Role Description As a Care Manager you will play a crucial role in researching, assessing, and planning interventions to support clients facing social, emotional, economic, and environmental challenges. You will be instrumental in developing and expanding our care management program. In this role, you will assist long-term care insurance policyholders by facilitating access to community resources, services, and support. By utilizing assessment results, screenings, and your extensive knowledge of community-based resources, you will help policyholders achieve their care journey goals. Qualifications - Strong background in and real-world geriatric case management or coordination experience required - Experience in one or more of the following areas highly preferred: Social Services, Care Coordination, Healthcare Navigation, Public Health, Community Organizing, Volunteer Work - 1 year of relevant experience in a customer service or similar role preferred - Bachelor degree in Psychology or Social Work preferred Requirements - Supervisory Responsibilities: None - Duties/Responsibilities: - Communicate with clients and their families to build a rapport and understanding of the caregiver journey; helping to identify barriers to aging in place successfully and reducing out of pocket expenses through phone and email. - Be skilled in motivational interviewing techniques to successfully interview and engage individuals with differing levels of health needs - Document communication and intervention activity accurately and consistently - Serve as an expert in care management, the caregiver journey, care coordination, and resource management and navigation - Work with our development team to improve care management tools and systems - Serve as a mentor and SME to new and junior team members - Effectively manage caseloads and hit touchpoint goals for outreach at each engagement level - Other duties as assigned/necessary - Performance Metrics: - Needs Assessment Completion Rate: Achieve 90% completion of needs assessments. - Caseload Management Efficiency: Maintain efficient management of caseloads, ensuring timely and effective handling of each case. - OB Touchpoint Completion: Complete outbound touchpoints for each case within SLA - Documentation Review Accuracy: Ensure thorough and accurate documentation review for all cases. - Required Skills/Abilities: - Passionate about helping older adults in all settings and situations - Comfortable communicating with clients using multiple methods (phone, email, etc.) - Professional and engaging phone presence - Creative, as we have to constantly problem solve and change approaches - Comfortable with change, as we are constantly improving our products and programs - Willing to take the lead to develop and improve our care management program - Must be 18 years of age or older Benefits - This position offers the flexibility of remote work at approved locations within the United States. - Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. - Enjoy the convenience and comfort of working remotely while contributing to our team's success.

• Apoiar o processo comercial na região de atuação, promovendo e comercializando soluções financeiras, incluindo financiamentos e seguros, em conjunto com a equipe de vendas. • Realizar a análise e a abertura de linhas de crédito para clientes em prospecção ou em processo de aquisição das soluções, observando políticas e diretrizes vigentes. • Conduzir negociações de soluções financeiras, identificando as necessidades dos clientes e propondo alternativas adequadas. • Administrar e acompanhar a carteira de crédito da região, monitorando indicadores e utilizando as ferramentas disponíveis junto ao concessionário. • Desenvolver e manter relacionamento com clientes da região de atuação. • Participar de reuniões com concessionários para análise de estratégias comerciais, avaliação de oportunidades por segmento e acompanhamento da carteira de clientes.

• Leading strategic initiatives and managing stakeholder expectations within the digital media and TMT industry • Coordinating and organizing leadership team meetings and calls to facilitate seamless communication and decision-making • Overseeing research and data analysis to support strategic planning and execution • Promoting consistent execution across sectors by collaborating with various lines of service • Utilizing project management skills to plan, budget, and execute projects effectively • Encouraging team development by mentoring and leveraging team members' unique strengths • Embracing technology and innovation to enhance service delivery and promote knowledge sharing • Addressing conflicts and engaging in difficult conversations with clients and team members to maintain professional standards • Validating data integrity and compliance within operational frameworks • Identifying opportunities for process improvement and operational efficiency within the organization

• Own the strategic direction and governance of Coinbase's Strategic Intelligence program, serving as the recognized subject-matter expert across reputational due diligence, geopolitical intelligence, and first-party diligence. • Lead Reputational Due Diligence for mergers and acquisitions, investments, and strategic partnerships, producing complex risk findings that inform Corporate Development and executive decision-making within defined SLAs and quality standards. • Deliver forward-looking geopolitical intelligence, assessing how events and crises impact Coinbase offices, personnel, assets, and business strategy, and routing timely assessments to senior leadership, GSOC, Executive Protection, and Business Continuity teams. • Source and establish open and closed-source intelligence streams while building deep relationships with public and private-sector intelligence partners to proactively identify threats targeting Coinbase and the crypto community. • Design scalable, AI-enabled processes that increase program efficiency and reduce cost while maintaining appropriate human-in-the-loop safeguards, and define program metrics that communicate impact to senior leadership. • Mentor analysts, specialists, and contractors, including senior teammates, providing high-signal feedback on judgment, influence, and craft and elevating standards across complex, ambiguous work.