• Creator communication. You're the daily point of contact for creators across email, DMs, and Slack. • Content review & quality assurance. You review creator submissions to confirm they meet FTC guidelines, campaign requirements, and platform standards (TikTok, Instagram). • Creator retention & growth. You spot when a creator is at risk (missed deadlines, compensation confusion, low engagement) and you move first. • Operational coordination. You work across Billing, Fulfillment, Product, Communications. • Process improvement. You identify where the system breaks.

• Support Level 1 IT/HR Helpdesk with experience in troubleshooting basic queries. Act as Subject Matter Expert for the day-to-day operations. • Excellent knowledge in Zoho Absence Management / Zendesk or Service Now IT Ticket Triaging • Understanding of employee life cycle processes such as data management, time and expense management, transfers, change requests, employment certification. • Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc. • Benefits administration on behalf of customers & professionals • Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication) • Communicate and liaise with G-P partners/vendors, including insurance vendors, local service providers, pension providers. • Coordinate with internal Centers of Excellence including IT, Finance, Payroll, Billing, Customer Success Manager, and Sales Support. • Coordinate with external stakeholders including Regional local service provider (LSP) and Local Payroll provider (LPP). • Assist with payroll preparation by providing relevant data, like absences, bonus and leaves. • Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals. • Participate in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date. • Support with company-wide initiatives and projects • Maintain, manage and regularly audit all electronic personnel files. • Support with review and renewal of company policies, and compliance • Assist with investigations in response to professional complaints.

Role Description The CRM Coordinator is the operational backbone of our member and prospect pipeline. You will own the integrity and performance of our CRM - ensuring every contact, deal stage, and communication touchpoint is accurate, timed, and purposeful. This is not a data-entry role. We need someone who understands why the data matters, takes ownership of process breakdowns before anyone else notices them, and continuously improves how we track and engage our community. You will work closely with the Director of Community & Operations to ensure no relationship falls through the cracks. What You'll Own - CRM Administration & Data Integrity - Own day-to-day administration of HubSpot: contact records, deal stages, pipeline accuracy, custom properties, and lifecycle stages. - Maintain a single source of truth for all member and prospect data - clean, current, and actionable. - Proactively identify and resolve duplicate records, data anomalies, and process gaps before they surface as problems. - Workflows, Sequences & Automation - Build and maintain workflows, sequences, and automations that support member acquisition, engagement, and retention. - Coordinate with the Partner/Origination and Managing Partner teams to ensure pipeline data reflects real-time activity. - Continuously improve the CRM architecture as the club scales - new pipelines, new stages, new segments. - Reporting & Funnel Insights - Track and report on key funnel metrics: applications, conversions, member tenure, engagement signals, and re-engagement triggers. - Surface insights to leadership in a clear, concise format - no noise, just signal. - Build and maintain dashboards that give the team visibility into pipeline health at a glance. - List Segmentation & Campaign Coordination - Own audience segmentation and list management for outreach campaigns coordinated with the Director of Community & Operations. - Ensure the right message reaches the right segment at the right time - and that results are tracked cleanly. - Member Onboarding Flows - Support the operational layer of new member onboarding - ensuring the right communications go out on schedule and that member records are updated as they move through each stage. - Liaise with the Director of Community & Operations to keep onboarding workflows current and optimised. Qualifications - 2+ years of hands-on CRM or revenue operations experience, with HubSpot as a hard requirement. - Strong grasp of sales pipeline management, lifecycle stages, and funnel reporting. - Ability to build workflows and sequences independently. - Exceptional attention to detail. - Async-first and comfortable operating in a fast-moving, distributed team across time zones. - Clear and concise communication skills in writing. Bonus Points - Experience in financial services, investment communities, high-ticket sales, or private membership organisations. - Familiarity with Web3, DeFi, or crypto-adjacent audiences. - Exposure to SPV workflows, investor relations, or regulated communications. - Experience with ClickUp, Slack automation, or n8n. How We Work - Inflection Club's leadership operates on a Yin-Yang model, ensuring every major initiative gets multiple sets of eyes before it ships. - Work closely with the Director of Community & Operations and surface issues early. - Own your domain and set the quality bar. - Expect the CRM to be a tool that makes the team faster and sharper. - Fully remote - work from anywhere. - Flexible, async-first culture with deep focus time built in. - Competitive independent contractor rate commensurate with experience. - Direct exposure to institutional-grade deal flow and a high-calibre investor community. - Ground-floor opportunity in a private co-investment club being built to scale. Are You Ready? This is a rare opportunity to own the operational intelligence layer of a private investment community that is growing fast and playing for the long game. If you are the kind of person who finds broken processes and fixes them before being asked - and who wants to be part of something being built to last - we want to hear from you. Apply with your CV in English, along with a brief note on the CRM system you know best and one process improvement you have owned end-to-end. We move quickly and will be in touch with shortlisted candidates within two weeks.

• Provide first-line support to customers via telephone, email, and online chat. • Diagnose, troubleshoot, and resolve a range of technical and operational issues, aiming for first-contact resolution wherever possible. • Manage customer enquiries relating to billing, payment terminals, connectivity issues, software functionality, product logistics, stock orders, and terminal replacements. • Conduct root cause analysis and escalate complex issues to relevant teams when required. • Maintain accurate records of customer interactions, troubleshooting steps, and resolutions within CRM and support systems. • Meet agreed KPIs and SLAs to ensure a consistently high standard of customer support and service delivery. • Utilise platforms such as Salesforce, telephony systems, and other internal tools to effectively support customers and manage cases. • Contribute to continuous improvement initiatives by identifying recurring issues and recommending process enhancements.