Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: - You will Identify areas of risk and takes steps to prevent customer or revenue churn - You will be responsible for working closely with Sales Teams to define and execute product adoption and customer retention plans - As a Customer Success Executive, you will provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and makes sure that all parties adhere to it. - You will help the customer identify incidents where contractual SLAs were missed and takes necessary action - Improving the overall satisfaction of the customer, as well as the satisfaction of their internal customers, is the key to success in this role. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - The ideal candidate will have significant experience collaborating with senior IT and business leaders. They must have a track record of successfully demonstrating the ability to translate corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client's environment. - PMP preferred, project management experience required. - A minimum of 10 years in a similar client facing or appropriately relevant role, in operating account or client relationship management - Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services: - IT Strategy and Planning - IT Operations and Management - Human Resources - Security Operations - Customer Service Management - IT Processes - IT Governance - IT Portfolio, Program and Project Management - IT Project Delivery (SDLC) - Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Job Description Come and be yourself with us! Being a Bobber means bringing your whole self to work - whether you're bubbly, shy, funny, bold, or something in between. We want you to feel confident to do your best work here. About Us HiBob is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce. Since 2015, we've supported over 3,000 companies worldwide, including Fulham FC, Airtasker, GoCardless, what3words and Fiverr. At HiBob, we pride ourselves on creating exceptional work experiences for our employees - who we affectionately call "Bobbers." Main Deliverables - Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and success planning sessions. - Manage a portfolio of accounts with a focus on renewal and expansion. - Work closely with our customers with the drive to help them change their workplace and achieve their business goals Job Requirements - SaaS Account Management or CSM experience, owning an EU book of business with targets on net retention. - Experience working in B2B (client-facing) role - Fluent in English - A passion to learn the products' functionality, and you're tech-savvy - You demonstrate curiosity and practical experience in using AI tools to improve productivity, streamline workflows, uncover insights, and scale impact. - A desire to work in a fast-paced scale up environment - A strong work ethic, integrity and desire to succeed - Executive project management skills and able to communicate effectively across the C-suite - Experience working with Salesforce & Web-based technologies - Experience with SFDC, Asana and/or ChurnZero is advantageous - An HR or HRM background is advantageous Job Responsibilities - Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and success planning sessions - Work to understand the HR objectives our clients have and how they contribute to the wider business goals. Work to become a trusted advisor within the account to tailor use cases and develop success plans to achieve desired outcomes. - Manage a portfolio of accounts, partnering with customers to maximise value realisation through strong adoption, engagement, and business impact. - Work closely with our customers various stakeholders with the drive to help them change their workplace and achieve their individual and business goals - Become the customer advocate in Hibob, collaborating with our Product, Development, Marketing and Sales teams - Protect existing revenue streams, identify opportunities and risks. - Assess client health and develop strategies to mitigate churn - Meet gross and net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution - Provide ongoing product enablement for customers across product catalogue - Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy. - Stay up to date with evolving HR industry trends, compliance changes, and emerging technologies to proactively guide clients and ensure the platform aligns with modern workforce needs. - Anticipate customer challenges, issues and barriers before they arise to mitigate risk and add value Benefits HiBob is a village filled with incredible people, and we're proud of that. It's a place where Bobbers can truly be themselves. We're about fun, dreams, and ambition just as much as we're about precision, growth, and high performance. Becoming a Bobber means joining a company that values you as a whole person. You'll receive competitive compensation, benefits, and pre-IPO equity - alongside all of this: - Cash allowance for health insurance - Annual vision allowance - 25 days annual leave - Annual UnMind subscription and wellness benefits - Travel support (cycle scheme and season ticket loans) - Hybrid working from day 1 - Work from home allowance - to get your home office set up! - Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment) - Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter - 2 Social Impact days per year for volunteering - Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme - Pension scheme auto-enrolment from day 1 - Fun company and team social events (locally and virtually with our global teams) - We love birthdays - take the day off and receive a special gift If this sounds like something you've been looking for, we'd love to have you. Come on, join our village! Belonging at HiBob Our success depends on our people, and we want HiBob to be a workplace where everyone feels a sense of belonging and can thrive. We're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other protected class. Please contact us at hiring@hibob.io if you'd like to discuss any adjustments to our process. We want you to bring the best of you.

• Comply with all CDK Global policies and procedures • Complete all required compliance tasks and acknowledge receipt • Meet or exceed all performance expectations • Travel up to 50% of the time • Drive up to 25% of the time • Manage issues and direct customers to appropriate support resources • Help customers define their strategy for CDK solutions: work with customers to ensure they understand CDK products and how to best use them to meet their individual needs and goals • Maintain established relationships with dealership leadership • Demonstrate expertise in CDK products, establishing a reputation as a trusted advisor • Assess dealership risk factors, identify risk mitigation strategies to ensure continued success of CDK applications and new opportunities for layered applications • Prepare client-specific reports and presentations aimed at educating and driving growth within the client organization • Identify opportunities and develop a plan to meet dealership staff training needs • Collaborate with Sales to become a key asset in growing CDK business with the client • Identify and successfully implement retention strategies for “at-risk” customers • Develop a productive working relationship with senior CSMs; provide occasional assistance to senior CSMs as needed • Solicit and listen to feedback • Use Totango to document conversations and value-added engagements with dealer partners.

• Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed to deliver outcomes • Develop and maintain strong, productive relationships with customers, holding regular success reviews to understand their contact centre operations, business goals, and success criteria • Drive adoption and value realisation, including AI‑driven capabilities, by connecting NiCE CX technology to customer business outcomes and ROI • Build trusted‑advisor relationships, demonstrating a strong understanding of Dutch business culture and customer expectations • Partner with NiCE CX teams (Technical Support, Professional Services, Product, Engineering, etc.) to ensure issues, requests, and initiatives are progressing effectively and within SLA • Demonstrate strong working knowledge of NiCE CX products and associated technologies, particularly those used by assigned customers • Maintain currency in contact centre, AI, cloud, and digital customer experience technologies and trends • Gain a deep understanding of each customer’s environment, identify success gaps and opportunities, and propose solutions that accelerate adoption and business impact • Develop and deliver tailored presentations that articulate usage, adoption, realised benefits, ROI, opportunities, and next steps • Proactively manage customer health, risks, and escalations, ensuring a consistently positive customer experience • Support customers through go‑live and post‑go‑live phases, building confidence and momentum as they mature in their use of the platform • Contribute to high customer satisfaction and Net Promoter Scores (NPS) across the assigned portfolio • Travel up to 25–30%, to support customer success activities