• Own and exceed a direct sales quota; drive new logo acquisition with global SI partners. • Develop and execute a KPI-driven, repeatable GTM process to scale SI sourced and influenced revenue. • Align and coordinate internal sales, alliances, and services teams to deliver a unified SI go-to-market approach. • Build and nurture champions at both business and technical levels within SI organizations. • Manage a global pipeline with clear accountability, visibility, and performance metrics.

• Deliver high-quality customer service in alignment with ClearSource standards. • Support members and providers by addressing concerns promptly and effectively. • Ask relevant, insightful questions to accurately identify and resolve issues. • Accurately document customer interactions and transactions using approved systems and tools. • Adhere to established processes, protocols, company policies, and team guidelines. • Collaborate with fellow CSRs, internal departments, and clients to provide appropriate and timely solutions. • Complete all required compliance trainings within designated timelines. • Maintain schedule adherence, including assigned shifts, breaks, and meal periods.

Role Description TJM Labs builds AI-driven automation that strips away the repetitive, error-prone tasks slowing pharmacies down so teams can focus on patient care. Our bots handle prescription intake, fax processing, insurance workflows and more, helping pharmacies scale efficiently without adding headcount. Many pharmacies rely on TJM Labs bots every day to keep prescriptions flowing and patients happy. Once those accounts go live, they need a sharp, people-first representative who can stay in touch, spot issues early, and funnel feedback to the product and engineering team so our automations keep getting smarter. That front-line voice is you. What you’ll do - Check in regularly with maintenance-phase clients (call, email, slack) to review performance metrics, gather feedback, and keep relationships warm. - Respond fast to questions or hiccups, triaging with project managers and engineers until the client confirms the fix works. - Track everything and maintain clear account notes. - Translate pharmacy pain points into clear tickets or enhancement requests the dev team can act on. - Analyze usage and performance data to recommend optimizations that increase bot accuracy and client ROI. - Coordinate monthly maintenance reviews with clients highlighting wins, upcoming roadmap items and additional automation opportunities. - Advocate for the client inside TJM Labs while balancing scope, effort and timelines for the operations team. Qualifications - 1–3 years in account representation, customer success, or pharmacy operations. - Pharmacy background: While not required, experience inside a pharmacy environment gives you instant credibility with our clients. - Excellent verbal and written communication. - Strong, friendly communication style that builds trust quickly and diffuses tension when problems arise. Clients trust that when you say “I’ll handle it,” you will. - Solid project-tracking habits; you never let action items slip through the cracks and you have a data-driven mindset. Requirements - Experience with AI in healthcare (nice to have). Benefits - Fully remote culture with a results-oriented schedule. - A small, fast-moving team where your voice shapes the future of pharmacy automation.

Description GM Fleet is evolving the commercial mobility space by delivering business-to-business solutions that extend beyond traditional vehicle sales. We provide end-to-end fleet and mobility solutions that help organizations operate more efficiently and achieve their business goals. The Account Executive will manage and grow a portfolio of strategic accounts within an assigned territory. This role is responsible for deepening customer relationships, driving retention and expansion, and delivering profitable growth across the GM Fleet portfolio. The ideal candidate brings a strong account management mindset, consultative selling capability, and the ability to identify new business opportunities while supporting long-term customer success. This is a remote role with regular travel to customer accounts within the assigned territory. Candidates must reside in one of the following states: - Connecticut - Massachusetts - New Hampshire - Rhode Island What You'll Do: Account Management and Growth - Manage a portfolio of assigned accounts and develop account plans that support retention, expansion, and long-term growth - Build and maintain strong relationships with internal and external stakeholders, including executive-level decision-makers - Engage customers early in the buying cycle to understand business needs and position tailored, value-driven solutions - Advance opportunities through the pipeline, lead negotiations, and structure competitive, profitable deals - Identify opportunities for organic account growth while pursuing new business within the territory - Partner cross-functionally to support solution delivery, customer adoption, customer success, and future sales expansion - Represent customer needs internally and provide feedback that supports ongoing product and solution development Operational Excellence - Maintain accurate and up-to-date account activity, pipeline, and customer data in CRM systems - Monitor performance against key metrics and deliver timely, accurate sales forecasts - Assess business trends and account performance to support planning, prioritization, and decision-making - Effectively manage multiple high-profile accounts, competing priorities, and internal stakeholders in a fast-paced environment - Perform other responsibilities as assigned Your Skills & Abilities (Required Qualifications) - 5+ years of B2B sales and/or account management experience; enterprise account experience strongly preferred - Bachelor's degree in Business, Marketing, or a related field, or equivalent relevant experience - Proven track record of meeting or exceeding sales targets - Demonstrated ability to build relationships and influence stakeholders within complex, matrixed organizations - Strong organization, planning, and time management skills - Strong communication and presentation skills - Proficiency with Microsoft Word, Excel, PowerPoint, and CRM/account management applications - Experience developing customer-centric, win-win solutions - Ability to work effectively in a fast-paced, evolving environment with ambiguity - Demonstrated ability to manage competing priorities with strong follow-through - Ability to travel up to 75% within the assigned region - Mobility to relocate in the future within the United States, if required by business needs What Can Give You a Competitive Advantage (Preferred Qualifications): - Master's degree - Experience in fleet, mobility, automotive, or related commercial industries - Experience managing large, complex enterprise accounts Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. • The salary range for this role is $105,600-$140,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits: • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. #LI-LK1 No Relocation GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.) This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer. The selected candidate will be required to travel at least 50% or more on a frequent basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.