• Translate performance requirements into subsystem concepts and engineering requirements • Lead design, development, and commissioning of mechatronic systems • Make key design decisions on motion system design, sensing, actuation, control strategy, and system integration • Lead design trade-offs between performance, cost, manufacturability, and reliability • Review designs and plans • Support industrialization, validation, and release of systems • Collaborate with system architects, project managers, and lead engineers • Be on-call for commissioning and troubleshooting primarily in The Netherlands • Travel to end customers in SEA for commissioning and troubleshooting. Being a key contact person for our customers’ end customers in case of needed support.

• independently support Sakura customers in various technical areas such as installation, training, support, repair, service and warranty • provide effective technical support to customers & internal stakeholders • manage, co-ordinate, monitor, repair and install Sakura (demonstration) equipment • keep abreast of and implement new developments, improvements and regulations for Sakura products • maintain a working knowledge of all Sakura equipment by attending regular technical training at the Sakura Academy • responsible for effective and efficient complaints handling • achieve personal and team goals set at the beginning of the fiscal year • timely and adequate reporting through CRM • participate in various project teams

• Provide effective technical support to customers & internal stakeholders • Manage, co-ordinate, monitor, repair and install Sakura (demonstration) equipment • Keep abreast of and implement new developments, improvements and regulations for Sakura products • Maintain a working knowledge of all Sakura equipment by attending regular technical training at the Sakura Academy • Responsible for effective and efficient complaints handling • Achieve personal and team goals set at the beginning of the fiscal year • Timely and adequate reporting through CRM • Quality assurance • Participate in various project teams

• Own network troubleshooting for enterprise customers – lead escalations, dissect packet captures, and resolve VPC, DNS, firewall, and deep packet inspection issues that block Ona deployments • Design secure cloud network architectures – partner with customer architects to produce peerings, PrivateLink, Transit Gateway, or Shared VPC designs that meet zero-trust and compliance requirements • Build tooling & runbooks – create Cloud-formation templates, scripts, and docs that automate diagnostics and shorten time-to-resolution for future installs • Champion customer feedback – reproduce edge-case defects, file clear issues/PRs, create SOPs and influence Ona’s roadmap for network-related features • Act as a product champion - Suggest product changes to improve networking for our customers and directly drive and implement those changes • Partner with Solutions Engineering, Sales and Engineering – join pre and post sales workshops to de-risk network blockers and articulate Ona’s networking model to non-network stakeholders • Bias for building - If our customer’s have a problem, you will spring into action to build a solution for them, powered by Ona Agents