Role Description The Benefits Administrator is responsible for the day-to-day administration and operational ownership of the employee benefits programs. This role serves as the primary point of contact for benefits vendors and the organization’s broker, ensuring benefits are delivered accurately, efficiently, and in compliance with regulatory requirements. This role combines employee support, case management, vendor coordination, and systems troubleshooting to ensure a seamless benefits experience. This position plays a critical role in supporting employee experience by ensuring timely issue resolution, clear communication, and strong operational execution across all benefits processes. The ideal candidate brings experience supporting a multi-state and rapidly growing organization, with a strong understanding of varying state-specific benefits regulations, leave requirements, and compliance obligations. Qualifications - High school diploma or equivalent - 3–5 years of experience in benefits administration - Experience supporting benefits administration in a multi-state and/or rapidly growing organization - Strong knowledge of federal and state benefits regulations and compliance requirements, including ACA, COBRA, ERISA, HIPAA, FMLA, and state leave laws - Experience with HRIS Systems and benefits reporting - Strong understanding of benefits administration and compliance processes - High attention to detail with strong follow-through and organization - Experience working with benefits brokers and carriers - Working knowledge of 401(K) plans and employee questions Requirements - Administer employee benefits programs, including health, dental, vision, life, disability, retirement, and ancillary benefits - Manage enrollments, life events, benefits and eligibility changes - Own intake, triage, and routing of all benefits-related inquiries - Ensure accuracy of benefits data, payroll deductions, and carrier feeds; resolve discrepancies - Serve as the primary liaison with benefits broker and carriers - Oversee administration of workers’ compensation claims - Administer and coordinate all employee leave programs - Pull and analyze benefits and payroll reports from HRIS system (Dayforce) - Coordinate stop loss invoicing and documentation tracking - Lead operational planning and execution of open enrollment - Coordinate and support required regulatory filings and reporting - Serve as a trusted advisor and collaborative partner to the People/HR team Benefits - Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity - CHS pays for Basic Life, AD&D, Short and Long-Term Disability - Voluntary Life insurance option for employees and their families - Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) - Flexible Spending Accounts (health care and dependent care) - 401k company match after 6 months (50% of deferrals up to 6% of compensation) - Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays - Company-paid parental leave available to eligible employees - Employee Assistance Program for confidential emotional support and work-life solutions - Auto enrollment in the 401k Plan after 90 days Company Description Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Role Description The Business Line Program Administrator plays a vital part in supporting client program operations by providing analytical insights, training, and oversight to ensure the seamless management of key processes and data. The ideal candidate will excel in tracking and monitoring critical program metrics, developing operational tools, and fostering team collaboration to maintain compliance with client and firm guidelines. Additionally, this position will involve regular interaction with clients, claims professionals, and attorneys to address issues, review performance metrics, and drive continuous improvement. - Review and analyze information from internal and external systems to provide actionable insights and recommendations. - Collaborate closely with program leads to ensure seamless day-to-day business operations and support program success. - Create and maintain a comprehensive knowledge bank to empower team members and streamline business processes. - Identify program gaps and recommend impactful solutions to maintain compliance with client and firm guidelines. - Analyze and report on key performance metrics and case deadlines across a high volume of files, keeping internal and client-facing systems up to date. - Analyze program data and provide stakeholders with updates on a regular basis. - Develop and distribute program documents, reports, and presentations to drive understanding and collaboration. - Serve as a point of contact for the client, claims professionals, and attorneys addressing issues and ensuring smooth workflows and deadlines are met. - Manage compliance with program-related requests and maintain adherence to established protocols. Qualifications - A minimum of 3 years of civil litigation experience in a law firm or with an insurance company is preferred, showcasing your ability to navigate complex legal processes. - A bachelor’s degree or equivalent required. Experience or knowledge in project management or process improvement is a strong advantage. - Exceptional leadership, time management, and organization skills to inspire teams and streamline operations. - Proficiency in document management systems and Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel) is essential. Advanced Excel capabilities, such as working with pivot tables, large data sets, and complex functions, are highly preferred. - Strong written and oral communication skills to engage effectively with diverse stakeholders. - Demonstrated ability to analyze complex situations, identify root causes, propose actionable solutions, and implement improvements with measurable results. - Proven ability to manage multiple priorities, balance competing demands, and consistently meet deadlines in a dynamic environment. - Flexibility to work both independently and collaboratively as part of a team. - Ability to excel in a fast-paced environment while maintaining focus, efficiency, and attention to detail. - A holistic approach to problem-solving, combining big picture thinking with meticulous attention to detail to achieve strategic goals. Requirements - This position can be remote in any state where we have an office. Benefits - Outstanding benefits package, including 401k match and generous PTO plan. - Ample opportunities for professional development and advancement. - Access to corporate discount plans and other benefits.

• Oversee assigned TPA relationships and ensure consistent execution of oversight and control measures • Lead and develop a team of Workers’ Compensation TPA Liaisons, establishing priorities to ensure tasks and performance goals are met • Authorize reserve/settlement requests within authority and prepare requests that exceed authority for internal senior leadership roundtable • Provide technical expertise and oversight through regular file reviews, audits, and authority approvals to ensure TPAs follow best practices and internal standard • Oversee team resolving TPA data feed errors to ensure accurate financial reporting • Build and maintain strong relationships with cross-functional teams, TPAs, vendors, brokers, policyholders, and legal partners • Participate in internal and external meetings, including weekly TPA client meetings and quarterly claim reviews • Serve as an escalation point for issues impacting the customer experience and communicate expectations, procedures, and protocols to TPAs • Evaluate TPA performance through audits; drive remediation plans when performance does not meet key performance metrics and service-level agreements • Report account changes or vendor concerns to ensure service level agreements are met • Performs additional projects and duties as assigned

• Administer Microsoft Power Platform environments, including Power Apps, Power Automate, Dataverse, and related Microsoft services. • Manage environment configuration, security roles, permissions, and governance controls. • Monitor platform health, capacity utilization, licensing, and operational performance. • Establish and maintain platform standards, policies, and best practices. • Support compliance requirements within a government contracting environment. • Manage solution promotion across Development, Test, and Production environments. • Maintain and improve GitLab-based source control and deployment processes. • Coordinate issue resolution across multiple technical teams. • Develop and maintain PowerShell automation scripts. • Identify opportunities to improve operational efficiency through automation.