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IT Support Specialist

IT SupportIT SupportFull TimeRemoteMid LevelTeam 501-1,000Since 2020H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

IT Support Specialist

teccle group

Role Description The IT Support Specialist is responsible for providing hands-on technical support and ensuring the stability, performance, and security of IT systems and infrastructure. This role supports day-to-day IT operations, including end-user support, system maintenance, and troubleshooting across hardware, software, and network environments. Working within a dynamic project environment, the IT Support Specialist collaborates with cross-functional teams to support enterprise systems, maintain system availability, and contribute to ongoing technology initiatives. - Monitoring system performance and responding to service requests, incidents, and outages - Installing, configuring, and maintaining hardware, software, and peripheral equipment - Supporting network connectivity, VPN access, and remote user environments - Assisting with system upgrades, patches, and routine maintenance activities - Maintaining user accounts, permissions, and access controls in alignment with security policies - Supporting enterprise applications including ERP, CRM, and operational systems - Assisting with cybersecurity practices including endpoint protection, threat awareness, and data protection protocols - Coordinating with internal teams and external vendors to resolve technical issues and support service delivery - Documenting technical procedures, troubleshooting steps, and system configurations Qualifications - Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience) - Minimum of 3–5 years of experience in IT support, help desk, or systems administration roles - Strong knowledge of desktop support, operating systems (Windows/Mac), and common business applications - Experience with network fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity - Familiarity with Microsoft environments including Office 365, Azure, and Active Directory - Experience with hardware troubleshooting, system imaging, and device management - Understanding of cybersecurity fundamentals including endpoint protection and access control Requirements - Experience supporting ERP systems, CRM platforms, and enterprise applications - Exposure to cloud-based infrastructure and SaaS platforms - Knowledge of backup, disaster recovery, and business continuity processes - Experience working with managed service providers or third-party vendors - Exposure to system integrations, automation tools, or scripting (e.g., PowerShell) - Experience supporting multi-site or remote workforce environments Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Training & Development - Work From Home

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