Role Description As our Radiology Scheduler, you will play a huge role in the patient experience, as you will be the first point of contact for scheduling critical imaging appointments. Every day you will: - Provide prompt, accurate, courteous, and helpful phone related assistance to patients as you schedule, cancel or reschedule imaging appointments. - Collect patient demographics, insurance, authorizations and verify eligibility. - Collaborate with other Imaging facility staff and Radiologists to perform all functions related to the coordination of imaging scheduling. - Educate patients about medication limitations, any required labs, and prepare them for other exam protocols such as food, water, contrast, etc. - Screen and collect vital medical history details from the patient and enter into the EMR. To be successful in this role, you must have an enthusiasm to help others, an innate ability to solve complex problems, and a desire for continuous growth and improvement. As a remote employee, we will provide you with the equipment needed to work from home, including a laptop, docking station, dual monitors, and accessories. - Manage comprehensive patient scheduling in Cerner & GECB, including medical history, device screening, medication/lab instructions, exam prep, demographics, insurance, authorization, eligibility, and prior imaging coordination for comparison. - Proactively contribute to organizational quality and performance improvement through identifying opportunities and participating in team-based initiatives and projects. - Demonstrate responsible resource management by adapting to organizational changes and utilizing materials, equipment, and finances efficiently and cost-effectively. - Effectively plan and prioritize work, collaborating with others, utilizing time efficiently, and consistently meeting deadlines and achieving desired outcomes. - Exhibit professional and empathetic interpersonal skills, always prioritizing the patient, demonstrating respect and courtesy in all interactions, and consistently wearing identification for easy recognition. - Actively support departmental and organizational goals through timely and confidential communication, embracing team consensus, and demonstrating effective teamwork. Qualifications - High School GED or Diploma. - One (1) year experience in a centralized scheduling call center setting or minimum of two (2) years clinical experience in a health care setting. - Excellent interpersonal, organizational and customer service skills. - Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. - Team player, able to multi-task, self-starter, detail oriented and proactive. Requirements - Familiarity with an electronic practice management system. - Experience with multi-line phones/ACD phones. - Knowledge of medical terminology.

Role Description As our Bilingual Communication Specialist, you will capture highly sensitive information via inbound calls pertaining to confidential workplace concerns, unethical issues, and violations. This enables our customers around the world to gain insight on how they can protect their employees and improve their work environments while minimizing organizational risk. The nature of these reports may involve stressful situations or topics that could be personally offensive. As a member of our Contact Center team, you will support our flagship product for Hotline & Incident Management services by creating an exceptional customer experience. You will work with an amazing group of people committed to your success and growth, and your contributions will directly impact our organizational goals! You'll thrive in this remote role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what's next! Qualifications - Outstanding customer service skills with strong customer and results orientation - The ability to demonstrate emotional resilience, remaining calm and composed when processing difficult information in distressing situations - Weekend availability is required—applicants must be able to work at least one weekend day per week - A quiet, secure home office or workspace to temporarily perform all duties in a remote environment with a recommended internet speed of 25 mbps download and 10 mbps upload - Minimum typing speed of 35 WPM - The ability to multi-task while interviewing callers and capturing details in a written report with strong accuracy and attention to detail - Experience using MS Office and the ability to easily navigate proprietary software applications - Culture Agility: Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through - AI Readiness: Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes Requirements - Engage each reporter with the utmost honor, care, and concern; instill confidence that their information will be handled appropriately and that their experience matters - Answer calls from various industries in a timely manner and follow the intake process for all customers while exercising a high degree of good judgment to ensure a caller’s needs are met - Lead the reporter through a guided interview process, asking appropriate questions regarding their experience and giving extra attention to the quality and accuracy of report details - Hold all reports in strict confidence, both internally and externally - Assist with special projects and other departmental responsibilities as assigned - Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time Benefits - Meaningful Purpose: Your work helps organizations operate with integrity and protect their people—at a scale few companies can match - High-Performance Environment: We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career - Candid, Supportive Culture: We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement - Growth That Matters: You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth - Rewards for Results: We provide clear, competitive compensation designed to recognize measurable outcomes and real impact

Role Description Buscamos un Concrete Estimator detallista y analítico para preparar estimaciones precisas y competitivas en proyectos de concreto. Este rol es clave para asegurar proyectos rentables mediante análisis de costos, takeoffs y propuestas profesionales. - Revisar e interpretar planos y especificaciones técnicas - Subir documentos a PlanSwift para realizar takeoffs precisos - Calcular cantidades de concreto, acero, formaletas y materiales relacionados - Solicitar y evaluar cotizaciones de proveedores - Trabajar estimaciones y costos en Excel (avanzado) - Preparar y presentar propuestas completas y profesionales - Colaborar con PMs, ingenieros y operaciones para asegurar precisión Qualifications - 1–3 años de experiencia en estimaciones o take-offs - Título en Ingeniería Civil, Arquitectura, Construcción o afín - Inglés C1 (escrito y hablado) Requirements - PlanSwift (Plus) - Excel avanzado – requerido - Experiencia en QuickBooks (Plus) Company Description

• Answer complex customer inquiries and issues via phone, email, and chat with a focus on first-contact resolution • Prioritize the customer relationship by listening and responding with empathy • Demonstrate patience and clear communication when assisting customers from diverse cultural backgrounds • Provide detailed information about insurance products, policies, and processes • Explain complex insurance terms and concepts to customers in an understandable manner • Analyze and resolve customer inquiries and complaints, ensuring a high level of customer satisfaction • Collaborate with other departments to resolve complex issues and improve processes • Handle back-office processing tasks including policy updates, documentation, and data entry • Process customer payments accurately and efficiently, including handling billing inquiries and resolving payment issues • Maintain up-to-date knowledge of company policies, products, and services • Document all customer interactions and maintain accurate records in the CRM system • Troubleshoot and resolve technical issues related to the online portal and app usage, including login issues, navigation, and other technical support • Promote the use of self-service and online tools to customers, educating them on the benefits and functionalities • Support operational strategies to improve customer retention and reduce churn • Conduct follow-up calls and communications, when necessary, to ensure customer satisfaction and address any ongoing concerns • Identify trends in customer feedback and provide insights to improve the overall customer experience • Understand the impact of individual Key Performance Indicators (KPIs) and set challenging development goals to support individual and team success • Meet or exceed established KPIs, such as customer satisfaction, productivity metrics and service quality • Assist in training and mentoring new team members, where necessary • Participate in regular team meetings and contribute to continuous improvement initiatives • Cultivate self-awareness by proactively seeking feedback and acting upon it