The Helper Bees

The Helper Bees (THB) provides in-home care experiences dedicated to ensuring older adults can age independently and comfortably in their own residences. The organization provides

Care Manager

Location

United States

Posted

2 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Care Manager

The Helper Bees

Role Description As a Care Manager you will play a crucial role in researching, assessing, and planning interventions to support clients facing social, emotional, economic, and environmental challenges. You will be instrumental in developing and expanding our care management program. In this role, you will assist long-term care insurance policyholders by facilitating access to community resources, services, and support. By utilizing assessment results, screenings, and your extensive knowledge of community-based resources, you will help policyholders achieve their care journey goals. Qualifications - Strong background in and real-world geriatric case management or coordination experience required - Experience in one or more of the following areas highly preferred: Social Services, Care Coordination, Healthcare Navigation, Public Health, Community Organizing, Volunteer Work - 1 year of relevant experience in a customer service or similar role preferred - Bachelor degree in Psychology or Social Work preferred Requirements - Supervisory Responsibilities: None - Duties/Responsibilities: - Communicate with clients and their families to build a rapport and understanding of the caregiver journey; helping to identify barriers to aging in place successfully and reducing out of pocket expenses through phone and email. - Be skilled in motivational interviewing techniques to successfully interview and engage individuals with differing levels of health needs - Document communication and intervention activity accurately and consistently - Serve as an expert in care management, the caregiver journey, care coordination, and resource management and navigation - Work with our development team to improve care management tools and systems - Serve as a mentor and SME to new and junior team members - Effectively manage caseloads and hit touchpoint goals for outreach at each engagement level - Other duties as assigned/necessary - Performance Metrics: - Needs Assessment Completion Rate: Achieve 90% completion of needs assessments. - Caseload Management Efficiency: Maintain efficient management of caseloads, ensuring timely and effective handling of each case. - OB Touchpoint Completion: Complete outbound touchpoints for each case within SLA - Documentation Review Accuracy: Ensure thorough and accurate documentation review for all cases. - Required Skills/Abilities: - Passionate about helping older adults in all settings and situations - Comfortable communicating with clients using multiple methods (phone, email, etc.) - Professional and engaging phone presence - Creative, as we have to constantly problem solve and change approaches - Comfortable with change, as we are constantly improving our products and programs - Willing to take the lead to develop and improve our care management program - Must be 18 years of age or older Benefits - This position offers the flexibility of remote work at approved locations within the United States. - Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. - Enjoy the convenience and comfort of working remotely while contributing to our team's success.

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