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STAXO Group

Empower Others Through Technology | We create digital solutions that help our clients achieve their business goals

IT Operations Administrator, PHP

Backend EngineerSoftware EngineerFull TimeRemoteMid LevelTeam 51-200Since 2010H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

5 days ago

Salary

₱15K - ₱25K / month

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

IT Operations Administrator, PHP

STAXO Group

• Act as the first point of contact for incoming helpdesk tickets • Assign and manage support tickets efficiently through Freshdesk • Monitor and report on helpdesk performance and ticket status • Maintain and update Excel reports and operational trackers • Maintain hardware and software asset inventories • Assist with the procurement of IT equipment and software • Follow up on orders and coordinate deliveries with suppliers • Liaise with vendors regarding hardware replacements and warranty claims • Respond to customer enquiries professionally and efficiently • Maintain accurate records of customer interactions, troubleshooting steps, and resolutions • Create and maintain technical documentation and internal procedures • Escalate issues where required and collaborate with technical teams to ensure timely resolution • Keep customers and colleagues informed of progress and outcomes • Support continuous improvement of operational processes and service delivery

Job Requirements

  • Minimum 2 years' experience in a technical support, helpdesk, or IT administration role
  • Proven administration experience with strong organisational skills
  • Proficiency in Microsoft Excel, Word, Outlook, and Teams
  • Experience working with ticketing systems (Freshdesk experience advantageous)
  • Strong attention to detail and ability to manage multiple tasks simultaneously
  • Excellent written and verbal communication skills
  • Outstanding customer service skills with a professional and solutions-focused approach
  • Ability to work independently in a remote environment
  • Knowledge of hardware, software, networking, and troubleshooting principles is advantageous
  • Ability to work under pressure and meet deadlines

Benefits

  • Fully remote position
  • Opportunity to work for a UK-based company
  • Exposure to international business operations and clients
  • 40 days paid holiday annually
  • Supportive and collaborative team environment
  • Opportunities to learn and grow within the business

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