Role Description The Client Care Coordinator’s primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication. - Live and exemplify the Five Principles of Mars, Inc. within self and team. - Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution. - Recommend potential products or services by recognizing and analyzing client needs. - Contribute to team effort by accomplishing related results (personal metrics). - Manage high volume of incoming client requests via telephone, email, and web chat. - Keep accurate records of client interactions in necessary systems (i.e. PAWS). - Other job duties as necessary. Qualifications - Associate’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. - High school diploma or equivalent is required. - One year of Customer Service experience (Call Center, etc.) is required. - Excellent communication skills are required. - Ability to multi-task, prioritize and manage time effectively is required. - Strong client contact handling skills and active listening skills are required. Requirements - A hardwired internet connection with a minimum speed of 85mbs. - A quiet, dedicated work space. - May require working variable schedules, including evenings, weekends, and holidays. Benefits - Competitive salary with paid time off & holidays. - Medical, dental, and vision insurance for you and your loved ones. - Fertility and family-building assistance. - Paid Parental leave. - Practice Paid Basic Life Insurance. - Practice Paid Short- and Long-Term Disability. - Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. - Commuter Benefits. - Legal Plan. - Health Savings Account & Flexible Spending Account. - Mental health support and resources. - Paid Volunteering. - Optimum Wellness Plans® for up to three pets. - Continuing Education allowance & MED hours for eligible positions. - Student Debt Relief (for full-time DVMs). - A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Role Description The Client Care Coordinator’s primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication. - Live and exemplify the Five Principles of Mars, Inc. within self and team. - Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution. - Recommend potential products or services by recognizing and analyzing client needs. - Contribute to team effort by accomplishing related results (personal metrics). - Manage high volume of incoming client requests via telephone, email, and web chat. - Keep accurate records of client interactions in necessary systems (i.e. PAWS). - Other job duties as necessary. Qualifications - Associate’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. - High school diploma or equivalent is required. - One year of Customer Service experience (Call Center, etc.) is required. - Excellent communication skills are required. - Ability to multi-task, prioritize and manage time effectively is required. - Strong client contact handling skills and active listening skills are required. Requirements - A hardwired internet connection with a minimum speed of 85mbs. - A quiet, dedicated work space. - May require working variable schedules, including evenings, weekends, and holidays. Benefits - Competitive salary with paid time off & holidays. - Medical, dental, and vision insurance for you and your loved ones. - Fertility and family-building assistance. - Paid Parental leave. - Practice Paid Basic Life Insurance. - Practice Paid Short- and Long-Term Disability. - Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. - Commuter Benefits. - Legal Plan. - Health Savings Account & Flexible Spending Account. - Mental health support and resources. - Paid Volunteering. - Optimum Wellness Plans® for up to three pets. - Continuing Education allowance & MED hours for eligible positions. - Student Debt Relief (for full-time DVMs). - A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Role Description Nestlé Professional Solutions is hiring a Customer Onboarding Specialist in the San Antonio or Houston, Texas area to partner with Customer Account Leads, Distributors, and Service Teams, to onboard new business and grow with our existing customers. This is a remote-based role in the Houston or San Antonio, Texas area with an expected travel requirement of 40% or more, based on client and business needs. This role is responsible for all facets of customer onboarding and continued customer service including equipment installation, training, compliance, and service coordination in their geographical territory. The Customer Onboarding Specialist will contribute to organizational goals by ensuring flawless execution, product stocking and compliance, and high levels of customer satisfaction across a multi-state territory and be responsible for: - Ordering, Scheduling, and Coordination: Manage installations and ensure site readiness for all new and existing accounts within the assigned territory. - Salesforce Proficiency: Utilize Salesforce to communicate effectively, manage operations, and track service needs with Service Supervisors and Technicians. - Training and Presentations: Conduct onboarding and refresher training for new accounts, creating training materials and delivering presentations to diverse groups. Comfort in public speaking is essential. - Collaboration: Work closely with customer account leads, distributors, and service teams to ensure successful onboarding and identify incremental and cross-selling opportunities. - Operational Management: Oversee product compliance with Nestlé Professional Solutions owned dispensers and optimize brand merchandising at the point of consumption. - Physical Involvement: Be prepared for physical tasks, including setting up coffee machines and equipment, while managing both mental and physical demands of the role. Qualifications - Proven experience in food and beverage operations and project management skills. - Familiarity with Salesforce or other CRM systems is essential. - Intermediate skills in Microsoft Office (Email, PowerPoint, Word). - Ability to work variable hours, including evenings and weekends, and to travel extensively. - Strong problem-solving skills and the ability to analyze issues to provide effective business solutions. Requirements - This position is not eligible for Visa Sponsorship. Benefits - Company Car: For your professional and personal use. - Growth Opportunities: You own your career, and we provide limitless opportunities to grow. - Total Rewards: You will receive excellent benefits and compensation. Company Description Nestlé Professional Solutions at Nestlé USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescafé, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market. We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations.

• Manage the onboarding of members into credit and verification programs by coordinating training sessions, establishing accounts, and providing necessary resources to ensure a seamless transition to our products and services • Serve as the primary point of contact for credit and verification technology (MeridianLink and LOLA), coordinating with stakeholders and distributing communications to customers regarding critical product updates and relevant information • Establish and maintain service engagement rules and guidelines in partnership with customers, ensuring alignment with their operational requirements and preferences • Monitor customer service level agreements (SLAs) to identify performance deviations from established targets and benchmarks, escalating issues and collaborating with the customer service team to determine root causes and implement corrective actions • Gather and analyze customer feedback regarding service delivery challenges and emerging trends to identify opportunities for enhancing the overall customer experience