Proactively prospect and build relationships in assigned markets, manage customer inquiries, and ensure timely service delivery while collaborating with sales teams to maximize revenue and enhance customer satisfaction.

Title: Supplemental Health Claims Manager Location: Indianapolis, IN 46282, USA RO Portland ME Hybrid Department: Business Job Description: Description At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! The Supplemental Health Claims Manager is an individual contributor responsible for providing subject matter expertise to design, implement, and continuously improve supplemental health claims processes, procedures, and workflows. This role partners closely with Claims Operations, Product, Compliance, Training, and Technology teams to ensure customer-focused, compliant, and efficient claims practices. The position may also adjudicate claims and support quality initiatives as needed. Key Responsibilities: - Process, procedure, and workflow design: Lead the development and implementation of new and revised supplemental health claims processes, standard operating procedures (SOPs), desk-level job aids, workflow diagrams, and controls to support consistent, scalable operations. - Technical claims subject matter expertise: Serve as the go-to expert for supplemental health products (Accident, Critical Illness, Hospital Indemnity, Wellness, etc.) and interpret plan provisions, definitions, limitations, exclusions, riders, and administrative rules to guide accurate claims outcomes. - Systems design and requirements support: Partner with Technology and business stakeholders to translate operational needs into clear requirements (rules, routing, templates, decision logic, edits, and reporting), validate design, and support testing (UAT) to ensure systems enable compliant and efficient claims processing. - Eligibility and efficiency optimization: Identify opportunities to improve eligibility verification, evidence collection, and straight-through processing; recommend automation and controls to reduce rework, turnaround time, and preventable denials while maintaining accuracy and customer experience. - Training and knowledge enablement: Contribute to training program development by creating curriculum content, job aids, and scenario-based learning; deliver or support training for new hires and tenured staff on product knowledge, systems, and procedure changes. - Continuous improvement and quality: Analyze operational performance (e.g., turnaround time, accuracy, denial drivers, customer contacts), support root-cause investigations, and implement corrective actions; participate in audits and quality reviews to sustain high standards. - Regulatory compliance and industry awareness: Stay current on applicable federal/state regulations, market trends, and internal compliance requirements; assess impacts to claims handling and proactively recommend updates to procedures, controls, training, and communications. - Claims adjudication (as assigned): Review and adjudicate supplemental health claims in accordance with plan provisions and procedures Required Qualifications - Bachelor’s degree (or equivalent combination of education and related experience). - 3+ years of experience in supplemental health (voluntary benefits) claims operations and/or claims adjudication (Accident, Critical Illness, Hospital Indemnity, Wellness, etc.). - Experience with process improvement methods, service-level management, and quality/audit programs. - Experience creating and maintaining operational documentation (SOPs, workflows, job aids) and communicating process changes to stakeholders. - Experience supporting implementations or migrations of claims platforms (requirements, configuration support, testing, training, go-live readiness). - Demonstrated training facilitation experience (live sessions, virtual training, train-the-trainer). - Demonstrated ability to interpret plan provisions/contract language and apply it consistently to claim scenarios. - Working knowledge of claims systems and operational controls (queue routing, decision rules, correspondence templates, work item management) and participation in testing/UAT. - Ability to analyze operational issues, identify root causes, and implement improvements that enhance accuracy, compliance, and cycle time. - Strong written and verbal communication skills, with the ability to explain claim outcomes and technical concepts clearly and professionally. Preferred Qualifications - Experience applying Lean and Six Sigma methodologies to drive process improvements Salary Band: 6A #LI-SC1 This selected candidate will be expected to work hybrid in Indianapolis, IN or Portland, ME. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration. We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to: - Medical & prescription, dental, vision insurance - Health Savings Account & Flexible Spending Accounts - Paid Time Off - 10 weeks 100% paid parental leave (after completing 12 months of employment) - 401(k) Plan with company match - Pension Plan - Company paid life & disability insurance - Wellness Program & Company paid employee assistance program - Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati) If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Oversee valuation reviews, manage team performance, conduct appraisal analyses, and collaborate with cross-functional partners to ensure accurate and timely valuation decisions that support strategic planning and risk management.

Title: Portfolio Manager II or III Location: NY0705 NY Region Business Job Description: Full time job requisition id R-101824 IN0534 Fishers, NY0705 NY Region Business Office, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0220 Erie - 8th & State, PA0258 Bellevue, PA0725 State College Business Office Job Description Overview The Commercial Portfolio Manager is responsible for the ongoing monitoring process for the Bank's commercial loans to ensure timely and accurate risk ratings and compliance with credit policy, loan agreements, and applicable banking regulations. This individual contributor position interacts closely with and supports Commercial Banking Relationship Managers, as well as other internal personnel, on commercial credit portfolio monitoring working under limited supervision. Construction Loan experience is desirable. Portfolio Manager II or III will be determined based on the candidates knowledge and experience. Essential Functions - Monitor credit performance of individual commercial borrowers ensuring timely escalation or remediation, as appropriate. - Responsible for the timeliness and accurate reporting of the commercial portfolio monitoring activities and adherence to credit policies, procedures and thresholds related to financial statement collection, covenant testing, collateral valuation, annual reviews, and delinquencies. Evaluation of risk associated with non-compliance. - Engage with customers, regularly, to discuss operating performance and business results including covenant compliance. Gain a thorough understanding of the borrowers’ business model and industry trends in order to effectively evaluate sources of repayment and accurately assign risk rating. - Collect and review all pertinent credit and financial information, including but not limited to financial statements, tax returns, due diligence reports, credit bureaus, appraisals, internal credit information, industry research and peer data. Determine the need for more thorough investigation or additional information. - Spread financial statements and prepare financial models designed to assess probability of default and loss given default. Document historic and proforma cash flows, covenant calculations, sensitivity analysis, guarantor statement review, and collateral valuation as appropriate. - Analyze financial information and related materials to ensure prudent ongoing credit monitoring for the Bank’s commercial loan portfolio. Analyses to include an independent credit quality assessment with well-supported risk rating rationale, identification of credit risks and mitigants, industry concerns, market trends, financial trends, and other pertinent credit issues. Identify emerging risks or material changes in customers financial position, including evaluation of compliance with loan agreements. - Assist in completion of annual reviews, renewals, interim update memos, covenant calculations and criticized asset reviews. Monitor early warning indicators and other forms of credit surveillance. - Present analysis or address questions during credit discussions or presentations. - Liaison between Commercial Banking Relationship Managers, Credit Risk, the Underwriting Team and Special Assets to ensure necessary credit approvals are obtained and appropriately documented and loan operating system reflects accurate commercial loan data. - Document and track key risk indicators associated with monitoring and control procedures and any applicable thresholds. - Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations - Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency - Work as part of a team - Work with on-site equipment Qualifications - Bachelor's Degree Accounting, Finance, Economics, or related discipline preferred - Relevant experience in Commercial Lending as a Portfolio Manager, Relationship Manager and/or Credit Officer/Underwriter working with moderate to complex loans and documentation preferred Or - Experience in Commercial Credit or public accounting preferred - Ability to perform financial analysis, assess risk, review documentation, coordinate loan closings and administer construction loans, Extensive - Strong analytical, organizational and critical thinking skills, Extensive - Team-oriented with ability to monitor and manage multiple responsibilities simultaneously, Extensive - Credit risk analysis including assessment of financial statements, collateral valuation, industry review, and risk rating assignments, Extensive Travel Requirements - As Needed for training and occasional team meetings This position is performed onsite Monday - Thursday with Fridays an optional remote day. The pay range for this position is generally $61,500 - $110,000 annually. Actual pay is based on various factors including but not limited to the successful candidate’s experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available. Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.