Role Description Provides overall consistency in the deliverables for the System Support team by overseeing the testing and training efforts for the team. Offers subject matter expertise in the Epic Tapestry and Epic Benefits Engine module to the team for improved and efficient build. Utilize analytical skills to provide quality control for Tapestry and Benefit build. May be responsible for maintenance, training and support as directed by management. Monitors system issues, uses analytical skills to troubleshoot issues including end user difficulties. Maintains process documents for the System Support team to ensure all processes are well documented. Provide Tapestry and Benefits support to other teams such as Resolute team for benefit issue resolution and Epic upgrade build/testing. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - 10% Testing coordination for the System Support team - 10% Training for System Support staff - 10% Oversee complex Tapestry and Benefit issues and offer the most efficient resolution - 10% Provide quality control for Tapestry and Benefit build - 10% Maintain process documents for System Support team - 10% Provide Tapestry support to other internal teams such as Resolute for Benefit issue resolution - 10% Benefits build and support (including Benefit CRMs, plan build and testing) - 10% Eligibility Load tasks (Maintain/develop work queue including loading, batch error review, edits, etc.) - 10% System Support projects and system upgrade related tasks - 10% Other duties as assigned You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - 4-year degree (BA, BS in business or other related field) or comparable Information Systems Application experience or KSC experience (will substitute experience year-for-year to meet education requirements) - 3+ years of experience with healthcare applications, system design, configuration or support - Demonstrated knowledge of claims processing, vendor contracting, and benefit plan building - Valid Texas Driver’s License - Proven ability to translate administrative and operating requirements specific to EPIC Tapestry System and EPIC Benefits Engine into clear, specific actionable system configurations and the ability to implement those configurations - Proven ability to test, train and audit Provider, Vendor Contract and Benefit system configurations to assure functional accuracy - Proven excellent written and verbal skills - Proven ability to read and interpret industry documents - Proven flexible, detail oriented, and able to work within tight deadlines - Proven to exhibit exceptional customer service to internal and external customers - Microsoft office including Excel and MS Access Preferred Qualifications - Epic Tapestry Certification - Epic Benefits Certification - 3+ years of experience in a Managed Care environment - Demonstrable knowledge of clinical data sets (CPT, HCPS, ICD-9) - Proven solid analytical and reporting skills Requirements - *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Role Description Coho Consulting Group is seeking an experienced Senior Contract Analyst to provide expert acquisition and contracting support to the Department of Defense's Capability Program Executive Office (PEO) for Chemical, Biological, Radiological, and Nuclear (CBRN) Defense Headquarters in Maryland. This senior-level position serves as a trusted advisor on acquisition strategy, contracting actions, milestone documentation, and program execution for high-visibility defense programs. The successful candidate will provide expert analysis and recommendations to program leadership, support milestone reviews, participate in Integrated Product Teams (IPTs), and ensure acquisition activities comply with applicable Federal and Department of Defense regulations and policies. This position is fully remote and may be performed from any location within the United States. Responsibilities (include but are not limited to): - Provide expert guidance and recommendations regarding acquisition strategies, contracting approaches, and Acquisition Category (ACAT) program actions. - Review acquisition and milestone documentation to ensure compliance with DoD 5000 series directives, policies, and guidance. - Develop, review, and analyze acquisition documentation, including Acquisition Plans, Acquisition Strategies, Procurement Requests, Performance Work Statements (PWS), and supporting contract documentation. - Support a wide range of acquisition efforts utilizing Federal Supply Schedules, General Services Administration (GSA) contracts, Other Transaction Authorities (OTAs), Technology Investment Agreements (TIAs), and commercial and non-commercial procurement methods. - Conduct contract and acquisition analyses to support program management offices and senior leadership decision-making. - Participate in Integrated Product Teams (IPTs) and provide contracting subject matter expertise throughout the acquisition lifecycle. - Assist with milestone review preparation, documentation development, and briefing support. - Interpret and apply Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), and DoD acquisition policies to complex contracting scenarios. - Identify acquisition risks and recommend mitigation strategies to support successful program execution. - Collaborate with government stakeholders, program managers, contracting officers, and technical teams to achieve acquisition objectives. Qualifications - Active Secret Security Clearance Required - Master's degree from an accredited college or university; additional relevant experience may be considered in lieu of advanced education where applicable - DAWIA Level III Contracting Certification, Defense Acquisition Credential, FAC-C Level III, or equivalent professional contracting certification - Minimum of 15 years of Department of Defense or Federal Government contracting experience. - Minimum of 8 years of senior-level contracting or acquisition experience. - Minimum of 8 years supporting DoD 5000 acquisition programs. - Demonstrated supervisory or team leadership experience. Benefits - Comprehensive medical, dental, and vision coverage - Flexible Spending Account - healthcare and dependent care - Health Savings Account - high deductible medical plan - Retirement 401(k) with employer match - Open leave policy and paid holidays - Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!

• Execute forecasting and capacity planning activities in a multichannel contact center environment • Develop and manage forecasts and staffing plans • Partner with leadership on forecasting processes including data preparation and model updates • Ensure forecasts are accurate and aligned with business inputs • Translate demand into actionable staffing plans and monitor forecast performance • Support ongoing capacity planning and validate assumptions impacting forecasts • Produce regular reporting on forecasts, staffing plans, and KPIs. • Identify opportunities for process improvements in forecasting tools.

Role Description The Senior Business Analyst is a cross-functional role at the heart of our operations team. This person doesn't just support the work — they own it. They bring structure to ambiguity, clarity to complexity, and leadership presence to every room they walk into. You'll work alongside three directors as they expand into new domains, serving as the operational anchor for cross-functional initiatives and vendor relationships. You'll translate clinical, technical, and business needs into clear recommendations — and you'll present those recommendations with confidence to leadership. Key Responsibilities - Cross-functional operations & solutioning - Lead operational problem-solving across clinical, engagement, and business teams — from issue identification through to recommendation and resolution. - Own the development of solution frameworks and present options with clear tradeoffs to senior leadership. - Serve as the primary bridge between technical teams and business stakeholders — making complexity actionable. - Drive initiatives that require coordination across multiple systems, teams, and timelines. - Vendor & system ownership - Own day-to-day vendor relationship management and issue resolution under the Director of Operations. - Develop and maintain fluency across our system landscape — EMR, billing platforms, texting solutions, call center, and data warehouse environments. - Build and own vendor documentation, escalation paths, and process standards. - Lead vendor conversations with confidence, escalating to the Director only when truly required. - Operational leadership & continuity - Own key operational workstreams as the director team transitions into expanded domains. - Establish and maintain operational processes that reduce reliance on tribal knowledge and improve team-wide resilience. - Proactively manage workstreams end-to-end — surfacing blockers, driving decisions, and closing loops. - Model the standard for accuracy, follow-through, and cross-functional accountability. Qualifications - 5–8 years of experience in healthcare consulting, health system operations, or a closely related field — you've been in the room and know how decisions get made. - Proven ability to lead cross-functional work — not just coordinate it — across clinical, operational, and technical stakeholders. - Deep fluency with multi-system healthcare environments: EMR platforms, billing ecosystems, vendor management, and data infrastructure. - Executive presence in communication — you can present complex options clearly, handle pushback gracefully, and earn trust quickly. - Structured leadership under ambiguity — you know how to frame a problem, rally the right people, and drive to a recommendation without needing perfect information. - Healthcare consulting background strongly preferred — you understand health system dynamics, payor complexity, and operational risk. - Demonstrated ability to build relationships across diverse teams — clinical, technical, financial, and operational stakeholders alike. Requirements - Work is performed indoors in a setting with conditioned air and artificial light. - Travel to and work in offices or other environments is required. - Regular use of the telephone and e-mail for communication is essential. - Sitting for extended periods is common. - Must be able to receive ordinary information and to prepare or inspect documents. - Lifting of up to 10 lbs. occasionally may be required. - Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. - Good reasoning ability is important. - Able to understand and utilize management reports, memos, and other documents to conduct business. Benefits - Medical Plans: Two comprehensive options offered to Team members. - 401K: 4% employer match for your future. - Dental & Vision: Flexible plans with in-network savings. - Paid Time Off: Generous PTO, holidays, and wellness time. - Extras: Pet insurance, commuter benefits, mileage reimbursement, CME for providers, and company-provided phones for field staff.