IHG Hotels & Resorts is one of the world’s leading hotel companies with a purpose to provide True Hospitality for Good.
Quality Consultant
Location
Colorado
Posted
2 days ago
Salary
$46.2K - $73K / year
Seniority
Senior
Job Description
Quality Consultant
IHG Hotels & Resorts
• Work with assigned portfolio of hotels to evaluate and document product quality levels through the use of the standardized Standards Evaluation process and software. • Schedule and conduct onsite visits with focus on hotel openings, standards Evaluations and re-visits in order to measure overall quality and consistency levels pertaining to brand standards, life safety, cleanliness, physical condition and design and construction. • Schedule and conduct Specialized Visits: • De-identification visits of hotels no longer in the system, to meet stipulations in the License Agreement • Incident reports to record physical damage and potential health concerns • Construction visits to deliver real-time data regarding building progress • Guest satisfaction focused visits to increase hotel performance • Participate in any assigned projects • Consult with hotel management and/or ownership on opportunities to drive consistency, improve physical condition and service levels. • Develop action plans as a guide for hotel management/ownership; listing any opportunities and actions required for improvement along with target dates for completion. • Prepare and provide short recap to internal business partners, recapping the hotel visit, findings and recommendations.
Job Requirements
- Bachelor's Degree in Business, Hospitality Hotel Administration, or a relevant field of work, or an equivalent combination of education and work-related experience.
- Minimum 3 to 5 years progressive work-related experience in hotel operations or equivalent preferred. Demonstrating proficiency in multiple disciplines/processes related to the position.
- Demonstrate clear and concise communication skills, including adapting both verbal and written communication to the needs and level of the audience.
- Demonstrate working knowledge of personal computers; including Microsoft applications (Word, Excel, PowerPoint, Outlook, SharePoint etc.).
- Demonstrate ability to effectively schedule appointments and travel to maximize efficiency and minimize cost.
- Demonstrate strong problem solving and time management skills.
- Demonstrate the ability to maintain a consistent, high quality customer-focused orientation, and to respond to individuals in a manner and timeframe promised.
- Knowledge and understanding of quality standards and hotel operations or similar environment preferred.
- Attention to detail and ability to manage multiple tasks required.
Benefits
- paid time off
- medical/dental/vision insurance
- 401K
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