• Prepare presentations and proposals to communicate company products and services to all levels of management within Independent and Franchise Dealerships • Identify sales prospects and contact these and other accounts assigned to you • Follow-up on new leads and referrals resulting from field activity in both independent and franchise dealers • Develop, maintain and grow current and potential dealer partners within the Independent and Franchise Dealer communities • Constant and effective communication via phone and in-person visits with dealer partners to train on current programs and fast funding requirements • Provide solutions, rehash and restructure vehicle loans for approval in a profitable manner for Westlake and the Dealership Partners • Assist with the preparation of sales contracts by educating the dealer on what is needed for proper verification by Westlake Financial • Develop, maintain and understand sales materials and keep up to date on current financial product knowledge • Participate in marketing events such as seminars, trade shows, and telemarketing events for independent and franchise dealers

• Develop and implement sales strategies to acquire and retain dealer clients within the automotive sector. • Build and maintain relationships with dealership owners and key decision-makers to understand their financing needs. • Identify opportunities for portfolio growth by presenting financing solutions and promoting Westlake Flooring Company’s offerings. • Conduct market research to remain competitive and align services with industry trends. • Oversee the servicing of the automotive floorplan portfolio, ensuring high levels of customer satisfaction. • Monitor account performance and proactively address any issues or concerns raised by clients. • Collaborate with cross-functional teams to streamline processes and enhance customer experience. • Provide training and support to dealerships on the use of financing solutions and services. • Monitor dealership conditions and performance. • Develop and maintain risk assessment models to evaluate dealership creditworthiness. • Collaborate with internal teams to ensure compliance with company policies and regulatory requirements. • Monitor the performance of the portfolio, including loan balances, dealer performance, and payment trends.

Role Description As a Manager, Global Account Management, you will contribute to Sirva's success by working closely with the Director, Global Account Management (DGAM) to develop, maintain and shape client partnerships and enhance the client and customer experience. The position works closely with client contact(s) to provide seamless customer service and maximize Sirva's value to the client. Key Responsibilities: - Client Consulting and Issue Resolution (50%) - Provide communication link between Sirva and the Client regarding relocation issues, household good issues, service level agreements and projects. - Act as a trusted advisor to the client and collaborate with them on identifying best practices within the talent mobility industry. - Play a key role in identifying solutions and resolving client issues across the client team and/or in partnership with other operational divisions. - Exercise solid business judgment while making decisions and addressing transferee/assignee and client issues. - Collaboration with Director, Global Account Management (20%) - Assist DGAM with upselling and overall project management, including the management and calculation of client SLA results. - Provide support, as requested, with client implementations. - Support the DGAM in collating and validating data and content for Client Reviews and Governance meetings. - Support the efforts of the DGAM in the establishment and delivery of strategic account plans with understanding and recognition of all global and regional requirements. - Work collaboratively with the DGAM and the client team to understand the client delivery requirements and drive client profitability and revenue growth. - Internal Consulting (20%) - Work with the Customer Experience teams to help educate on client policies and preferences. - Collaborate with internal team, management and VP/Director, Global Account Management to ensure client performance metrics are implemented, maintained, measured and achieved. - Oversee VIP moves internally to ensure they are successful for the customer and Sirva. - Reporting (10%) - Collaborate with Analytics team to ensure successful delivery of client reporting. - Serve as a consultant for all client divisions/departments who need assistance with reporting such as: volume, performance metrics, relocation and assignment costs, budgeting and accrual. - Keep clients informed of available client reports and new products and services, and help to encourage and ensure understanding and increased usage of the available tools and products. - Work closely with the Digital IT team to help them enable effective client self-service applications and processes and provide assistance with the implementation of new digital functionality to client contacts. Qualifications - 3-5 years of equivalent customer relationship management work experience required - Strong organizational skills - Strong verbal, written communication and presentation skills - Able to think critically and proactively solve issues - Strong client relationship skills - Excellent critical thinking skills with an understanding of data analytics and interpretation - Global business experience a plus - Proficient with productivity and reporting applications e.g. Microsoft Office (Word, PowerPoint, Excel, Teams), etc. - Interest in growing revenue in client accounts through upselling products and services Requirements - Bachelor’s degree preferred - Experience in global mobility or similar customer service roles with a focus on client relationships Benefits - Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. - Benefits are based on employment status and may not be available for temporary or non full-time employees. - Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. - The final compensation will be determined during the hiring process based on these considerations. - For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range.

• Partnering with Sales, Presales and Customers for input to the SOW, edits and finalization to ensure Solution Delivery outcomes are understood and achievable. • Development of scorecard for services. • Defining the specific Hypercare activities to ensure a quality-based handover from onboarding to Managed Services teams are completed effectively. • Based on site with the customer during onboarding and Hypercare phases of the contract supporting both the customer and the managed services teams. • Daily account monitoring. • Weekly / monthly technical operation report production including trends. • Monthly technical trending report production with treatment / advisory outputs. • Quarterly technical business reviews. • Technical best practice advice and recommendations. • Root cause and incident management reviews. • Reviewing environment configurations, documenting optimization opportunities, and driving implementation following appropriate change control processes. • Creating, editing and providing updated account documentation. • Monitoring and reporting financial performance to SOW and driving improvements to critical measurements. • Leading Service Improvement Activities (SIP), RCA/PIR and action item completion through Customer and PPT resources. • Ownership of the change control process governance. • Any other tasks and activities pursuant to the role.