• Deliver end-to-end implementation of customer network services, including firewalls, SD-WAN, switching, wireless, and WAN connectivity. • Manage and execute multiple concurrent customer implementation projects, balancing priorities, timelines, and customer communication. • Configure, deploy, and activate Cisco Meraki and/or Fortinet-based solutions in accordance with approved designs. • Implement Arista VeloCloud SD-WAN solutions as required. • Coordinate remotely with customer IT staff and Cox field technicians to complete on-site activities. • Execute network migrations and cutovers with minimal customer disruption. • Perform troubleshooting during implementation and assist with issue resolution. • Maintain accurate implementation documentation required for transition to Support. • Communicate clearly and professionally with customers, Project Managers, and internal stakeholders regarding progress, risks, and blockers. • Follow implementation standards, processes, and security requirements.

• Assist with network and security deployments including staging, installation, configuration, validation, and troubleshooting of data and security networks • Configure routing, switching, and security platforms based on established designs and best practices • Support network discovery activities and assist with gathering technical requirements and documentation for client environments • Create and maintain implementation documentation, diagrams, and deployment notes to ensure clear communication with clients and internal teams • Work closely with sales engineers, project managers, and senior engineers to deliver successful customer outcomes • Diagnose and resolve network and security issues during project deployments and post-implementation support • Assist with scheduled maintenance procedures and network updates both remotely and onsite as required

• Leads the planning, forecasting, implementation, and identification of resource requirements for network systems • Integrates and schematically depicts voice and data communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations • Monitors protocol compatibility, performs system tuning and makes recommendations for improvement • Develops integrated solutions to resolve highly complex technical and business issues • Evaluates new products, performs network problem resolution and assists in the development and documentation of technical standards and interface applications

• Implement, maintain, and support advanced network infrastructure systems—primarily focused on the Cisco networking platform. • Implement and maintain advanced Data Center Network Technologies, including Network Segmentation, Next-Generation Firewalls, Security Threat Protection, SD-WAN, Content Delivery/Load Balancing, and advanced flow mapping tools. • Provide full lifecycle management for all equipment across Iron Mountain UK Secure Data Centers and UK Field offices, including maintaining component inventories and capacity management reporting. • Review and assist with project deployment plans, drive execution alongside PMs and Risk Management, and actively guide/mentor fellow network administrators and engineers. • Produce regular, accurate management reports related to KPIs/KRIs, metrics, and the status of security and compliance-related initiatives to present to senior leadership.