• Own network troubleshooting for enterprise customers – lead escalations, dissect packet captures, and resolve VPC, DNS, firewall, and deep packet inspection issues that block Ona deployments • Design secure cloud network architectures – partner with customer architects to produce peerings, PrivateLink, Transit Gateway, or Shared VPC designs that meet zero-trust and compliance requirements • Build tooling & runbooks – create Cloud-formation templates, scripts, and docs that automate diagnostics and shorten time-to-resolution for future installs • Champion customer feedback – reproduce edge-case defects, file clear issues/PRs, create SOPs and influence Ona’s roadmap for network-related features • Act as a product champion - Suggest product changes to improve networking for our customers and directly drive and implement those changes • Partner with Solutions Engineering, Sales and Engineering – join pre and post sales workshops to de-risk network blockers and articulate Ona’s networking model to non-network stakeholders • Bias for building - If our customer’s have a problem, you will spring into action to build a solution for them, powered by Ona Agents

• Serve as an escalation point on support calls for products supported in our network product catalog. • Provide ongoing Tier 2 support of production environments that include Cisco, Palo Alto, F5, Fortinet, Meraki, Aruba Products among others. • Carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network. • Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network (if available) and then live network as implementation plans dictate. • Troubleshoot and resolve equipment, configuration and network problems and to open and track vendor support cases through to problem resolution on production issues. • Participate in an on-call rotation and may be called upon to work off-hours to support customer escalations. • Develop additional skills in other products as business needs dictate.

• Побудувати з нуля або суттєво оновити ключові дашборди у Power BI; • Взяти на себе створення й оптимізацію tabular-моделей у Microsoft SSAS; • Допомогти команді позбутися «повільних» звітів; • Участь у роботі з джерелами даних та ETL-процесами; • Долучитися до оптимізації SQL-запитів.

• Installing, configuring, and deploying the Swimlane Platform • Developing and implementing Security Operations Center / Incident Response Remediation Playbooks • Developing new integrations with 3rd party systems leveraging Python, JavaScript, and YAML • Delivering prescribed training and proctoring certification labs to our clients and partners • Assisting with advanced architecture design for non-standard deployments • Contributing to the Swimlane Community to answer customer/prospect questions, create relevant content, and facilitate broader security automation and orchestration adoption