Role Description Do you have experience as a Consumer Service Concierge? Are you looking to grow your career? UPMC Corporate Revenue Cycle is hiring a Consumer Service Concierge Lead to support the Customer Service department! This role will work Monday through Friday from 8:30am until 5:00pm. The position is work from home eligible! The Consumer Service Concierge Lead functions as the first line of contact for patients and insurance companies by providing support for patients and insurance companies who initiate contact with the UPMC Consumer Service department. The Consumer Service Concierge acts as an advocate for patients by providing guidance, interpretation, and education on billing, claim status, out-of-pocket liabilities, documentation, and various patient-related inquiries. They are responsible for efficient, timely, accurate, and courteous resolution to verbal and written inquiries, while ensuring internal and external patient satisfaction, maintaining call service and quality standards, and adhering to the UPMC values. This employee typically functions under the direction of the Supervisor/Manager. This role is available as promotional opportunities for the Consumer Service Team. Look no further and apply today! Responsibilities - Answer multi-line telephone system, focusing on patient satisfaction and first call resolution while reviewing and resolving patient-related billing and self-pay concerns. - Redirect telephone calls and take messages, when appropriate, interacting with the staff and leadership of other departments when necessary. - Review and verify patient's demographic, financial, and insurance information to ensure data integrity. - Enter or update information in the appropriate system(s) accurately, verify and revise existing information on patients. - Identify and take action to address patient concerns by utilizing effective decision-making skills. - Research, resolve and respond to email, web, and telephone billing inquiries from patients and insurance carriers in accordance with departmental protocols. - Complete follow-up on unpaid account balances. - Contact guarantors, third party payors, and/or other outside agencies for payment of balances due. - Establish reasonable payment plans according to department policies; set up payment arrangement in system and monitor payments for consistency and timeliness. - Counsel patients on various local, state, and federal agencies available to assist with funding of health care. - Identify and act towards resolution of problematic accounts through potential refunds, adjustments, payment transfers, etc. - Adhere to Fair Debt Collection Practices Guidelines and understand the laws and regulations applicable to job functions. - Counsel patients on UPMC options for financial assistance. - Provide financial education to patients on insurance matters. - Ensure effective communication to patients. - Review and act on accounts in assigned work queues meeting specified criteria. - Document all actions taken on a patient account. - Review online account history and EOBs to validate the accuracy of payments and adjustments posted. - Identify, review, and research credit balance accounts, potential refunds, adjustments, payment transfers, etc. - Escalate concerns within the department when appropriate. - Perform and handle patient interactions with UPMC system-wide competencies/behaviors. - Perform other duties as assigned. Lead Specific Duties - Receive, investigate, respond to, and diffuse complex, escalated, high-risk issues including service recovery. - Special projects/assignments; CRM follow-up/resolution ownership. - Participate in outreach and/or conversations with internal customers/departments. - Assist the Supervisor or Manager as directed. - Responsible for reporting trends to Supervisor/Management. - Assist in maintaining standards of work for the Consumer Service Center. - Monitor and review/complete all Consumer Contact Center Epic account work queues. - Train new staff as needed. - Serve as Department Super Users. - Serve as an employee advocate resource, troubleshooter, for the Consumer Service Center. - Represent the direction from management as a lead and is empowered to make decisions as directed. - Attend department meetings and ongoing in-service and training programs. - Perform in accordance with system-wide competencies/behaviors. - Perform other duties as assigned to assist the operations of the Consumer Service Center. Qualifications - HS Diploma or equivalent. - 1-year general customer service; 6 months call center experience; and 6 months at UPMC as a CSC, Senior OR 2 years of call center experience. Licensure, Certifications, and Clearances - Act 34. Company Description UPMC is an Equal Opportunity Employer/Disability/Veteran.

Role Description Du führst Demo-Calls durch, in denen du aktiv zuhörst, die Bedürfnisse unserer Kund:innen im E-Commerce- und SaaS-Bereich verstehst und passende Lösungen ableitest. - Du bearbeitest eigenverantwortlich Support-Tickets und findest schnelle, kundenorientierte Lösungen. - Du arbeitest eng mit unserem Onboarding- & Automation-Team zusammen, um Kundenzufriedenheit sicherzustellen und unsere Lösungen stetig weiterzuentwickeln. - Du erstellst eigenständig Content wie Blogartikel, Templates oder Hilfeseiten und unterstützt aktiv bei der Umsetzung unserer KI- & Content-Strategie. Qualifications - Du bringst Erfahrung im Bereich Finanzbuchhaltung mit – oder hast ein gutes Verständnis für steuernahe Prozesse. - Du hast Erfahrung im direkten Kundenkontakt – idealerweise im SaaS-Umfeld und bringst ein ausgeprägtes Gespür für Kundenbedürfnisse mit. - Du verstehst es, realistische Ziele und KPIs zu definieren, zu verfolgen und zu erreichen – sowohl für dich als auch in Zusammenarbeit mit deinem Team. - Du kommunizierst sicher auf Deutsch und Englisch – schriftlich wie mündlich. - Du bist sicher im Umgang mit gängigen Tools wie Zendesk, Confluence, Slack, Google Workspace oder ähnlichen Systemen. Benefits - Die Möglichkeit, in einem dynamischen Startup eigenständig Projekte voranzutreiben und echten Mehrwert für unsere Kund:innen zu schaffen. - Regelmäßige Entwicklungsgespräche und jährliches Fortbildungsbudget. - Eine offene Unternehmenskultur mit flachen Hierarchien, No-Dresscode, Team Dinners, Sportangeboten, After-Work-Drinks und regelmäßigen Company Offsites. - Remote first oder in unserem Büro direkt am Ostbahnhof – mit Balkon und Blick auf die Spree. - Familienfreundlichkeit durch Flexibilität bei der Organisation Deiner Arbeitszeiten und Arbeitsorte. - Ein attraktives Vergütungspaket und 30 Tage Urlaub.

Role Description Für unseren Kunden in Zürich, suchen wir eine:n motivierte:n und aufgeschlossene:n Kundenberater:in. In dieser Rolle bis du zuerst 3 Monate über uns angestellt und wirst danach vom Kunden internalisiert (Try&Hire). - Du begeisterst Kund:innen mit professioneller und herzlicher Beratung, gewinnst aktiv neue Kunden und baust bestehende Beziehungen langfristig aus. - Du überzeugst Interessenten, Broker und Bestandskunden durch dein Fachwissen und begleitest sie von der Offerte bis zum Vertragsabschluss. - Du unterstützt Broker-Partner kompetent bei Fragen zu Kunden, Offerten und Produkten und förderst mit deinem lösungsorientierten Ansatz eine erfolgreiche Zusammenarbeit. - Du beantwortest Kundenanfragen als erste Anlaufstelle schnell, zuverlässig und kompetent – sowohl schriftlich als auch telefonisch. - Du sorgst über alle Kommunikationskanäle hinweg für ein herausragendes Kundenerlebnis, egal ob per Telefon, E‑Mail, Chat oder im digitalen Umfeld. Qualifications - Abgeschlossene kaufmännische Ausbildung oder einen vergleichbaren Abschluss mit mind. 3 Jahre Erfahrung im Kundenkontakt. - Du hast vorteilsweise die VBV‑Zertifizierung oder deine Ausbildung bei einer Versicherung abgeschlossen. - Ausgeprägtes verkäuferisches Flair und Freude daran, Menschen zu beraten und für diverse Versicherungsprodukte zu begeistern. - Du zeichnest dich durch Kommunikationsstärke, Teamfähigkeit, Belastbarkeit und ein positives Mindset aus und findest mit Empathie und Lösungsorientierung stets die beste Lösung für Kund:innen und Partner:innen. - Fliessende Deutschkenntnissen, sowie sehr gute Französisch- oder Italienischkenntnisse für die Betreuung der Kund:innen und Broker in der Romandie. Company Description Die Coopers Group AG ist eine agile Schweizer Recruiting Agentur, die Spezialisten und Führungskräfte in den Bereichen IT, Life Sciences, Engineering und Finance vermittelt. Mit flexiblen Ansätzen bringen wir Kandidat:innen und Unternehmen zusammen, die nicht nur fachlich, sondern auch menschlich zusammenpassen.

Role Description We are seeking an experienced Land Agent to support origination and acquisition efforts for utility-scale and distributed energy projects, including battery energy storage systems (BESS), community solar, distributed generation (DG) solar, and surface easements. This is a remote, commission-based role focused on landowner outreach, negotiation, and execution of lease option agreements. The ideal candidate is highly self-motivated, organized, and comfortable managing negotiations from first contact through signed agreement. Key Responsibilities - Identify and engage landowners for potential renewable energy development opportunities - Conduct remote negotiations for lease options, easements, and purchase agreements - Explain project structure, timelines, and compensation clearly to landowners - Manage deal pipeline from origination through execution - Track outreach, negotiations, and contract status using internal systems - Coordinate with internal development team on site control strategy and prioritization - Maintain professionalism and transparency throughout landowner interactions Qualifications - Proven experience in land acquisition, real estate negotiations, or energy development - Demonstrated success negotiating lease options, easements, or similar agreements - Strong communication skills (phone, email, virtual meetings) - Ability to work independently in a commission-based environment - Highly organized with strong follow-through Requirements - Proficiency in Microsoft Office (Excel, Word, Outlook) - Experience using Smartsheet for tracking workflows and deal pipelines - Familiarity with Geographic Information System (GIS) tools for site identification and evaluation (e.g., parcel mapping, constraints analysis) Preferred Experience - Background in renewable energy land acquisition (solar and/or BESS) - Existing relationships with landowners or brokers in target markets - Understanding of interconnection-driven site selection - Experience working with option structures and long-term lease agreements Compensation Structure - $4,000 – $5,500 per executed deal (lease option, easement, or purchase agreement) - Additional incentives for high-volume performance and priority projects - Strong deal flow with opportunity to scale earnings Benefits - Company sponsored medical, dental, and vision - Company sponsored short-term and long-term disability - 401k with company match - Unlimited paid time off - Company Paid Holidays - Additional benefits in Prospect14’s highly competitive Package Equal Employment Opportunity Prospect14 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We believe that a diverse team is a better team. The perspectives and experiences that people from different backgrounds bring to a company drive better decisions and improved results. Prospect14 is committed to a culture of inclusion and believes that diversity drives the best results.