Role Description Are you a natural relationship-builder who loves the thrill of the initial connection, but hates cold calling and the pressure of a closing quota? As our Client Solutions Specialist, you’ll be the high-energy face of SweetRush, turning warm inbound inquiries into massive opportunities through strategic research and warm communication. If you thrive on momentum, love digging deep to uncover client pain points, and want to play a critical role in fueling our growth, this is the perfect playground for your business development skills. Location: Costa Rica, Remote Contract Type: W2 SweetRush is a remote organization, and as such, all resources must be technically savvy, have access to a strong internet signal, be comfortable with virtual/instant messaging and conferencing tools, and generally be available during established working hours. Your Impact and Responsibilities - Prospect Management - Monitor and qualify incoming new business prospects to ensure rapid response times. - Serve as the primary, high-touch point of contact for all incoming new business inquiries, ensuring every initial interaction reflects SweetRush’s distinctive culture, commitment to quality, and spirit of genuine partnership. - Draft constructive, professional, and deeply customer-centric email responses designed to make prospects feel heard, valued, and excited to move further down the funnel. - Maintain velocity & nurturing momentum through engagement of "warm" prospects with confident, competent communication regarding baseline pricing and high-level value propositions where necessary. - Ensure Sales Executive has all necessary context and deliverables to advance the conversation, while managing interim communication so the prospect remains engaged and warm during the transition. - Strategic Research - Conduct strategic opportunity research & profiling by analyzing incoming leads. - Independently research a prospect’s organizational structure, business priorities, L&D challenges, and decision-making dynamics to gauge the potential scale and priority of the opportunity. - Synthesize and brief the Sales Team by translating research findings into high-level, actionable summaries for Sales Executives. - Be the expert - Develop working knowledge of SweetRush's capabilities — eLearning development, instructional design, talent solutions, and emerging modalities — so you can advise clients accurately and enthusiastically. - Develop brochure pricing expertise. Act as the internal authority on standard pricing structures, rate sheets, and baseline cost models. - Stay current on L&D industry trends and bring relevant insights to client conversations. - Enablement - Manage & optimize prospecting content. - Partner with Solution Design, Marketing, and Sales Operations to ensure front-of-house assets are strategically aligned, operationally smooth, and perfectly teed up for the sales pipeline. - Own and organize the repository of front-of-house materials, ensuring early-stage collateral, case studies, and capability decks are current, high-quality, and readily accessible. - Proactively identify gaps in early-pipeline content and facilitate projects with Solution Design and Sales Ops to create or update enablement tools. - Coordination - Act as the internal prospect champion. - Translate initial prospect needs, pain points, and cultural fit clearly to internal growth teams. - Coordinate seamlessly across internal stakeholders—including C-Suite leaders, Sales Executives, Account Managers, Talent Solutions, and Marketing. - Keep initial outreach and early pipeline milestones strictly on track. - Facilitate the feedback loop by partnering with Leadership, Solution Architecture, Marketing, and Account Management. Qualifications - 4–6 years of experience in sales operations, sales enablement, business development, or high-touch inbound lead management—ideally within a professional services, consulting, or L&D/HR tech environment. - Experience managing and maintaining early-stage sales collateral, pricing sheets, or enablement tools. - Demonstrated ability to manage multiple client relationships simultaneously without dropping balls. - A detective mindset with genuine curiosity and skill for corporate research. - Exceptional Executive Synthesis with strong written and verbal communication skills. - Radical accountability; you follow up, you follow through, and you don't wait for someone else to move things forward. - Comfort with ambiguity and autonomy. Bonus Skills - Familiarity with the L&D space is a plus; passion for learning and human performance is a must. Call to Action Submit Your Resume! Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume. We are excited to hear from you! Please note: We're all about remote work and have collaborators based all around the world; however, SweetRush is a US-based company, and English is our primary language. If you'd like to be considered for this opportunity, please submit your resume in English.