• Oversee assigned TPA relationships and ensure consistent execution of oversight and control measures • Lead and develop a team of Workers’ Compensation TPA Liaisons, establishing priorities to ensure tasks and performance goals are met • Authorize reserve/settlement requests within authority and prepare requests that exceed authority for internal senior leadership roundtable • Provide technical expertise and oversight through regular file reviews, audits, and authority approvals to ensure TPAs follow best practices and internal standard • Oversee team resolving TPA data feed errors to ensure accurate financial reporting • Build and maintain strong relationships with cross-functional teams, TPAs, vendors, brokers, policyholders, and legal partners • Participate in internal and external meetings, including weekly TPA client meetings and quarterly claim reviews • Serve as an escalation point for issues impacting the customer experience and communicate expectations, procedures, and protocols to TPAs • Evaluate TPA performance through audits; drive remediation plans when performance does not meet key performance metrics and service-level agreements • Report account changes or vendor concerns to ensure service level agreements are met • Performs additional projects and duties as assigned

• Administer Microsoft Power Platform environments, including Power Apps, Power Automate, Dataverse, and related Microsoft services. • Manage environment configuration, security roles, permissions, and governance controls. • Monitor platform health, capacity utilization, licensing, and operational performance. • Establish and maintain platform standards, policies, and best practices. • Support compliance requirements within a government contracting environment. • Manage solution promotion across Development, Test, and Production environments. • Maintain and improve GitLab-based source control and deployment processes. • Coordinate issue resolution across multiple technical teams. • Develop and maintain PowerShell automation scripts. • Identify opportunities to improve operational efficiency through automation.

Role Description Plans, organizes and directs functions and activities related to the acquisition, servicing, utilization, maintenance and repair, and disposal of company equipment assets in an assigned geographical area. - Coordinates and directs vendor and contracted resources in a variable cost structure by sizing the resource pool appropriately to meet fluctuating demand. - Provides assets to meet company vehicle/equipment needs as well as assures safe and reliable assets in support of business objectives. Location This is a Work from Home position within the U.S. Main Responsibilities - Manage operating expense and capital budgets to achieve cost-per-mile, utilization, and fleet sizing targets. Analyze data to identify performance issues and implement corrective actions. - Partner with vehicle- and equipment-using departments to understand operational needs and establish processes that align fleet execution with business objectives. - Communicate and collaborate with Business Unit leadership, operations management, operators, vendors, contractors, and internal support teams to address fleet issues impacting service delivery. Ensure timely issue resolution. - Identify and coordinate the recovery of underutilized fleet assets. Evaluate asset condition and determine appropriate redeployment, retirement, or disposal actions. - Ensure compliance with company policies, preventive maintenance schedules, DOT and ANSI inspection requirements, safety standards, and applicable regulatory requirements. - Coordinate with contracted call-center operations to review and authorize repair and maintenance requests through approved supplier networks. Assess vendor performance and drive continuous improvement. - Monitor fleet asset performance and resolve operational, quality, and safety issues in collaboration with users and suppliers. Manage vendor performance using KPIs, including cost, repair cycle time, and repeat repairs. - Track and manage fleet warranties and recalls to ensure compliance, timely execution, and cost recovery. Qualifications - Demonstrated ability to perform in unstructured environments with limited oversight. - Demonstrated ability to interpret and apply company policies, procedures, regulations, strategies and directions. - Ability to establish and maintain working relationships with varied levels of employees, suppliers, vendors and teammates. Excellent relationship building and interpersonal skills. - Demonstrated ability to prioritize, organize, and accomplish multiple and broad range of tasks with limited timelines, analyzing information and making business decisions. - Demonstrated effectiveness with oral presentations and written communications skills. - Demonstrated ability to accept, embrace and manage ambiguity/change as determined by evolving business conditions. - College Degree or 5 years business experience. - Three years Fleet Management/Industry Experience supervising a medium size Fleet Organization. - Demonstrated experience working with vehicle repairs and maintenance. - Proficiency with Microsoft Office programs. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $67,703 - $90,270 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $71,088 - $94,784 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $74,474 - $99,297 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

• Manage a team of 8 to 15 retirement plan administrators • Motivate, lead, and support team members to provide excellent customer service while meeting internal and regulatory deadline • Interface with other DC Administration Managers on a regular basis to coordinate continuous and holistic process improvement • Clearly document processes and update as needed • Assist and support company goals and objectives • Resolve and provide solutions for internal questions and issues that arise within team • Communicate with clients, financial advisors, CPAs, and other professionals on escalated service or compliance related items regarding your team • Develop alternatives that will improve efficiency, make recommendations for changes, and assist in implementing changes to the DC administration team • Train and mentor staff members. Be a subject matter expert in compliance testing and industry knowledge • Monitor team productivity and deadlines • Assist team with FTW and Pension Pro software related questions surrounding plan administration • Point of contact for a small block of key client relationships on the team • Review and consult on plan sponsor requests and administration • Lead special projects and initiatives as needed • Perform annual performance reviews and set personal goals for team members to achieve