• The Industry Analyst is a vertical-focused research, strategy, and GTM enablement role supporting Presidio’s Healthcare, State/Local/Education (SLED), and Telco, Media, Entertainment, Gaming & Sports (TMEGS) markets. • This role delivers deep industry intelligence to inform service development, partner strategy, and go-to-market execution. • The analyst conducts specialized market research across regulatory, funding, procurement, and technology adoption trends unique to each vertical, translating complex requirements into industry-aligned service offerings, value propositions, and ROI models. • This role supports Partner Strategy by identifying vertical-specific partner programs, certifications, funding mechanisms, and co-sell opportunities, while aligning OEM ecosystems to market needs. • The analyst collaborates closely with Services Product Management, GTM leaders, and field teams to validate offerings, support RFP responses, develop buyer personas, and enable account strategy. • Across all verticals, the role monitors competitive landscapes, tracks policy and compliance mandates, and develops thought leadership such as white papers, webinars, and industry presentations.

• Acts as a subject matter expert in one or more technical, administrative and/or functional aspects of finance or supply chain and related modules within an SAP/S4 environment. • Works closely with internal stakeholders to define the technical systems and/or functional enhancements needed to deliver business results. • Performs detailed analysis of business needs, recommend potential functional, technical and/or administrative strategies and approaches for solutions with internal/external clients. • Develops detailed functional and technical specifications. • Troubleshoots and resolves complex application issues and provides end user support. • Monitors applications for issues in connection with maintenance, upgrades and implementations. • Leads performance of business process design, reengineering and documentation for new technology. • Builds application tables, panels and reports for the S4/HANA application. • Codes individual modules and complex functions for the S4/HANA application. • Collaborates with SSM’s development team. • Provides Level II support for various applications in analyst’s area of expertise; finance is vendor invoice management, security, treasury, supply chain, Ariba, GHX, etc.

• Drive efficiency across three key pillars: Monetization, Support, and Online reputation. • Own the end-to-end data flow—from querying and structuring raw data in BigQuery to ensuring a single source of truth for the entire Ops department. • Develop antifraud models to mitigate risks and design complex behavioral segmentations. • Architect the automated KPI ecosystem and health-check dashboards for Payments, Support, and FirstLook. • Conduct high-level deep-dives into payment failure trends and operational bottlenecks. • Lead the charge in implementing AI/LLM solutions for operational workflows. • Work as a strategic partner to Ops Leads to ensure data models translate into direct business growth.

• Responsible for the design and development of Artiva HCx interface and workflow configuration for client implementations as well as enhancements for existing clients. • Provide data analysis and perform quality assurance to identify opportunities for improvement and address issues with new and existing clients. • Provide business analytics in search of performance trends, unexpected behaviors, or opportunities for improvement or growth, or as required to support research efforts conducted by customers or internal teams. • Assist in the implementation of new clients by configuring the organizational structure, workflow, and performing analysis of the client data and interface development. • Design and build custom user interface windows in the Artiva HCx system to increase workflow efficiency. • Work alongside business analysts and process SMEs to proactively and continuously assess clients' performance and provide strategic insight into their operations, with the purpose of optimizing processes. • Review and translate business requirements/user stories into actionable development tasks. • Investigation, troubleshooting and resolution of data quality and integrity issues. • Generate job aids and other documentation to support users training and reference libraries. • Other duties as required.