• Oversee and manage Trillium’s provider appeals processes. • Supervise provider appeals staff and evaluate the effectiveness/efficiency of the department through regularly scheduled individual staff supervision and staff meetings. • Interface with vendors and internal business units to ensure compliance and good communication across the department. • Research, read and interpret controlling authority (coverage policies and service definitions, State and federal statutes and regulations, applicable contracts, agency policies & procedures, etc.). • Oversee accurate and complete files for each appeal with all documents used in decision making. • Prepare files for audits and reviews, including, but not limited to, external quality reviews and accreditation reviews. • Support staff in drafting appeal resolution letters in accordance with practices established by the Legal Department and ensure all appeals are processed and completed timely within accordance with legal and contractual and accreditation standards. • Prepare reports for internal and external stakeholders.

• Develop and execute social media content strategies aligned with business goals • Build communication funnels through social media to support brand awareness, engagement, and user acquisition • Create and maintain content plans and publishing calendars • Launch and manage special campaigns, activations, contests, and product-related initiatives • Source, brief, review, and coordinate UGC creators • Prepare clear briefs and tasks for designers, production teams, and creators • Independently handle video editing for short-form content (TikTok, Reels, Shorts) • Create simple static visual materials when needed • Collaborate with paid media teams to align organic and paid social activities • Analyze content performance and identify opportunities for growth and optimization • Monitor trends, platform updates, competitor activity, and emerging content opportunities

• EDF Renewables is seeking a motivated and detail-oriented individual to join our Project Management team as a Projects Controls Manager. • The Project Controls Manager is responsible for performing essential Project Control responsibilities and associated reporting on projects assigned. • Responsibilities include collection and analysis of project data related to cost, schedule, contract commitments, prepare and maintain project reports, ensuring accuracy and consistency in data presentation, maintain project documentation, and project plans. • Support the identification and assessment of project risks and assist in developing risk mitigation strategies pertaining to Project Controls scope. • The Project Controls Manager operates in close collaboration with Project managers and team members to gather critical relevant information and provide regular updates on project status.

• Provide exceptional internal and external Customer Support in a phone support role • Assist insureds, their representatives, and healthcare providers by supporting the processing of highly individualized claim inquiries • Professionally and appropriately respond and/or forward inquiries by reviewing the established standards and guidelines • Ensure smooth transition of claim while monitoring aging of assigned tasks meeting turnaround time standards • Identify and respond to needs of inbound and outbound callers utilizing active listening skills; professionally and appropriately • Prepare claims for Claim Manager review and adjudication • Process and document the daily administrative activities associated with claim notifications including pending, open, and closed claims, utilizing multiple tabs/screens working within a centralized work que • Responsible for input of accurate and detailed data and notes consistently meeting established standards • May perform additional duties and/or assist with special projects as required • File management and organization • Maintain electronic file management and organization of incoming and outgoing mail including imaging, indexing, classification of documents, file management, etc. • Critically review all documentation for completeness, credibility, consistency, and order • Ability to recognize possible process deficiencies and suggest viable solutions • Meet or exceed all established minimum expectations/metrics and goals for the position • Meet or exceed standards for productivity and quality as established for the role • Appropriately process all confidential information abiding by HIPAA privacy laws • Ensure smooth transition of inquiry to appropriate department if/when necessary