Pyramid Global Hospitality

Role Description As a remote Pyramid Global Reservation Sales Specialist, you will be responsible for handling calls and booking reservations for guests interested in staying at one of our luxury resorts or hotels. You will assist our guests by connecting with them to understand their needs and empowering them with detailed hotel and area information. This is a sales-focused, self-motivated position. You will work in a remote fun, team-first environment where you will be expected to make positive contributions in a variety of ways. Qualifications - Ability to work in a remote work setting with a quiet and free of distraction background. - Ability to work a flex schedule to reflect business needs, with holiday and weekend hours required. - Prior experience in hotel and sales required. - Strong internet with hot spot backup, dual computer screen required. - Laptop and headset provided. - Strong computer and typing skills with knowledge of navigating the internet and using various software programs. - Excellent written and verbal communication skills. - Strong organizational and time-management skills. Requirements - Handle and convert incoming guest calls, always meeting touchpoint expectations during guest interactions to close the sale. - Ensure compliance with GRSC call flow, touchpoints, and selling strategies. - Complete daily administrative routines (system logins, checklists, emails, trainings). - Ability to learn and adapt to new systems and technological advances. - Manage guest voicemails and conduct callbacks. - Monitor and manage property waitlists, including availability checks and guest callbacks. - Engage in extensive training modules (Back to Basics, OSHA, Security Awareness, property-specific training). - Complete additional training and ongoing development as assigned. - Participate in daily/weekly/monthly huddles and communication meetings as needed or required. - Ability to engage with guests, team members, and leaders in a positive manner and tone in all forms of communication. - Review personal and team performance statistics in NEO. - Monitor and meet conversion, calls handled percentage, and shop call expectations. - Perform additional duties as assigned by Leads, Supervisor, Manager, or Director. Benefits - Comprehensive health insurance. - Retirement plans. - Paid time off. - On-site wellness programs. - Local discounts. - Employee rates on hotel stays. - Ongoing training and development opportunities. Company Description Pyramid Global Hospitality is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. In 2021, Pyramid and Benchmark Resorts and Hotels merged to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values, and philosophies. We are growing and opportunities abound! What really sets Pyramid apart from our competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. There is opportunity to work directly with senior leaders, experience stretch assignments, and learn hospitality management from industry giants. You will come to know a distinctive people-centric culture that is at the core of all we do.

Role Description As a remote Pyramid Global Reservation Sales Specialist, you will be responsible for handling calls and booking reservations for guests interested in staying at one of our luxury resorts or hotels. You will assist our guests by connecting with them to understand their needs and empowering them with detailed hotel and area information. This is a sales-focused, self-motivated position. You will work in a remote fun, team-first environment where you will be expected to make positive contributions in a variety of ways. Qualifications - Ability to work in a remote work setting with a quiet and distraction-free background. - Ability to work a flexible schedule to reflect business needs, with holiday and weekend hours required. - Prior experience in hotel and sales required. - Strong internet with hotspot backup, dual computer screen required. - Laptop and headset provided. - Strong computer and typing skills with knowledge of navigating the internet and using various software programs. - Excellent written and verbal communication skills. - Strong organizational and time-management skills. Requirements - Handle and convert incoming guest calls, always meeting touchpoint expectations during guest interactions to close the sale. - Ensure compliance with GRSC call flow, touchpoints, and selling strategies. - Complete daily administrative routines (system logins, checklists, emails, trainings). - Ability to learn and adapt to new systems and technological advances. - Manage guest voicemails and conduct callbacks. - Monitor and manage property waitlists, including availability checks and guest callbacks. - Engage in extensive training modules (Back to Basics, OSHA, Security Awareness, property-specific training). - Complete additional training and ongoing development as assigned. - Participate in daily/weekly/monthly huddles and communication meetings as needed or required. - Ability to engage with guests, team members, and leaders in a positive manner and tone in all forms of communication. - Review personal and team performance statistics in NEO. - Monitor and meet conversion, calls handled percentage, and shop call expectations. - Perform additional duties as assigned by Leads, Supervisor, Manager, or Director. Benefits - Comprehensive health insurance. - Retirement plans. - Paid time off. - On-site wellness programs. - Local discounts. - Employee rates on hotel stays. - Ongoing training and development opportunities. Company Description Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. In 2021, Pyramid and Benchmark Resorts and Hotels merged to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values, and philosophies. We are growing and opportunities abound! What really sets Pyramid apart from our competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. We attract the most talented associates in the industry and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.

Title: Area Group Housing Manager Location: USA time type Full time Remote job requisition id R0062244 Job Description: Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. About our property: The two companies share the same company culture, values and philosophies. We are growing and opportunities abound! What really sets Pyramid apart from our competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team. What you will have an opportunity to do: The Regional Group Housing Manager is responsible for overseeing and managing all group housing operations across a portfolio of hotels within the company. This role serves as the central liaison between Sales, Revenue Management, and property teams to ensure the successful coordination, execution, and optimization of group room blocks. The Regional Group Housing Manager manages group inventory, ensures accuracy of room blocks and reservations, coordinates with meeting planners and property teams, and drives revenue optimization through effective inventory management and reporting. This role ensures seamless group housing execution while supporting revenue strategies and delivering exceptional service to clients and internal stakeholders. Key Responsibilities Group Housing Operations - Manage and oversee group housing functions for multiple properties within the portfolio. - Serve as the primary contact for group room block management, adjustments, and reporting. - Coordinate with Sales, Revenue Management, and Event teams to ensure proper setup and maintenance of group blocks. - Monitor pick-up, rooming lists, cut-off dates, and inventory allocation to maximize group performance. - Ensure accurate loading of group blocks and reservations within the property management systems. Inventory & Revenue Management Support - Collaborate with Revenue Management to manage inventory allocation and maximize revenue opportunities. - Review group pick-up trends and provide recommendations regarding block adjustments or release of inventory. - Support displacement analysis and group optimization strategies. - Maintain accurate reporting on group production, block utilization, and forecasted group demand. Client & Planner Coordination - Work directly with meeting planners, travel coordinators, and group contacts to facilitate rooming lists and housing requests. - Provide professional and timely communication regarding reservations, changes, and special requests. - Ensure a seamless experience for group clients from contract through event execution. Reporting & Analysis - Produce weekly and monthly reports related to group housing performance. - Monitor and report on pick-up pace, attrition risk, and potential revenue opportunities. - Maintain data accuracy across systems and support forecasting efforts for group demand. Systems & Process Management - Maintain expertise in property management systems (PMS), central reservation systems (CRS), and group housing platforms. - Ensure group reservations are properly coded, tracked, and documented. - Support system training and best practices across property teams. - Implement and standardize group housing processes across the hotel portfolio. Leadership & Collaboration - Partner closely with property Sales, Revenue, and Front Office teams to ensure operational alignment. - Support onboarding and training of property-level housing coordinators where applicable. - Promote consistent service standards and operational efficiency across all hotels. Qualifications Education & Experience - Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred. - Minimum 3–5 years of experience in hotel group housing, reservations, revenue management, or group sales support. - Multi-property or corporate hospitality experience preferred. Skills & Competencies - Strong knowledge of hotel group housing processes and room block management. - Experience working with PMS/CRS systems such as Opera, SynXis, Delphi, or similar platforms. - Excellent organizational and project management skills. - Strong analytical skills with the ability to interpret group pick-up and revenue data. - Exceptional communication and client service skills. - Ability to manage multiple properties and priorities simultaneously. Preferred Qualifications - Experience supporting multiple hotels or a hotel portfolio. - Familiarity with Delphi, Opera, CI/TY, SynXis, or similar hospitality systems. - Experience working in corporate or shared services hospitality environments. What are we looking for? Compensation: $48,000 $55,000 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Title: VP of Operations - Luxury Properties (Remote) Location: Pyramid Global Hospitality - Home Full time Job Description: Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com In 2021, Pyramid and Benchmark Resorts and Hotels merged to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and opportunities abound! What really sets Pyramid apart from our competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team. What you will have an opportunity to do: Position Overview The Vice President, Luxury Hotel Operations & Experience is a newly established, enterprise‑critical leadership role designed to elevate luxury performance across the portfolio while building the infrastructure, standards, and operating disciplines required to scale our luxury segment. This Leader will have direct operational leadership over a select group of Luxury and Upper‑Luxury properties while also serving as a discipline advisor and strategic partner to assigned flagship and complex assets across the broader portfolio. The role is intentionally designed to blend hands‑on leadership, strategic advisory, and capability‑building, creating a unified luxury operating philosophy for the company. This position will lead cross‑functional alignment across operations, sales, revenue strategy, marketing, guest experience, finance, and brand, while shaping a repeatable, scalable luxury playbook that supports current business goals and future ultra‑luxury expansion. The Vice President of Luxury Operations will work to ensure alignment of strategy amongst the noted disciplines and proper communication between these organizations at the regional and property level to ensure a seamless and coordinated approach in company operations. This position represents a step‑change in how the company approaches luxury operations, moving beyond property‑by‑property excellence to a scalable luxury ecosystem. Key Responsibilities - Provide executive oversight and leadership for an assigned group of Luxury and Upper‑Luxury hotels, accountable for balanced scorecard performance, profitability, brand execution, and guest outcomes. - Serve as a strategic operational advisor to select high‑profile and complex assets outside the direct‑oversight portfolio, influencing performance without formal line authority. - Partner closely with General Managers to elevate leadership capability, operational rigor, and luxury service execution. - Define, refine, and operationalize distinct brand identities and asset positioning for each hotel, ensuring the luxury promise is consistently delivered and measurably experienced by guests. - Guide development of guest experiences, programming, and service rituals that differentiate each property while aligning with enterprise luxury standards. - Oversee and align strategies across direct sales, revenue management, marketing, distribution, and e‑commerce to maximize total revenue, rate integrity, and market share. - Drive disciplined cost management while protecting the guest and associate experience required in a luxury environment. - Collaborate closely with Finance to ensure strong controls, capital stewardship, and sound financial governance across properties. - Lead capital planning prioritization and execution, ensuring investments support asset positioning, guest expectations, and long‑term value creation. - Ensure programs are in place for asset inspection, brand compliance, and physical product protection across the portfolio. - Ensure properties attract, develop, and retain top luxury talent, aligned with company culture and service expectations. - Coach and mentor General Managers and senior leaders using a performance‑based, situational leadership approach. - Build bench strength and leadership readiness to support future growth and ultra‑luxury expansion. - Develop trusted, consultative relationships with owners, asset managers, and key stakeholders. - Serve as a primary executive contact for luxury operations, articulating strategy, results, and forward‑looking opportunities. - Leverage data and market intelligence to identify performance gaps, competitive threats, and growth opportunities. - Drive fact‑based decision‑making across all operational and commercial disciplines. - Travel as required to support the portfolio. What are we looking for? Qualifications - Extensive experience leading Luxury and Lifestyle hotels; ultra‑luxury exposure strongly preferred. - Minimum 10 years of progressive hospitality operations leadership, with demonstrated success across multiple property types or complexity levels. - Bachelor’s degree required. - Proven executive leadership capability in team selection, mentorship, and succession planning, as well as leading change and transformation and driving accountability and enterprise‑level results. - Strong analytical and strategic thinking skills with the ability to translate insight into action. - Deep understanding of best‑in‑class luxury operating practices and the ability to unify multiple disciplines under a cohesive strategy. - Exceptional communication, influence, and stakeholder‑management skills. Compensation: $225,000 - $250,000 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Role Description The Vice President of Operations for a portfolio of Independent Hotels and Resorts. - Provide executive oversight and leadership for an assigned group of hotels and resorts, accountable for balanced scorecard performance, profitability, brand execution, and guest outcomes. - Partner closely with General Managers to elevate leadership capability, operational rigor, and service execution. - Define, refine, and operationalize distinct brand identities and asset positioning for each hotel, consistently delivering measurably positive experiences by guests. - Guide development of guest experiences, programming, and service rituals that differentiate each unique property. - Oversee and align strategies across direct sales, revenue management, marketing, distribution, and e‑commerce to maximize total revenue, rate integrity, and market share. - Drive disciplined cost management while protecting the guest and associate experience. - Collaborate closely with Finance to ensure strong controls, capital stewardship, and sound financial governance across properties. - Lead capital planning prioritization and execution, ensuring investments support asset positioning, guest expectations, and long‑term value creation. - Ensure programs are in place for asset inspection, brand compliance, and physical product protection across the portfolio. - Ensure properties attract, develop, and retain top talent, aligned with company culture and service expectations. - Coach and mentor General Managers and senior leaders using a performance‑based, situational leadership approach. - Build bench strength and leadership readiness to support future growth and expansion. - Develop trusted, consultative relationships with owners, asset managers, and key stakeholders. - Leverage data and market intelligence to identify performance gaps, competitive threats, and growth opportunities. - Drive fact‑based decision‑making across all operational and commercial disciplines. - Travel as required to support the portfolio. Qualifications - Minimum 7 years of progressive hospitality operations leadership, with demonstrated success across multiple property types or complexity levels. - Bachelor’s degree required, preferably in Hospitality, or Travel & Tourism Management. - Independent hotel or resort experience required. - Proven executive leadership capability in team selection, mentorship, and succession planning, as well as leading change and transformation and driving accountability and enterprise‑level results. - Strong analytical and strategic thinking skills with the ability to translate insight into action. - Deep understanding of best‑in‑class operating practices and the ability to unify multiple disciplines under a cohesive strategy. - Exceptional communication, influence, and stakeholder‑management skills. - Up to 75% travel. Requirements - Compensation: $235,000 - $260,000 Benefits - Comprehensive health insurance - Retirement plans - Paid time off - On-site wellness programs - Local discounts - Employee rates on hotel stays - Ongoing training and development opportunities Company Description Pyramid Global Hospitality is a leading hotel management company, operating in the US, Caribbean, and Western Europe. - Portfolio revenues exceeding $3 billion - Manages 230 hotels, resorts, and conference centers, both branded and independent - Headquarters in Boston, with offices in Cincinnati, Houston, and London - In 2021, merged with Benchmark Resorts and Hotels, adding 59 Managed or Asset Managed Resorts and over 10,000 additional team members - Focus on professional growth and team member development - Distinctive people-centric culture at the core of operations

Role Description Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. What you will have an opportunity to do: - Serve as the primary virtual point of contact for all Paramount locations without onsite workplace support, ensuring a consistent, high quality employee experience across locations. - Receive, log, track, and manage all incoming workplace requests through the ticketing system, owning each issue from intake through resolution and ensuring no request is dropped. - Lead with hospitality in all interactions, delivering professional, empathetic, and service focused communication via phone, email, and Slack. - Demonstrate strong problem-solving judgment, independently assessing issues, identifying solutions, and determining the appropriate course of action. - Escalate issues appropriately to supervisors, IT, facilities, or vendors when required, doing so with clarity, professionalism, and a strong sense of urgency. - Act as an expert user of workplace reservations systems (desks, rooms, events) and ticketing platforms, resolving user issues and guiding employees through system usage. - Remotely troubleshoot IT and meeting room technology issues, coordinating with IT partners to resolve audiovisual, connectivity, and platform-related problems efficiently. - Coordinate cross functional resolution by partnering with IT, Facilities, Security, and external vendors to support employee needs across multiple locations. - Provide accurate and timely documentation and reporting, ensuring all requests, resolutions, and service metrics are correctly recorded for client and leadership reporting. - Monitor open tickets and service levels to ensure timely follow up, closure, and service recovery, especially for high impact or time sensitive requests. - Maintain a strong understanding of Paramount workplace standards, protocols, and escalation paths, ensuring consistent application across locations. - Identify recurring issues or service gaps and proactively surface trends, insights, and improvement opportunities to leadership. Qualifications - 1 year of workplace experience, hotel, or similar experience preferred - Excellent computer software knowledge of Microsoft Office Suite - High level of customer service, hospitality mindset, and emotional intelligence - Strong written and verbal communication skills across digital channels - Comfort working independently in a virtual, fast paced support environment - Confidence handling technology, systems troubleshooting, and ambiguity - Demonstrated attention to detail and accountability in documentation and reporting - High School Diploma or equivalent. Requirements - Compensation: $36.00 - $36.00 Benefits - Comprehensive health insurance - Retirement plans - Paid time off - On-site wellness programs - Local discounts - Employee rates on hotel stays - Ongoing training and development opportunities Company Description Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our culture connects our team nationwide and our organization is committed to a structure that supports a positive work-life balance. We offer comprehensive benefits, 401k matching, and learning opportunities to develop and grow our team.

Sr. Sales Manager locations Windrose on Hudson time type Full time job requisition id R0060603 Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Windrose on Hudson - a Riverside Conference Experience off the banks of the Hudson River nestled within the Croton Bay area boasting proximity to New York City and surrounding metro areas. An historic and idyllic location that rejuvenates with a sense of belonging to create meaningful connections with friends & colleagues. A soulful place that celebrates the natural Hudson Valley beauty where guests gather on milestones of education, training and professional achievement for a toast while engaging in the wellness of the pristine outdoors. •        248 well appointed guestrooms •        Over 70K square feet of state of the art meeting & event space •        Three food & beverage outlets •        62+ acres of trails, expansive fitness center, basketball, team-building, volleyball and your imagination What you will have an opportunity to do: Senior Sales Manager, (Hybrid)  The Senior Sales Manager is primarily responsible for outbound sales prospecting, appointment setting and selling into assigned markets, managing customer inquiries through a variety of lead sources for larger corporate segment prospects. The candidate would have established market expertise for 5+ years of experience in Group Meetings and Events segment.  They leverage and build upon existing and new relationships with customers, and access needs/requirements and objectives to align customer preferences with the hotel and conference center’s 248 Guestrooms and 52,000+ Event, Catering and Conference space. This position will also ensure that business is turned over properly and in a timely fashion for quality service delivery.  This Senior Sales Manager will process business correspondence, create compelling proposals and generate contracts, and other related booking documentation as required. This position requires excellent and experienced selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, space and pattern efficiencies. As the Senior Sales Manager, this position will be called upon as a leader of the greater Sales Team and administrative staff.  Salary range is $75,000 to $85,000 plus a Sales Incentive Plan paid quarterly based on booking production up to an additional 20% of salary. Overall, the position is accountable for the following:  - Proactively prospecting into assigned markets and building strong relationships with existing accounts through both tradeshow participation, outside calls and in house entertainment, site tours and Fam Trips.    - Responding in a timely manner to incoming group/catering opportunities that are within assigned markets. Refer opportunities to appropriate sales associate if business is outside these markets.  - Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary and not duplicative.  - Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.  - Ensure business booked is within hotel parameters. Close the best opportunities for the property based on market conditions, the property’s needs and select sell guidelines.  - Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence). Transfer accurate, complete, and timely information to the Conference Planning Team in accordance with hotel and brand standards.  - Actively up-sell each business opportunity to maximize revenue.  - Build and maintain strong working relationships with key internal and external stakeholders.  - Understand and actively utilize company marketing initiative/incentives to close business.  - Follow up on opportunities uncovered by the business development manager and Pyramid GSO team.  - Identify and implement process improvements and best practices.  - Promote accountability to drive superior business results.  Includes successful execution of Sales strategies and business processes.  - Establish clear expectations for customers throughout the sales process.  - Effectively resolve guest issues that arise as a result of the sales process. Bring issues to the attention of property and sales leadership team as appropriate  - Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.  - Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the brand.  - Up to 25% travel may be required, and mileage greater than that of a commuting distance to the hotel, trains / transportation, meals and entertainment will be reimbursed with detailed records of who is being entertained / prospected.  Qualifications  - Minimum of 5 years of relevant hotel or resort sales and marketing group and event sales experience in the hospitality industry.  - Relevant university or college qualification or degree.  - Understanding corporate market dynamics, enterprise level objectives and important aspects of business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.  - Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.  - Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).  What are we looking for? Compensation: $75,000 - $85,000 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Title: Area Group Housing Manager Location: Pyramid Global Hospitality - Home Office Boston, Massachusetts time type Full time job requisition id R0060732 Job Description: Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. About our property: Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com In 2021, Pyramid and Benchmark Resorts and Hotels merged to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and opportunities abound! What really sets Pyramid apart from our competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team. What you will have an opportunity to do: The Regional Group Housing Manager is responsible for overseeing and managing all group housing operations across a portfolio of hotels within the company. This role serves as the central liaison between Sales, Revenue Management, and property teams to ensure the successful coordination, execution, and optimization of group room blocks. The Regional Group Housing Manager manages group inventory, ensures accuracy of room blocks and reservations, coordinates with meeting planners and property teams, and drives revenue optimization through effective inventory management and reporting. This role ensures seamless group housing execution while supporting revenue strategies and delivering exceptional service to clients and internal stakeholders. Key Responsibilities Group Housing Operations - Manage and oversee group housing functions for multiple properties within the portfolio. - Serve as the primary contact for group room block management, adjustments, and reporting. - Coordinate with Sales, Revenue Management, and Event teams to ensure proper setup and maintenance of group blocks. - Monitor pick-up, rooming lists, cut-off dates, and inventory allocation to maximize group performance. - Ensure accurate loading of group blocks and reservations within the property management systems. Inventory & Revenue Management Support - Collaborate with Revenue Management to manage inventory allocation and maximize revenue opportunities. - Review group pick-up trends and provide recommendations regarding block adjustments or release of inventory. - Support displacement analysis and group optimization strategies. - Maintain accurate reporting on group production, block utilization, and forecasted group demand. Client & Planner Coordination - Work directly with meeting planners, travel coordinators, and group contacts to facilitate rooming lists and housing requests. - Provide professional and timely communication regarding reservations, changes, and special requests. - Ensure a seamless experience for group clients from contract through event execution. Reporting & Analysis - Produce weekly and monthly reports related to group housing performance. - Monitor and report on pick-up pace, attrition risk, and potential revenue opportunities. - Maintain data accuracy across systems and support forecasting efforts for group demand. Systems & Process Management - Maintain expertise in property management systems (PMS), central reservation systems (CRS), and group housing platforms. - Ensure group reservations are properly coded, tracked, and documented. - Support system training and best practices across property teams. - Implement and standardize group housing processes across the hotel portfolio. Leadership & Collaboration - Partner closely with property Sales, Revenue, and Front Office teams to ensure operational alignment. - Support onboarding and training of property-level housing coordinators where applicable. - Promote consistent service standards and operational efficiency across all hotels. Qualifications Education & Experience - Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred. - Minimum 3–5 years of experience in hotel group housing, reservations, revenue management, or group sales support. - Multi-property or corporate hospitality experience preferred. Skills & Competencies - Strong knowledge of hotel group housing processes and room block management. - Experience working with PMS/CRS systems such as Opera, SynXis, Delphi, or similar platforms. - Excellent organizational and project management skills. - Strong analytical skills with the ability to interpret group pick-up and revenue data. - Exceptional communication and client service skills. - Ability to manage multiple properties and priorities simultaneously. Preferred Qualifications - Experience supporting multiple hotels or a hotel portfolio. - Familiarity with Delphi, Opera, CI/TY, SynXis, or similar hospitality systems. - Experience working in corporate or shared services hospitality environments. What are we looking for? Compensation: $48,000 - $55,000 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com In 2021, Pyramid and Benchmark Resorts and Hotels merged to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and opportunities abound! What really sets Pyramid apart from our competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team. What you will have an opportunity to do: Position Overview As a remote Pyramid Global Reservation Sales Specialist, you will be responsible for handling calls and booking reservations for guests interested in staying at one of our luxury resorts or hotels. You will assist our guests by connecting with them to understand their needs and empowering them with detailed hotel and area information. This is a sales focused, self-motivated position. You will work in a remote fun, team-first environment where you will be expected to make positive contributions in a variety of ways. What are we looking for? Essential Functions - Handle and convert incoming guest calls always meeting touchpoint expectations during guest interactions to close the sale. - Ensure compliance with GRSC call flow, touchpoints, and selling strategies. - Complete daily administrative routines (system logins, checklists, emails, trainings).  - Ability to learn and adapt to new systems and technological advances. - Manage guest voicemails and conduct callbacks.  - Monitor and manage property waitlists, including availability checks and guest callbacks.  - Engage in extensive training modules (Back to Basics, OSHA, Security Awareness, property-specific training). Complete additional training and ongoing development as assigned. - Participate in daily/weekly/monthly huddles and communication meetings as needed or required. - Ability to engage with guests, team members and leaders in a positive manner and tone in all forms of communication. - Review personal and team performance statistics in NEO. - Monitor and meet conversion, calls handled percentage, and shop call expectations.  - Perform additional duties as assigned by Leads, Supervisor, Manager, or Director. Core Competencies - Profit Motivation and Sales Orientation - Customer Service and Guest Relations - Teamwork and Engagement - Communication and Collaboration - Multi-tasking, Decision-Making and Problem Solving - Work Methods and Organization - Proficient typing and computer skills Qualifications • Ability to work in a remote work setting with a quiet and free of distraction background. • Ability to work a flex schedule to reflect business needs, with holiday and weekend hours required. • Prior experience in hotel and sales required. • Strong internet with hot spot back up, dual computer screen required - Laptop and headset provided • Strong computer and typing skills with knowledge of navigating the internet and using various software programs. • Excellent written and verbal communication skills. • Strong organizational and time-management skills. Position Specifics • Hourly wage: $15/hour • Hours subject to change based on business/call volume needs - Current Hours of Operation: - Monday to Friday: 6:30AM – 11:30PM CST - Saturday: 8AM – 10PM CST - Sunday: 9AM – 8PM CST Compensation: $15.00 - $15.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Discover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplace—it's a haven where nature meets hospitality. Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn't just a job—it's an integral part of a workplace that nurtures personal and professional growth. Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks! #PGH-CHA What you will have an opportunity to do: Pyramid Global Hospitality is seeking a strategic and results-driven Director of Revenue Management to support Chaminade Resort & Spa in Santa Cruz, California. This role will be based remotely, with regular monthly travel to the resort to collaborate closely with on-property leadership. The Director of Revenue Management is responsible for developing and executing comprehensive revenue strategies to maximize occupancy, ADR, and RevPAR. This role partners closely with Sales, Marketing, and Operations leadership to drive top-line performance through data-driven decision-making, distribution optimization, and market analysis. Key Responsibilities - Develop and implement strategic revenue management plans across all segments (transient, group, wholesale, and catering). - Optimize RevPAR through detailed demand forecasting, pricing strategies, and inventory controls. - Conduct in-depth analysis of market trends, STR reports, and competitive positioning to inform pricing decisions. - Lead weekly revenue strategy meetings with property leadership, ensuring alignment on short- and long-term strategies. - Partner with the Director of Sales & Marketing to establish group pricing, displacement analysis, and optimal business mix - Oversee all distribution channels including brand.com, OTAs, GDS, and third-party platforms to ensure proper positioning and rate integrity. - Monitor and manage rate parity, availability, and content across all channels - Maintain and analyze historical data to support forecasting accuracy and strategic planning - Identify opportunities to drive both rooms and F&B revenue, aligning with resort positioning and seasonality. - Act as a key strategic partner to the property leadership team, providing insights to improve overall financial performance. Qualifications - Minimum 5+ years of progressive revenue management experience in hospitality. - Experience in a senior revenue role supporting a resort or complex hotel environment preferred . Strong understanding of STR reporting, forecasting, and demand analysis - Proven ability to develop and execute pricing and distribution strategies across multiple channels - Experience with hotel systems including PMS, CRS, RMS, and channel management platforms - Strong analytical, communication, and presentation skills - Ability to work independently in a remote environment while maintaining strong collaboration with on-property teams. - Highly organized, strategic thinker with a hands-on, results-oriented approach. Travel Requirement - This is a remote-based position - Monthly (or as needed) travel to Chaminade Resort & Spa in Santa Cruz, CA is required to support on-site strategy execution, team alignment, and business reviews. What are we looking for? Compensation: $120,000 - $130,000 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.