**Responsabilidades:** - Definir y mantener la visión de producto, roadmap priorizado y criterios de éxito alineados a la estrategia digital global. - Liderar procesos de discovery: investigación con usuarios, prototipado, validación y traducción de insights en épicas e historias de usuario de alta calidad. - Gestionar el backlog en Jira bajo metodología Scrum (sprints de 2 semanas), liderando sesiones de grooming y planificación con el equipo de desarrollo. - Generar documentación end-to-end: artefactos de producto, guías de usuario y cierres de proyecto en Atlassian. - Monitorear métricas de uso con Heap y Clarity, definir KPIs y construir dashboards para la toma de decisiones informadas. - Planificar y ejecutar rollouts de producto coordinando con operaciones, asegurando adopción efectiva en todos los países afiliados. - Supervisar estándares de QA y rendimiento post-lanzamiento, impulsando mejora continua. - Colaborar con equipos multiculturales y distribuidos (incluyendo sincronías con equipos en distintas zonas horarias).

• Drive product outcomes which solve critical business problems. • Execute strategy and tracking outcomes for a critical clinical capability. • Collaborate with business partners, users, designers and engineering to ensure solutions are achieving business objectives. • Perform story mapping exercises with your team to breakdown work for development. • Identify cross-team dependencies impacting or impacted by your product lane. • Prepare for and participate in Roadmap Planning and sprint activities. • Partner closely with our legal, compliance, security, and risk teams to ensure that we are delivering a product that meets all legal and compliance requirements. • Guide the creation of user-facing communication & education related to features & capabilities. • Partner with product leadership to refine vision and strategy for your product area. • Perform end user shadowing/conduct interviews and collaborate with our clinic, operations, provider, business stakeholders, and our design and research teams to identify and understand user problems to solve. • Identify and track OKRs for outcome-based advancements of the product. • Leverage product analytics to make informed decisions, monitor product performance, and continuously improve the product toward OKR achievement.

• Lead product initiatives through the full product lifecycle, from discovery through delivery. • Collaborate with business stakeholders, end users, designers, and engineering teams to ensure solutions align with business goals and user needs. • Facilitate story mapping and backlog refinement activities to translate product requirements into actionable development work. • Identify and manage cross-functional dependencies that impact product delivery. • Prepare for and actively participate in roadmap planning, sprint planning, and agile ceremonies. • Partner with Legal, Compliance, Security, and Risk teams to ensure products meet all regulatory and organizational requirements. • Support the development of user communications, training materials, and educational resources related to product features and capabilities. • Partner with Product Leadership to define and refine the vision, strategy, and roadmap for your product area. • Collaborate with Engineering, UX, and Research teams to conduct discovery activities that uncover user needs, pain points, and opportunities. • Work closely with UX teams to design intuitive user experiences and validate solutions through rapid feedback cycles and usability testing. • Conduct user interviews, field observations, and stakeholder engagement sessions to gain a deep understanding of customer challenges and workflows. • Collaborate with clinical, operational, provider, and business stakeholders to identify opportunities that improve user experiences and business outcomes. • Develop a strong understanding of organizational priorities and business challenges to ensure product investments deliver measurable value.

Role Description The Product Manager plays a critical role in shaping and delivering product solutions across the Advanced Repair Technologies (ART) portfolio. This role owns initiatives end-to-end—from identifying customer problems and defining product strategy to partnering with engineering and design to deliver high-impact solutions and measuring outcomes after launch. As the voice of the customer, the Product Manager works cross-functionally to ensure products are intuitive, valuable, and aligned with business goals. This role collaborates closely with engineering, design, and business stakeholders to deliver scalable, customer-centric solutions that drive adoption and measurable results. What You Will Do - Product Strategy & Discovery - Identify and validate market opportunities through customer interviews, feedback channels, competitive analysis, and internal stakeholder collaboration. - Translate insights into clear problem statements aligned with customer needs and business objectives. - Partner with design and engineering to explore solution paths, define MVPs, and shape product strategy. - Develop and maintain a clear product roadmap with defined goals, success metrics, and release criteria. - Product Delivery & Execution - Prioritize initiatives and features based on customer value, business impact, and technical feasibility. - Maintain a well-groomed product backlog aligned with roadmap priorities and delivery timelines. - Write clear user stories with detailed acceptance criteria and guide backlog execution throughout the development lifecycle. - Collaborate closely with engineering and design to ensure solutions are feasible, well understood, and delivered with high-quality, intuitive user experiences. - Manage risks, dependencies, and blockers across teams to keep initiatives on track. - Agile Collaboration - Participate actively in Agile ceremonies including stand-ups, backlog refinement, sprint planning, demos, and retrospectives. - Foster continuous improvement in product development practices and team collaboration. - Product Launch & Growth - Coordinate go-to-market plans with Marketing, Sales, Customer Success, and Support to ensure successful product launches and internal enablement. - Monitor product adoption, usage trends, and customer feedback to measure success and inform future improvements. - Evaluate and prioritize incoming bug reports, feedback, and enhancement requests. - Market Expansion & Partnerships - Identify opportunities for new integrations, customer segments, and market expansion. - Define integration strategies and validate emerging user personas and workflows. - Represent the product in customer events, webinars, and industry engagements. - Build and manage relationships with key external partners, including OEMs and third-party providers. Qualifications - Bachelor’s degree in Business, Marketing, Computer Science, Software Engineering, or a related field. Equivalent relevant experience may be considered in place of a degree. - 4+ years of experience in a product management or product ownership role within a software or technology organization. - Demonstrated experience working directly with customers to understand needs and shape product solutions. - Experience collaborating with cross-functional teams including engineering, design, and go-to-market functions. Requirements - Strong customer focus and problem-solving mindset. - Excellent communication and presentation skills with the ability to engage diverse audiences. - Ability to prioritize effectively and manage multiple initiatives in a fast-paced environment. - Strong analytical and critical thinking skills. - Adaptable and comfortable working in a remote or hybrid environment. - Proven ability to build relationships and collaborate across teams. Benefits - Full benefits starting Day 1: Medical, Dental, and Vision. - 401(k) with company match. - Unlimited Flex Time Off plus 10 company-paid holidays. - Remote-first role with monthly communication stipend. - Professional development programs, tuition assistance, and quarterly book program. - Free wellness coaching and pet insurance. - Home office equipment stipend. - Employee resource groups and exclusive employee discounts.