LCI - Lawinger Consulting, Inc.

• Provide technical support for incidents and requests reported by users • Provide timely and consistent IT phone-based user support • Maintain high-quality end-user experience • Meet real-time service objectives (RSOs) • Ensure proper documentation and escalation of incidents and requests • Respond to incidents and service requests within defined RSOs • Document troubleshooting steps and resolutions • Escalate issues appropriately • Maintain knowledge base accuracy • Follow security and identity verification procedures • Provide knowledge transfer

• Design and maintain various databases, including stored procedures, indexing, and data models. • Develop and optimize ETL pipelines and workflows using SSIS, Python, PySpark, and SQL Server. • Execute large-scale data migrations, including cleansing, validation, and transformation across enterprise systems. • Develop and optimize SQL scripts and stored procedures to support data conversion, validation, and ongoing processing needs. • Build data ingestion and transformation workflows across raw, staging, curated, and analytics layers. • Build and maintain various reporting solutions using SSRS and PowerBI. • Design and implement logical and physical data models (ERDs) for various applications. • Develop stored procedures, views, SQL scripts, and other database components supporting transactional and reporting systems. • Provide production support, including troubleshooting performance issues and on-call support when needed. • Collaborate with cross-functional teams and participate in Agile ceremonies, development activities, code reviews, and release cycles. • Provide knowledge transfer.

• Design IAM solutions for Salesforce and SAP S/4HANA. • Architect and implement SSO, MFA, and federation using SAML, OAuth, and OpenID Connect. • Develop and maintain RBAC models and identity lifecycle processes. • Integrate enterprise Identity Providers (e.g., Entra ID, Okta, Ping) with business applications. • Partner with security, application, and business teams to ensure compliance with access and governance standards. • Provide technical guidance, documentation, and support for IAM initiatives.

• Experience in IT project management roles • Experience in IT application support roles • Experience supporting applications in Microsoft Azure and/or administering environments in Microsoft Azure • Experience in data storage optimization • Experience in database analysis • Experience in Azure modernization support • Azure administrator certification • Experience supporting and troubleshooting Microsoft SQL databases • Experience with ShareFile • Experience with Tableau • Experience with Drupal • Experience with Acquia • Experience with OnContact • Experience delivering solutions on Microsoft Azure • Experience implementing Azure networking, computing, and security best practices • Experience implementing Azure Data Lake Storage (ADLS Gen2) and Delta Lake • Experience managing Azure SQL, storage accounts, Data Lake, and Azure migration tooling • Experience using Azure Key Vault, Azure Monitor, and Log Analytics in enterprise environments • Experience implementing and supporting Azure Databricks (clusters, workflows, notebooks, jobs) • Experience delivering Databricks-based data engineering solutions at enterprise scale • Experience implementing PySpark and Spark SQL pipelines • Experience in large-scale data architecture and data storage analysis • Experience delivering document‑extraction solutions using Azure Document Intelligence • Experience building and/or integrating PDF ingestion pipelines using PyPDF2, pdfplumber, PDF.js, or equivalent tools • Experience implementing OCR processing of scanned PDFs • Experience in large‑scale PDF text pre‑processing, chunking, and transformation for LLM retrieval • Experience converting unstructured document content into embeddings for downstream LLM use • Experience deploying vector search solutions using Azure AI Search • Experience implementing and managing vector databases such as Pinecone, Weaviate, or Chroma • Experience designing, building, and maintaining enterprise chatbots that use PDF documents as primary content sources • Experience deploying chatbots using LLMs (Azure OpenAI, OpenAI, Hugging Face, or similar platforms) • Experience implementing Retrieval‑Augmented Generation (RAG) • Experience designing conversational flows and performing prompt optimization at scale • Experience developing APIs or back‑end integrations connecting LLMs with vector stores and document repositories • Experience using frameworks such as LangChain, Semantic Kernel, or equivalent enterprise tooling • Experience monitoring, validating, and optimizing chatbot response quality • Experience supporting Microsoft SQL Server • Experience supporting enterprise platforms such as ShareFile, Tableau, Drupal, Acquia, and OnContact • Experience leading requirements gathering across technical and non-technical stakeholder groups • Experience working within complex, multi‑division organizations with diverse levels of data maturity • Experience delivering technical documentation and/or providing technical communication

• Architect scalable and secure onboarding solutions for enterprise applications using SailPoint ISC. • Define integration patterns and connector strategies (e.g., direct connectors, RESTful APIs, JDBC, file feeds). • Lead the development of role-based access control (RBAC) frameworks and entitlement models. • Oversee end-to-end onboarding lifecycle: planning, development, integration, testing, and production deployment. • Configure and customize SailPoint workflows, access profiles, identity attributes, and lifecycle events. • Ensure compliance with audit and security requirements including SOC 2, GDPR, and HIPAA. • Collaborate with business units, application teams, and security leadership to gather requirements and align onboarding efforts. • Provide technical leadership and mentorship to junior engineers and support teams. • Maintain detailed documentation of architecture, integration steps, and configuration decisions. • Generate reports and dashboards to monitor onboarding progress and access certification campaigns.