trees to verify whether documentation demonstrates applicants meet State and Federal financial eligibility criteria. - Utilize State case management systems, checklists, and verification tools to develop and submit eligibility recommendations in accordance with State policy and federal Medicaid rules. - Receive and process calls and electronic inquiries (email, phone, fax) related to application status, documentation questions, timelines, and next steps. - Support supervisor with correcting errors identified during quality assurance audits Knowledge, Skills, and Certifications: Successful candidates will demonstrate: - Ability to work independently and collaboratively in a remote team environment. - Ability to gain in depth understanding of New Hampshire Medicaid long-term care financial eligibility criteria and apply these principles to applications. - Ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures with limited supervisory direction. - Ability to explain processes, documentation requirements, and complex eligibility rules to applicants with a diverse range of communication and functional skills. - Competency in applying quality customer service principles - Strong organizational, documentation, and problem-solving skills. - Excellent communication and interpersonal skills, with sensitivity to diverse populations. - Familiarity with Federal and New Hampshire Medicaid financial eligibility regulations and processes preferred. Minimum Qualifications: - High school diploma, or equivalent required. Must be 18 years of age or older. Some college training preferred. - 1-3 years of experience performing reviews for public programs with eligibility requirements; experience with Medicaid or Medicaid LTC eligibility preferred. - Ability to speak, read, and write English clearly and concisely. - Employment is contingent on completion of a background check. - Must have a private space with no distractions and reliable, high speed internet connection. Location & Schedule: This is a fully remote, hourly position with set working hours during New Hampshire state business hours, Monday through Friday, from 8:00 AM – 4:00 PM ET. Incumbents must have private space and adequate Wi-Fi connectivity during all working hours Compensation and Benefits: The hourly rate for this position is $23.00 per hour. At SSO, we invest in our people—supporting your health, financial security, and growth. Benefits include: - Health, vision, and dental insurance - 401(k) with discretionary employer match - Paid time off and holidays - Flexible spending accounts - Other Perks Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role. Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. Staffing Solutions Organization LLC (SSO) is currently building a talent pipeline for anticipated Medicaid Eligibility and Medicaid Outreach initiatives supporting Medicaid programs. These proactive, future opportunities are expected to support increased workload, policy changes, and backlog reduction efforts. Applying now allows qualified candidates to be considered early as projects are formally approved and launched. If you have experience in Medicaid eligibility, human services, or client outreach, we encourage you to apply and join the SSO talent community. Medicaid Eligibility Support Roles (Future Opportunities) Anticipated Positions - Medicaid Eligibility Associate – Full‑Time - Medicaid Eligibility Supervisor – Full‑Time Role Overview These roles focus on reviewing and assessing Medicaid cases, applying policy and eligibility rules, and processing submitted client documentation. Work is primarily case‑based, with occasional outbound contact required to clarify information. Staff will work across multiple web‑based systems and Microsoft platforms (including Teams and Outlook), often using multiple monitors. This short‑term initiative is expected to reduce processing backlogs and improve service delivery outcomes. Supervisors perform similar eligibility work while also providing team oversight, performance support, and reporting. Key Responsibilities - Review and evaluate Medicaid applications and supporting documentation - Interpret and apply Medicaid policy, rules, and regulations - Verify, update, and maintain accurate digital case records - Respond to client or member inquiries as needed - Navigate and utilize multiple systems in a fast‑paced environment - Supervisor roles: provide staff oversight, coaching, quality review, and reporting Minimum Qualifications - College degree preferred, not required - Four (4) years combined education, training, and/or experience in health or human services or a related field demonstrating: - Ability to interpret and apply policy and regulations - Experience maintaining and verifying digital records - Experience responding to client or member inquiries - Prior supervisory experience required for Supervisor roles Medicaid Direct Outreach Roles (Future Opportunities) Anticipated Positions - Medicaid Outreach Representative – Full‑Time - Medicaid Outreach Supervisor – Full‑Time Role Overview Beginning in 2027, new requirements may affect some adults’ ability to maintain Medicaid coverage. These roles will conduct proactive outbound outreach to members within the Medicaid Expansion population to: - Confirm contact information - Increase awareness of upcoming program changes - Prescreen for compliance pathways or exemptions This work involves 100% outbound calling and direct engagement throughout the workday. Strong communication skills, empathy, and professionalism are essential. Outreach Supervisors will also monitor call quality, provide coaching, and report outreach trends to leadership. Key Responsibilities - Conduct proactive outbound calls to Medicaid members - Clearly explain program changes and next steps - Accurately document outreach efforts in digital systems - Provide respectful, empathetic client support - Supervisor roles: monitor call quality, coach staff, and report performance trends Minimum Qualifications - College degree preferred, not required - Two (2) years combined education, training, and/or experience in: - Health or human services - Client‑facing communications or outreach - Experience with: - Digital recordkeeping - Assisting clients or members - High‑volume phone work - Prior supervisory experience required for Supervisor roles Why Join the SSO Talent Community? - Be considered early for future Medicaid initiatives - Full‑time schedules (40 hours per week) - Meaningful public‑service work supporting access to healthcare - Opportunity to support large‑scale Medicaid operations and policy transitions Important Note These positions represent proactive talent pipeline opportunities. Applying now allows SSO to quickly match qualified candidates as roles are formally approved and launched. Keywords Medicaid Eligibility, Eligibility Specialist, Medicaid Outreach, Human Services, Public Assistance, Case Processing, Policy Application, Client Outreach, Call Center, Eligibility Determination, Medicaid Supervisor, Healthcare Administration, Social Services Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role. Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. Community Engagement Eligibility Associate (Remote) Job Summary The Community Engagement (CE) Eligibility Associate provides critical support to the Office for Family Independence (OFI) Community Engagement eligibility and outreach functions. This role focuses on navigating state eligibility systems, completing data entry and analysis, and communicating with MaineCare (MC) members by phone and in writing. The primary objective is to support compliance with Public Law 119‑21 establishing Community Engagement requirements for Medicaid expansion enrollees and to reduce administrative burden while increasing passive renewals for MaineCare members. This role plays a key part in supporting approximately 85,000 MaineCare members subject to CE requirements and contributes directly to OFI’s goal of meeting federal compliance requirements by January 1, 2027. Essential Duties and Responsibilities - Process MaineCare case updates, including accurate data entry in OFI eligibility systems - Apply program policies to individual case circumstances and identify required verifications - Update client information in the Automated Client Eligibility System (ACES) - Conduct outreach to clients via phone and other approved communication methods - Respond to inbound calls and correspondence from the public to: - Answer basic eligibility or case‑status questions - Provide program information - Triage complex issues to Eligibility Specialists when appropriate - Perform additional MaineCare eligibility and administrative tasks that support Community Engagement readiness and compliance Knowledge, Skills, and Abilities - Demonstrated ability to apply principles of high‑quality customer service when assisting the public with eligibility‑ or compliance‑based programs - Ability to make independent decisions regarding processes, information handling, and next steps within established procedures - Proficiency with Microsoft Office applications (Outlook, Word, Excel) - Strong verbal and written communication skills, including telephone‑based client interaction - Ability to navigate multiple systems accurately and efficiently in a remote environment Schedule and Work Environment - Full‑time, fully remote position - 40 hours per week; no overtime permitted - Set schedule aligned with Department staff: - Start time as early as 7:00 a.m. - End time no later than 5:00 p.m. - 30‑ or 60‑minute unpaid lunch break Benefits That Support You At SSO, we invest in our employees by supporting health, financial stability, and career growth. Benefits include: - Health, vision, and dental insurance - 401(k) with discretionary employer match - Paid time off and holidays - Flexible spending accounts - Additional employee perks Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role. Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. Community Engagement Eligibility Supervisor (Remote) Job Summary The Community Engagement (CE) Eligibility Supervisor oversees and supports staff performing MaineCare eligibility updates and Community Engagement outreach functions for the Office for Family Independence (OFI). This role ensures quality, productivity, and compliance with Public Law 119‑21 while supporting staff navigating eligibility systems, conducting outreach, and assisting MaineCare members. The Supervisor plays a key role in ensuring federal CE requirements are met by January 1, 2027, while minimizing administrative burden on members and eligibility staff. Essential Duties and Responsibilities - Supervise, coach, and support CE Eligibility Associates performing MaineCare eligibility and outreach work - Monitor workflow, case accuracy, productivity, and service quality across assigned staff - Provide guidance on eligibility policies, procedures, and appropriate case handling - Serve as escalation point for complex client issues or system‑related concerns - Ensure timely processing of MC updates and outreach activities to support CE compliance - Coordinate with OFI leadership and Eligibility Specialists to ensure alignment with program goals - Track performance metrics and support continuous improvement efforts related to CE readiness Knowledge, Skills, and Abilities - Strong working knowledge of eligibility‑ or compliance‑based public assistance programs - Proven ability to lead staff performing customer‑facing, process‑driven work - Ability to make sound, independent decisions within established policies and procedures - Proficiency in Microsoft Office and eligibility or case‑management systems - Excellent communication, coaching, and problem‑solving skills - Experience supporting remote teams and managing workloads in a virtual environment Schedule and Work Environment - Full‑time, fully remote position - 40 hours per week; no overtime permitted - Set schedule aligned with Department staff: - Start time as early as 7:00 a.m. - End time no later than 5:00 p.m. - 30‑ or 60‑minute unpaid lunch break Benefits That Support You At SSO, we invest in our employees by supporting health, financial stability, and career growth. Benefits include: - Health, vision, and dental insurance - 401(k) with discretionary employer match - Paid time off and holidays - Flexible spending accounts - Additional employee perks Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role. Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. Customer Service Representative 1 – Site Visit Scheduler - in North Carolina (Remote) Overall Responsibilities: Requires call center work with daily interactions with providers and other staff. Accuracy and attention to detail are very important. Great customer service is a must. Specific Responsibilities: - Answering phone calls and calling providers - Scheduling appointments - Attention to detail and accuracy - Ability to take good notes based on discussions with providers - Great customer service - Working in Excel, Outlook and Word Required Skills: - Microsoft Office Products including Excel, Outlook, Word etc. - Spatial skills - Time management - Professionalism - Accuracy Experience Preferred: - Scheduling Appointments - Customer Service - Medical Office/Insurance Remote Work Statement This position is a remote, work from home position. SSO is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at SSO, you must: - be available during your set working hours - have a safe, private, and distraction-free environment in which to complete your work, and - be able to give your full attention to the completion of your SSO job duties Some travel to the office or elsewhere may be required for team meetings, client meetings, etc. Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role. Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship including H-1B sponsorship) by SSO. Under the federal laws relating to the F-1 STEM EAD program, SSO may be able to support a STEM EAD extension application at the sole discretion of your Designated School Official. This does not guarantee that any STEM EAD extension application will be approved. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. Adult Protective Services Case Specialist – State of Indiana Location: Remote (Must be located in Indiana) Overview The Adult Protective Services (APS) Case Specialist supports the State of Indiana by receiving, screening, and triaging APS reports, assessing client needs, conducting interviews, and coordinating service plans. This role ensures timely, accurate documentation and collaborates with regional teams and partner agencies to support vulnerable adults. Duties & Responsibilities - Receive APS reports and make screening/triage decisions using standardized tools and protocols. - Contact reporters for clarification and assist with appropriate referrals. - Assign screened‑in reports to Regions and communicate decisions both verbally and in writing. - Document all intake activities in APS‑CMS. - Support document collection, review, and recordkeeping. - Conduct collateral interviews and alleged perpetrator interviews as directed. - Assess client service needs and make appropriate referrals. - Develop and document client service plans. - Establish and maintain partnerships with external agencies; act as a liaison to support communication and collaboration. - Assess potential need for guardianship or other least restrictive alternatives. - Submit cases for closure to the supervisor. - Review and respond to quality assurance evaluations. Required Skills - Strong organizational skills with the ability to monitor multiple investigations simultaneously. - Ability to work effectively with individuals using professional communication and cultural sensitivity. - Strong active listening and interviewing skills. - Ability to adapt quickly to policy and regulatory changes. - Proficiency in Microsoft Word, Excel, Outlook, and general Internet navigation. - Ability to work both independently and as part of a team. - Excellent verbal and written communication skills. - Strong decision‑making skills with accuracy and attention to detail. Qualifications - 1+ years of experience in APS, investigations, social services, human services, or law enforcement. - Experience working with HCBS populations or licensed healthcare facilities (preferred). Benefits At SSO, we invest in your health, financial security, and professional growth. Benefits include: - Medical, vision, and dental insurance - 401(k) with discretionary employer match - Paid time off and holidays - Flexible spending accounts - Additional employee perks Keyword Search / SEO Terms Adult Protective Services • APS • Case Specialist • APS Intake • APS Screening • Social Services • Human Services • Protective Services • Investigation Support • Case Management • Vulnerable Adults • Client Assessment • Service Coordination • Guardianship Assessment • HCBS • Medicaid Waiver Support • Social Work • Remote Case Specialist • APS-CMS • Indiana APS Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role. Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description SSO is hiring a Case Specialist to support the State of Indiana Family & Social Services Administration. This role will receive APS reports and evaluate reports for screening and triage decisions using standardized tools and protocols. - Receive APS reports and evaluate reports for screening and triage decisions using standardized tools and protocols. - Contact reporters to assist with appropriate referrals and clarify report information as needed. - Assign screened in reports to Regions and communicate decision information in writing and verbally. - Document all Intake activities in APS-CMS. - Support document collection, review, and documentation. - Conduct collateral and alleged perpetrator interviews as directed. - Assess client service needs and make appropriate referrals. - Establish partnerships with partner agencies and serve as a liaison with established partners to support communication and collaboration. - Develop and document client service plans. - Assess for the potential need for guardianship and other least restrictive arrangements for the client. - Submit cases for closure to the supervisor. - Review and respond to quality assurance evaluations. Qualifications - 1+ years of experience with APS, investigatory, social services, human services, or law enforcement work. - Experience working with clients in the HCBS population or licensed healthcare facilities, preferred. Requirements - Strong organizational skills with abilities to simultaneously monitor multiple investigations. - Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures. - Ability to effectively use active listening and interviewing skills. - Ability to adapt quickly when policies and regulations change. - Must be computer literate and have MS Word, Excel, Outlook, and Internet skills. - Ability to foster teamwork with all levels of management and staff. - Ability to work well independently and within a team. - Superior verbal and written communication skills. - Strong decision-making skills, with accuracy and attention to detail. Benefits - Compensation varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. - SSO provides a range of benefits for this role.