• Answer and process all inbound calls in a courteous and professional manner. • Schedule, confirm, or reschedule patient appointments according to client protocols. • Verify patient demographics, insurance, and other key information accurately in the system. • Handle patient inquiries, take and relay complete messages, and escalate urgent calls to appropriate clinical or administrative staff. • Follow account-specific scripting and protocols; provide clear, compassionate information to patients and clients. • Maintain confidentiality and comply with HIPAA and other healthcare regulations. • Document all call activity accurately and completely in the designated system(s). • Meet or exceed performance metrics such as call quality, average handle time (AHT), adherence, and patient satisfaction/CSAT. • Identify and report trends, potential issues, and opportunities for process improvement to leadership.

• Handle inbound and outbound calls for healthcare clients. • Schedule and reschedule appointments. • Verify patient information. • Provide assistance based on client protocols. • Support patients while ensuring HIPAA compliance. • Maintain a high standard of customer service. • Meet or exceed performance metrics such as call quality, average handle time (AHT), adherence, and patient satisfaction/CSAT. • Identify and report trends, potential issues, and opportunities for process improvement to leadership.

• Track and respond to calls for a multi-state nurse triage telephone service • Provide clinical assessments based on established protocols • Perform administrative and clinical support tasks • Facilitate referrals and collaborate on prior authorization requests • Participate in Remote Patient Monitoring (RPM) programs

• The Registered Nurse (RN) plays a critical role as a physician extender within a remote healthcare team • Supports providers by managing Electronic Health Records (EHR) • Responds to patient inquiries and delivers clinical guidance • Conducts follow-up outreach and facilitates communication between patients and healthcare professionals • Manages inbound and outbound patient communications • Conducts clinical assessments and triages patients via telephone or patient portals • Performs administrative and clinical support tasks including medication prescription refills • Facilitates referrals and collaborates on prior authorization requests • Assists with inquiries from external agencies • Participates in Remote Patient Monitoring (RPM) programs and provides education related to chronic disease management