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SecurityBridge

SecurityBridge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. We actively encourage applications from protected veterans. As a company with global operations, we comply with all applicable local laws, including GDPR and relevant U.S. data protection regulations. Flat hierarchies await you at our company. If you have a good idea or knowledge, feel free to contribute. Because as a newcomer, your opinion is just as important. We want you to feel comfortable with us: arrange your working day and your way of working according to your preferences. At the end of the day, it’s the results that count, not your presence in the office. Honesty, respect, helpfulness, and integrity form the core of our company culture. We believe that strong teams are the foundation of sustainable success. That’s why we strive to create an environment where employees feel supported, connected, and empowered to grow.

Authentication Product Support Agent

Product ManagerProduct ManagerFull TimeRemoteMid LevelTeam 51-200

Location

United Kingdom + 9 moreAll locations: United Kingdom | Germany | France | Estonia | Portugal | Sweden | Greece | Belgium | Hungary | Poland

Posted

4 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Authentication Product Support Agent

SecurityBridge

Role Description SecurityBridge is a fast-growing global software leader transforming how enterprises secure their SAP environments. Our mission is to deliver cutting-edge, high-impact SAP security solutions that enable some of the world’s largest organizations to stay ahead of ever-evolving cyber threats. Our TrustBroker product enhances security and the user experience for SAP business application users, particularly when multi-factor authentication (MFA) is required, using risk and context to ensure MFA is only used when required. We are looking for an experienced customer-focused Support Agent to join our customer support team, providing post-sales technical support for our TrustBroker product. You will be helping our enterprise customers located in different countries. - Provide advanced technical support for the SecurityBridge TrustBroker product modules and be involved in pre-sales activities. - Work with customers to ensure correct usage of the TrustBroker product and awareness of relevant product features. - Investigate, troubleshoot, and resolve complex technical issues related to authentication and networking connectivity. - Support installations, upgrades, and configuration of SecurityBridge TrustBroker products in customer SAP landscapes. - Analyze incidents to identify root causes and implement sustainable solutions to minimize recurring issues and downtime. - Collaborate closely with product development, implementation, and customer success teams to improve product stability, usability, and supportability. - Contribute to technical documentation, best practices, and knowledge base content. - Identify opportunities to improve support processes and workflows to increase efficiency and customer satisfaction. - Participate in a rotating on-call support schedule to ensure service continuity for customers. Qualifications - 3+ years working with, implementing, and supporting authentication technology, including widely used identity providers as well as Active Directory and Kerberos. - 3+ years of experience working with and troubleshooting networking issues, e.g., DNS, TCP/IP, LDAP. - Experience supporting SAP integrations and system connectivity, or working with other SAP user authentication products like the SAP SSO or SAP Secure Login Service product. - Solid troubleshooting and root-cause analysis skills. - Strong communication skills and a customer-focused mindset, with the ability to explain technical topics clearly to both technical and non-technical stakeholders. - Experience working with ticketing systems such as Jira or ServiceNow. - Ability to work independently in a remote, international team environment and take ownership of issues through resolution. - Our language is English, but the ability to communicate using more than one language would be advantageous. Requirements - Experience with technical aspects of authentication technologies and products, such as Kerberos, Active Directory, OpenID Connect (OIDC), SAML, X.509 Certificates. - Basic administration of widely used identity providers such as Entra ID, PingID, Okta. - Hands-on experience using Linux and Windows operating systems. - Strong service mindset. - SAP Basis knowledge/experience or experience with implementing and configuring the SAP SSO 2.0/3.0 products or SAP Secure Login Service for SAP GUI (SAP SLS) product is beneficial. Benefits - Professional development and training opportunities. - Exposure to the latest SAP security technologies and industry best practices. - An international team with a strong sense of collaboration and team spirit. - Flat hierarchies and short decision-making paths. - Flexible working hours and a results-oriented work culture. - Generous vacation days. - Competitive salary and benefits package.

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