• Support customers in disconnected environments while serving as a subject matter expert for Dell Technologies data center infrastructure products and solutions. • Work with Federal customers and partners as they implement AI solutions in secure spaces. • Learn and maintain a deep technical acumen and understanding of the Dell Technologies portfolio to include storage, compute, networking, applications, cybersecurity, converged and hyper-converged systems, and edge-core-cloud synergies. • Develop internal relationships within Dell and earn trust amongst the account executives, program/project managers, executive leadership team members, infrastructure delivery teams, and security offices • Develop external relationships and earn trust with customers and partners through a demonstration of the highest caliber of professional, technical, and mission competence • Assist customer and sales team with design, definition, and implementation of complex system requirements

• Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs • Facilitate visibility into company’s product roadmap to help educate and engage customers • Assist with over-the-shoulder configuration help on features and flows • Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance • Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer • Provide customers with ad-hoc training to help build the skills in the 'most needed' areas • Engage in the escalation and priority of support tickets created by clients in the program as needed • Provide product demonstrations of Ping technologies • Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved • Provide feedback to Product Management for future products or enhancements based on trends and requirements • Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products • Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty

• Own and grow a portfolio of MSP clients end-to-end — renewals, upgrades, standardization, seat management, QBRs, and account health. • This is not a coordinator role. • This is revenue protection, expansion, and client leadership. • You win when clients renew early, expand often, and trust you as their strategic partner.

AMPECO is one of the most innovative companies in electric vehicle charging infrastructure—an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) transform our transport and mobility sectors, AMPECO is at the forefront of a revolution, and we’re just getting started. The AMPECO EV Charging Platform is a business-critical SaaS platform companies use to manage their electric vehicle charging infrastructure, processes, and energy use. It’s already used by companies worldwide – from North and South America to Europe, Africa, Asia, and Australia. Our brilliant and experienced team is dedicated to our mission—accelerating the world’s transformation to clean technologies in the mobility and energy sector. This is challenging work, but we’re not ones to lack ambition. We’re fast-paced, innovative, and collaborative. We pursue excellence in everything and have much fun along the way. This is why we’re looking for people like you to help change the world at AMPECO. Come and join us! About the Role As a Technical Account Manager, you’ll play a technical role on our customer-facing team. You’ll work closely with the sales and product teams to support new business opportunities, demo the platform to prospects, manage proof-of-concept (PoC) deployments, and serve as a frontline technical resource for customers post-sales. You will be instrumental in building trust with prospects and clients by translating complex technical requirements into clear, actionable solutions. The role will require limited business travel. Key Responsibilities Presales Engineering: Partner with business development to support discovery calls, solution scoping, and platform demos. Act as the technical subject matter expert during the sales cycle. Tailor presentations and demonstrations to customer-specific use cases (e.g., fleet charging, public charging networks, energy management). Assist with RFP/RFI responses and technical documentation. Design and lead PoC and pilot implementations. Technical Advisory Services: Serve as the first line of technical advisory for select enterprise customers, resolving or triaging issues. Collaborate with product and engineering teams to troubleshoot complex issues and provide feedback loops from customer interactions. Maintain documentation and onboarding materials for both technical and non-technical users. Monitor and manage customer requests. Identify recurring issues and propose long-term product or process solutions. Cross-Functional Collaboration: Interface with engineering, product, and operations to ensure customer requirements are understood and addressed. Inform product roadmap decisions based on customer feedback and market demand. Help improve internal knowledge bases, playbooks, and technical enablement materials. Must-have 3–5+ years in a presales engineering, technical account management, or customer-facing technical role, preferably in EV technology. Background in EV infrastructure, energy tech, IoT, or mobility software. Strong understanding of APIs, cloud platforms (AWS/GCP), and integration concepts. Excellent verbal and written communication skills with the ability to explain complex topics to both technical and non-technical stakeholders. Familiarity with EV charging protocols (e.g., OCPP, OCPI), energy systems, or fleet management. Experience working with CRMs, ticketing systems, and knowledge bases. Nice-to-Have Experience in scripting (e.g., Python, Shell), SQL, or data analysis tools for troubleshooting or reporting. Experience supporting enterprise-level deployments or integrations. What We Offer Competitive salary and performance-based incentives Health, dental, and vision benefits Flexible work environment Opportunity to grow with a mission-driven startup in a high-impact industry Direct involvement in shaping the customer experience and product roadmap Our team at AMPECO is deeply committed to our mission and we're looking for like-minded individuals eager to give, learn and grow with us. If you're passionate about innovative technology and want to make a real impact in the e-mobility sector, we want to hear from you. Join AMPECO in building the future of EV charging! Our interview process is entirely remote. Only shortlisted candidates will be contacted.