• Execute forecasting and capacity planning activities in a multichannel contact center environment • Develop and manage forecasts and staffing plans • Partner with leadership on forecasting processes including data preparation and model updates • Ensure forecasts are accurate and aligned with business inputs • Translate demand into actionable staffing plans and monitor forecast performance • Support ongoing capacity planning and validate assumptions impacting forecasts • Produce regular reporting on forecasts, staffing plans, and KPIs. • Identify opportunities for process improvements in forecasting tools.

Role Description The Senior Business Analyst is a cross-functional role at the heart of our operations team. This person doesn't just support the work — they own it. They bring structure to ambiguity, clarity to complexity, and leadership presence to every room they walk into. You'll work alongside three directors as they expand into new domains, serving as the operational anchor for cross-functional initiatives and vendor relationships. You'll translate clinical, technical, and business needs into clear recommendations — and you'll present those recommendations with confidence to leadership. Key Responsibilities - Cross-functional operations & solutioning - Lead operational problem-solving across clinical, engagement, and business teams — from issue identification through to recommendation and resolution. - Own the development of solution frameworks and present options with clear tradeoffs to senior leadership. - Serve as the primary bridge between technical teams and business stakeholders — making complexity actionable. - Drive initiatives that require coordination across multiple systems, teams, and timelines. - Vendor & system ownership - Own day-to-day vendor relationship management and issue resolution under the Director of Operations. - Develop and maintain fluency across our system landscape — EMR, billing platforms, texting solutions, call center, and data warehouse environments. - Build and own vendor documentation, escalation paths, and process standards. - Lead vendor conversations with confidence, escalating to the Director only when truly required. - Operational leadership & continuity - Own key operational workstreams as the director team transitions into expanded domains. - Establish and maintain operational processes that reduce reliance on tribal knowledge and improve team-wide resilience. - Proactively manage workstreams end-to-end — surfacing blockers, driving decisions, and closing loops. - Model the standard for accuracy, follow-through, and cross-functional accountability. Qualifications - 5–8 years of experience in healthcare consulting, health system operations, or a closely related field — you've been in the room and know how decisions get made. - Proven ability to lead cross-functional work — not just coordinate it — across clinical, operational, and technical stakeholders. - Deep fluency with multi-system healthcare environments: EMR platforms, billing ecosystems, vendor management, and data infrastructure. - Executive presence in communication — you can present complex options clearly, handle pushback gracefully, and earn trust quickly. - Structured leadership under ambiguity — you know how to frame a problem, rally the right people, and drive to a recommendation without needing perfect information. - Healthcare consulting background strongly preferred — you understand health system dynamics, payor complexity, and operational risk. - Demonstrated ability to build relationships across diverse teams — clinical, technical, financial, and operational stakeholders alike. Requirements - Work is performed indoors in a setting with conditioned air and artificial light. - Travel to and work in offices or other environments is required. - Regular use of the telephone and e-mail for communication is essential. - Sitting for extended periods is common. - Must be able to receive ordinary information and to prepare or inspect documents. - Lifting of up to 10 lbs. occasionally may be required. - Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. - Good reasoning ability is important. - Able to understand and utilize management reports, memos, and other documents to conduct business. Benefits - Medical Plans: Two comprehensive options offered to Team members. - 401K: 4% employer match for your future. - Dental & Vision: Flexible plans with in-network savings. - Paid Time Off: Generous PTO, holidays, and wellness time. - Extras: Pet insurance, commuter benefits, mileage reimbursement, CME for providers, and company-provided phones for field staff.

Role Description Octus' lawyers deliver trusted real-time legal insights in the debt markets. Our Global Covenants team is looking for an experienced leveraged loans lawyer in New York (with the option to work fully remote). If you are commercially astute, creative, and want freedom to grow your career, join our unique trifecta of financial analysts, journalists, and lawyers to provide best-in-class credit intelligence around the world. You will be part of an adventurous, diverse, tech powered company with a rapid growth trajectory. Key Responsibilities - Analyze credit agreements, identifying key loopholes and novel provisions, to provide actionable insights to the primary and secondary capital markets. - Break-down complex documentation and summarize it clearly and concisely for a diverse audience across the buy-side and the sell-side. - Answer questions from leveraged finance market participants on loan covenants and their implications in real-world scenarios. - Engage with market participants and build your profile through seminars, webinars and podcasts. - Leverage Octus' industry-leading databases to provide our subscribers a competitive edge. - Collaborate closely with other Octus experts to produce industry leading covenant analysis, generate data-backed trendlines, and develop Octus' products. - Build and nurture relationships with Octus clients and industry contacts. - Represent Octus at industry events and conferences, and in dealings with the press. Qualifications - 6+ years of experience working in leveraged finance, with a focus on leveraged loans/private debt in a top law firm. - Exceptional legal technical skills with a passion for diving deep into documentation and the ability to uncover insights that others may miss. - Strong commercial acumen with a desire to provide clear, pragmatic and actionable legal analysis. - The ability to multitask and work both independently and as a team player in a fast-paced environment with people from varied professional backgrounds. - A confident communicator, who writes in a clear and concise manner for the intended audience. - A proven track record of delivering high quality analysis within deadlines. - Qualified to practice New York law. Requirements - A unique opportunity to use your legal skills in an innovative and exciting way. - A high (partner level) degree of responsibility, autonomy, and the opportunity to shape your role. - A dynamic environment, working closely with a high caliber team of lawyers, financial analysts, and journalists. - Opportunity for career growth and development within an agile, ever-evolving global company. - The opportunity to take initiative, be creative, and develop new content, products, and features that better serve our subscribers. - Intellectually stimulating work within a collaborative and diverse environment. - Work life balance and a fully flexible working model in which you decide when you want to work in the office and when you want to work remotely. - Regular interaction with asset managers, hedge funds, law firms, investment banks, and others in the leveraged finance world. Benefits - Competitive health benefits. - Matched 401k and pension plans. - PTO. - Generous parental leave. - Gym subsidies. - Educational reimbursements for career development. - Recognition programs. - Pet-friendly offices (US only). - Much more.

Role Description This position is Remote in Pacific Standard Time Zone. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. The Collection & Monitoring Analyst is a part of UnitedHealth Group's Enterprise Risk Intelligence team supporting open-source intelligence (OSINT) research and monitoring online threat activity related to identified Persons of Interest (POIs) and emerging risks to the organization. This role focuses on collecting, analyzing, and reporting publicly available information to help identify potential security concerns impacting employees, facilities, executives, and operations. The analyst works under the direction of senior intelligence staff and contributes to investigations and monitoring activities by producing timely, accurate, and well-documented intelligence outputs. Strong online research skills, attention to detail, and familiarity with social media and digital platforms are essential for success in this role. This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. This will be on-the-job training, and the hours of training will be based on your schedule or will be discussed on your first day of employment. Primary Responsibilities - Persons of Interest (POI) Investigation Support - Conduct OSINT research in support of POI-related security inquiries, using publicly available online, social media, and digital sources. - Collect, organize, and document relevant information associated with individuals of security concern in accordance with established procedures. - Assist senior analysts with background research, timeline development, and activity tracking related to POIs. - Identify potential indicators of concerning behavior, escalation, or targeting based on online activity and open-source information. - Maintain clear and accurate case notes, source citations, and supporting documentation. - Online Threat Intelligence Monitoring - Monitor social media platforms, forums, blogs, and other online spaces for potential threats, hostile narratives, or emerging risks relevant to the organization. - Support ongoing monitoring of known threats, key events, or heightened risk periods by identifying and reporting relevant online indicators. - Assist with the detection of threatening, concerning, or suspicious online communications directed at personnel, facilities, or business operations. - Escalate identified risks or anomalies to senior intelligence or security personnel following defined workflows. - Intelligence Reporting & Operations Support - Draft concise intelligence summaries, monitoring updates, and incident support notes for internal stakeholders. - Support real-time or near-real-time monitoring during security events or incidents as directed. - Assist with triage and intake of intelligence-related requests, ensuring information is routed appropriately. - Follow established workflows, documentation standards, and information handling requirements. - Contribute to team metrics, reporting accuracy, and continuous improvement. Qualifications - High School Diploma / GED - Must be 18 years of age OR older - 1+ years of experience in intelligence, security, investigations, research, or a related analytical field (academic or professional). - Foundational understanding of OSINT principles and ethical use of publicly available information. - Familiarity with major social media platforms and online communities as information sources. - Written communication skills with the ability to produce clear, structured, and objective reports. - Basic proficiency with Microsoft Office tools (Microsoft Word, Microsoft Excel, Microsoft PowerPoint). - Ability to follow established processes, manage multiple tasks, and meet deadlines in an operational environment. - Ability to work full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. Preferred Qualifications - Experience related to intelligence studies, criminal justice, cybersecurity, international relations, or digital investigations. - Exposure to social media monitoring, online research tools, or threat-related analysis. - Experience working in a security operations center, monitoring function, or investigative support role. - Familiarity with documenting research findings and maintaining audit-ready notes. Telecommuting Requirements - Reside within Pacific Standard Time Zone - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills - Strong attention to detail and commitment to accuracy. - Professional judgment and discretion when handling sensitive information. - Ability to work effectively as part of a team while following guidance from senior staff. - Clear communicator who can summarize findings without speculation or bias. - Willingness to learn and develop OSINT and intelligence analysis skills over time. Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Salary The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.