• Act as the first point of contact for helpdesk tickets. • Assign and manage support tickets through Freshdesk. • Maintain and update Excel reports and operational trackers. • Monitor and report on helpdesk performance. • Maintain hardware and software asset inventories. • Assist with ordering technology equipment and software. • Liaise with suppliers regarding orders and replacements. • Respond to customer enquiries professionally and efficiently. • Maintain accurate records of support requests and resolutions. • Create and maintain technical documentation. • Escalate issues where required and coordinate with technical teams.

• Act as the first point of contact for helpdesk tickets. • Assign and manage support tickets through Freshdesk. • Maintain and update Excel reports and operational trackers. • Monitor and report on helpdesk performance. • Maintain hardware and software asset inventories. • Assist with ordering technology equipment and software. • Liaise with suppliers regarding orders and replacements. • Respond to customer enquiries professionally and efficiently. • Maintain accurate records of support requests and resolutions. • Create and maintain technical documentation. • Escalate issues where required and coordinate with technical teams.

Role Description The IT Support Specialist is responsible for providing hands-on technical support and ensuring the stability, performance, and security of IT systems and infrastructure. This role supports day-to-day IT operations, including end-user support, system maintenance, and troubleshooting across hardware, software, and network environments. Working within a dynamic project environment, the IT Support Specialist collaborates with cross-functional teams to support enterprise systems, maintain system availability, and contribute to ongoing technology initiatives. - Monitoring system performance and responding to service requests, incidents, and outages - Installing, configuring, and maintaining hardware, software, and peripheral equipment - Supporting network connectivity, VPN access, and remote user environments - Assisting with system upgrades, patches, and routine maintenance activities - Maintaining user accounts, permissions, and access controls in alignment with security policies - Supporting enterprise applications including ERP, CRM, and operational systems - Assisting with cybersecurity practices including endpoint protection, threat awareness, and data protection protocols - Coordinating with internal teams and external vendors to resolve technical issues and support service delivery - Documenting technical procedures, troubleshooting steps, and system configurations Qualifications - Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience) - Minimum of 3–5 years of experience in IT support, help desk, or systems administration roles - Strong knowledge of desktop support, operating systems (Windows/Mac), and common business applications - Experience with network fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity - Familiarity with Microsoft environments including Office 365, Azure, and Active Directory - Experience with hardware troubleshooting, system imaging, and device management - Understanding of cybersecurity fundamentals including endpoint protection and access control Requirements - Experience supporting ERP systems, CRM platforms, and enterprise applications - Exposure to cloud-based infrastructure and SaaS platforms - Knowledge of backup, disaster recovery, and business continuity processes - Experience working with managed service providers or third-party vendors - Exposure to system integrations, automation tools, or scripting (e.g., PowerShell) - Experience supporting multi-site or remote workforce environments Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Training & Development - Work From Home

Role Description We are looking for a technically deep, yet big picture strategic Enterprise Architect who can operate at every altitude. You can get into the weeds with an engineering team in the morning and brief an executive on strategic direction in the afternoon. You do not wait to be pointed at a problem. You find it, frame it, and drive it to resolution. This is not a staff augmentation role. You will help build and run an EA function inside a large-scale, high-visibility enterprise program spanning a sophisticated technology landscape - business platforms, foundational systems, and enabling capabilities. You will provide architectural oversight, drive governance, and be the connective tissue between business strategy and technology execution. You bring deep technical range, sharp instincts, and the presence to earn trust fast. You thrive in complexity, operate well without a perfect playbook, and know how to influence without authority. Must possess the excellent interpersonal skills necessary to articulate the value of a strong enterprise architecture function to critical business stakeholders. - Occasional travel to client site of up to 25% (Subject to client asks) Responsibilities - Strategy, Solutioning & Leadership - Engage clients as a trusted advisor, connecting business goals, strategic priorities, and enterprise architecture into a direction that everyone from engineers to executives can act on. - Run strategy and planning workshops that drive real alignment, not just attendance. You surface what matters, cut through the noise, and get stakeholders moving. - Evaluate emerging technologies with a critical eye, separating signal from hype and translating what is real into clear, actionable recommendations. - Drive innovation and best practice adoption across transformation strategy and modern EA frameworks. You set the standard, you do not just meet it. - Think in costs, impact, and value across people, process, and technology, and you make sure leadership understands the tradeoffs before decisions are made. - Keep an ear to the ground for opportunity signals in your client relationships and bring them forward. As you grow in this role, that becomes an increasing part of your impact. - Drive architectural oversight, governance, best practice, risk standards and guidelines. - Technical EA - Own the enterprise architecture blueprints - business strategy, future-state architecture, multi-year roadmap - and keep them current, credible, and useful. - Provide architectural oversight across all platforms, holding the line on best practices, risk standards, and governance guidelines even when it is easier not to. - Conduct high-level design reviews, assess current-state architecture without flinching, and define migration paths for existing and new platforms with clarity and rigor. - Drive governance and data governance, establishing the standards, patterns, and guardrails that keep complex programs from drifting. - Build and maintain reference architectures across enterprise platforms, data, applications, and integration layers - including guiding principles, standards, and usage guidelines that teams can actually use. - Collaborate with enterprise, practice, and client architects to create reusable standards and patterns. Do not reinvent what already works. - Make complex things understandable - create contextual and conceptual models that cut through complexity for both technical and non-technical audiences. - Map and manage interdependencies across application, information, and technology domains. In a program of this size and complexity, that visibility is everything. - Understand how AI and automation capabilities fit into the broader enterprise architecture and what it takes to govern and operationalize them responsibly. - Practice Contribution - Show up for the practice, not just the client. Contribute to proposals, solutioning, and the evolution of our EA offerings. - Serve as a resource and informal mentor to Practice Architects on the team. Make the people around you better. - Align with the TEKsystems Architecture Guild, contributing to shared standards and cross-practice collaboration. Qualifications - Bachelor’s degree in computer science, Information Technology, or related field. Advanced degrees (Master’s, Ph.D.) preferred. - 10 years broad and relevant business and IT Experience. - 5 years in Enterprise architecture, solution design and technical leadership roles. - 3 years in IT consulting and IT services organizations. - Certification from Lean IX, TOGAF, MODAF, DODAF, Business Architect Guild or equivalent preferred. Skills - Strategy, Solutioning & Leadership - Proven track record leading and delivering architecture and strategy for large-scale IT modernization programs. - Demonstrated ability to champion portfolio and enterprise-level initiatives across multiple business units and influence without authority. - Thought leadership with tangible impact on the strategic direction of enterprise programs. - Deep familiarity with the retail and technology enablement landscape — understanding the business problems, not just the technology. - Fluency in AI and Generative AI implementations and their architectural implications at enterprise scale. - Experience across product launch and growth, marketing, and BD/Sales technology domains. - Technical EA - Deep proficiency in EA methodologies with the ability to translate complex business requirements into architectural solutions that hold up under scrutiny. - Strong competencies in digital architecture - modern web applications, cloud-native design, microservices, mobility, integration, and interoperability. - Broad command of Business Architecture, Data Architecture, Data Analytics, Integration Architecture, DevOps, Release Management, Infrastructure Platform Engineering, and cloud operating models. - Hands-on experience with EA tools including Lean IX and business process tools including Camunda. - Familiarity with BPMN and business process modeling. - Experience with Adobe Experience Manager, Pega, and Salesforce. - Experience with UI/UX, analytics, and reporting tools including Tableau, Splunk, and Adobe Analytics. - Strong understanding of application design and integration methods and how business processes interconnect with systems and people. - Soft Skills - Communicates with clarity and credibility at every level - engineering teams, program leadership, executive stakeholders. - A self-starter who gets moving without a perfect brief and figures it out along the way. - Sharp situational analysis and decision-making instincts. Reads rooms well and acts accordingly. - Collaborative and inclusive without losing their point of view. - Relentlessly curious - always learning and it shows. - Customer-first in everything. Job Type & Location This is a Permanent position based out of Hanover, MD. Pay and Benefits - The pay range for this position is $148200.00 - $222400.00/yr. - We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. - Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. - Our full-time, internal employment benefits include the following: - Medical, Dental, and Vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life and AD&D for employee and dependents) - Short and Long-Term Disability - Health Spending Account (HSA) - Transportation Benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 1, 2026.