Role Description We're looking for a Revenue Operations Analyst to join our team. Remote Role What you'll do: - Maintain and QA Revenue Operations self-serve tables in Snowflake to ensure accurate, timely, and reliable data for business users. - Monitor recurring data refreshes and reporting dependencies across Snowflake and Looker; investigate inconsistencies and partner with IT/Data teams to resolve source or transformation issues. - Review Looker dashboards for broken tiles, outdated logic, refresh failures, and data discrepancies; coordinate fixes and ongoing maintenance. - Maintain operational reports and dashboards that support SFDC data quality, case queue management, exception reporting, and sales visibility. - Manage the Salesforce case queue, including intake, prioritization, resolution, and escalation of Revenue Operations requests. - Support SFDC case work such as account updates, owner/reassignment changes, merge requests, NCOs, report/dashboard requests, and general help requests. - Own SFDC/NetSuite exception reporting, sync reconciliation, and recurring data hygiene workflows; identify, investigate, and resolve incomplete, inaccurate, or unsynced records, including CMs and invoices not syncing to SFDC. - Execute approved Salesforce bulk updates with appropriate QA, field mapping, approval documentation, and post-load validation. - Support recurring operational processes such as quarter-end cleanup, pipeline/account/opportunity hygiene, SFDC opportunity cleanup for compensation or exception issues, case queue cleanup, and other RevOps maintenance activities. - Document standard operating procedures and recommend process improvements, automation, or reporting enhancements that reduce manual work and increase accuracy. - Support specialized operational workflows such as contract controlling and partner deal registration tracking/reporting, as assigned. - Perform other duties and projects as assigned. Qualifications - 2+ years of experience in Revenue Operations, Sales Operations, CRM Operations, Business Operations, or a similar analyst role, preferably in B2B SaaS/software. - Hands-on Salesforce experience, including reports, dashboards, record updates, data cleanup, and operational request support. - Working knowledge of SQL and experience validating or troubleshooting data in Snowflake or another data warehouse. - Experience with BI/reporting tools such as Looker, Tableau, Power BI, or similar; Looker maintenance experience preferred. - Experience executing Salesforce bulk updates using Workbench or similar tools preferred. - Strong Excel skills for data cleanup, validation, pivots, lookups, and QA. - Strong attention to detail, problem-solving skills, and ability to manage recurring and ad hoc requests. - Clear communicator who can work effectively with technical and non-technical stakeholders and maintain high data quality standards. Benefits - An award-winning EUC portfolio, including Parallels RAS, helping customers leverage Windows, Mac, Chrome OS, iOS, Android, and the cloud — whatever works for their business. - Millions of users and decades of innovation under our belts. - A fully remote workplace. No pressure to come into an office. - A team growing fast, full of smart, motivated, genuinely fun people ready to welcome you in. Company Description Parallels is a top VDI/EUC product helping businesses since 1999. Whether it's desktop or cloud, on-prem or hybrid, Parallels delivers speed, security, and affordability for the modern work environment. It is our policy and practice to offer equal employment opportunities to all qualified applicants and employees without regard to race, color, age, religion, national origin, sex, political affiliation, sexual orientation, marital status, disability, veteran status, genetics, or any other protected characteristic. Parallels is committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodations required. Appropriate accommodation will be provided upon request as required by law.

• Design and own the full GTM tech stack: Salesforce, Gong, DealHub, Outreach, ChiliPiper/Qualified, and the automation layer connecting them • Build and maintain integrations, data flows, and workflow automations that reduce manual work and eliminate gaps between systems • Evaluate, pilot, and operationalize new tools including AI-native products as the stack evolves • Own routing logic, lead-to-account matching, SLA enforcement, and inbound orchestration across ChiliPiper and/or Qualified • Build LLM-assisted workflows that augment rep capacity including automated call summaries, deal scoring, enrichment pipelines, and follow-up drafts • Apply prompt engineering to build repeatable AI workflows that sales, ops, and CS teams can actually use • Stay current on AI tooling (Gong AI, Salesforce Einstein, etc.) and evaluate what belongs in the stack • Build scalable approval workflows and deal playbooks in DealHub that balance speed with risk management • Own and maintain the pricing model, discount schedules, and packaging tiers with governance to ensure consistency across the team • Analyze win/loss data and competitive dynamics to inform pricing strategy alongside leadership • Own the integrity of Salesforce including data standards, hygiene, object model, and governance • Build reports and dashboards that surface pipeline health, deal velocity, and revenue trends • Partner with leadership to close gaps in the data model and improve attribution visibility • Automate manual data workflows to reduce errors and free up rep capacity

• Build and lead the river cruise revenue management function, establishing best-practice processes, governance, and tools. • Develop and deploy comprehensive pricing, yield, and inventory strategies for all sailings, cabins, itineraries, markets, and distribution channels. • Partner with Deployment Planning to align pricing strategies with capacity planning and fleet deployment. • Own fare-setting, cabin category pricing, promotional strategy, discounting guardrails, and override governance. • Manage daily and strategic inventory decisions, including cabin optimization, holds, group allotments, and over/under-allocation across channels. • Ensure accurate and timely setup of products, pricing, promotions, and offers across all systems. • Build accurate and dynamic demand forecasts by sailing, itinerary, region, and channel. • Analyse market trends, competitive pricing, pace, and historical performance to make informed revenue decisions. • Create and maintain dashboards to track load factor, revenue per guest, yield, pace, and promotional effectiveness. • Partner with Sales and D2C Marketing to ensure pricing and offers align with channel strategy and revenue goals and the overall Trafalgar revenue plan. • Collaborate closely with the Touring Yield & Revenue Team to maximize cross-selling opportunities • Work with Product, Operations, and Uniworld to ensure the commercial plan reflects guest value, cost structures, and operational considerations. • Collaborate with Finance on budgeting, forecasting, and performance reporting. • Support in developing the onboard revenue strategy, including excursions, drinks packages, experiences, retail, and future concessions.

• Build models, dashboards, CRM logic, pricing workflows, reporting cadences, and executive-ready insights yourself. • Partner closely with Sales, Demand Generation, Customer Success, Product Marketing, Product, Fleet, Finance, Legal, and Japan HQ to make the revenue engine more measurable, predictable, and scalable. • Help evolve SBRA's operating view of revenue across hardware, software/cloud, services, subscriptions, renewals, upgrades, churn, and expansion. • Build practical definitions for recurring versus transactional revenue, install-base value, customer lifetime value, renewal value, and revenue quality. • Build the framework for managing customers across robotics asset lifecycles. • Model renewal moments, upgrade paths, service extensions, replacement opportunities, churn risk, and customer value by cohort, segment, vertical, product, and route to market. • Own and evolve the pricing operating model across robot sales, software/cloud, service contracts, deployment services, repair and customer care services, consumables, and future service offerings. • Maintain the price book, evaluate margin and cost-to-serve, support discount governance, and create feedback loops from deal outcomes, renewals, churn, and service-cost data. • Own the weekly revenue forecast and build leading-indicator views of pipeline creation, coverage, stage progression, deal velocity, conversion, slippage, close-date movement, source quality, and forecast risk. • Create the system that surfaces revenue gaps early enough for leadership to act. • Develop SBRA-specific GTM intelligence across verticals, channels, buyer types, partner types, entry points, deal structures, and customer expansion paths. • Identify what predicts win rate, sales cycle, expansion, renewal, churn, margin, and revenue quality. • Own HubSpot architecture and GTM data discipline, including fields, workflows, pipelines, integrations, permissions, lifecycle stages, routing, reporting dependencies, naming conventions, and data-quality standards. • Ensure CRM data reflects how the business sells, serves, renews, upgrades, and expands. • Own pricing approvals, quote validation, deal-structure review, discount thresholds, exception workflows, approval documentation, and quote-to-contract operational flow. • Partner with Finance, Legal, Fleet, Product, Sales, and CS to keep deals moving while protecting margin and operational feasibility. • Own recurring commercial reporting for the SBRA Executive team and Japan HQ. Deliver clear reporting on forecast movement, pipeline health, bookings, revenue mix, pricing, margin, renewal risk, and strategic business drivers. • Progressively automate manual reporting and establish one trusted operating view of the business.