• Answer incoming communications from customers • Conduct research to provide answers for customers to resolve their issues • Assist customers with how-to’s

• You are the primary technical contact within the team and support colleagues with questions, uncertainties, or escalations • You support quality assurance and help continuously improve our processes • You onboard new team members and ensure a structured training process • You contribute to day-to-day operations during staffing shortages

• Help strategic SaaS and technology companies understand how Loops transforms customer experience, operations, and product capabilities • Bring executive presence, lead value-based, consultative conversations, and orchestrate complex multi-stakeholder deals • Maintain disciplined, high-fidelity opportunity and activity management in HubSpot • Work closely with the customer success team to ensure seamless deployment and strong adoption

• Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services • Provide excellent customer service in a timely and positive manner • Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience • Handle issues and complaints where appropriate • Maintain policies and standard operation procedures