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Forward Deployed Engineer
Location
New York
Posted
91 days ago
Salary
0
Seniority
Senior
Job Description
Forward Deployed Engineer
Ona (formerly Gitpod)
• Own network troubleshooting for enterprise customers – lead escalations, dissect packet captures, and resolve VPC, DNS, firewall, and deep packet inspection issues that block Ona deployments • Design secure cloud network architectures – partner with customer architects to produce peerings, PrivateLink, Transit Gateway, or Shared VPC designs that meet zero-trust and compliance requirements • Build tooling & runbooks – create Cloud-formation templates, scripts, and docs that automate diagnostics and shorten time-to-resolution for future installs • Champion customer feedback – reproduce edge-case defects, file clear issues/PRs, create SOPs and influence Ona’s roadmap for network-related features • Act as a product champion - Suggest product changes to improve networking for our customers and directly drive and implement those changes • Partner with Solutions Engineering, Sales and Engineering – join pre and post sales workshops to de-risk network blockers and articulate Ona’s networking model to non-network stakeholders • Bias for building - If our customer’s have a problem, you will spring into action to build a solution for them, powered by Ona Agents
Job Requirements
- Deep experience of Networking within AWS and/or GCP; from designing VPCs, peering, Transit Gateways, VPNs, PrivateLink, and service meshes.
- You translate packet captures into plain English, guide nervous security teams, and keep multi-party Zoom calls calm during downtime.
- You don’t stop at fixing the ticket—you automate the check, update Terraform modules, and PR the docs.
- Expertise in cloud infrastructure or SRE roles for SaaS or platform products
- Familiarity with Ona or other developer-environment platforms
- Comfort reading Go/YAML logs to correlate infra & app-layer issues
- Certifications welcomed but not required (e.g., AWS Networking Specialty, CKNA)
- Ability to spend 3-5 days per week on site with a customer.
Benefits
- Flexible paid time off including holidays that are most meaningful to you
- Parental leave for all parents
- Employee-friendly equity terms (extended exercise)
- Health insurance
- Retirement
- Wellness allowance
- Premium work-from-home equipment
- Regular company off-sites
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