Program Manager
Location
Guatemala
Posted
4 days ago
Salary
0
Seniority
Lead
Job Description
Program Manager
TELUS Digital
• Ensure the transformation roadmap is actively executed — not just planned — by driving accountability across all workstreams • Translate the program vision and priorities into clear, actionable plans for PM cells and specialist teams • Monitor initiative progress at the program level, identifying workstreams that are ahead, behind, or at risk • Remove blockers, resolve cross-team dependencies, and escalate issues that could derail delivery • Directly manage two cells of Project Managers, providing clear direction, prioritization support, and performance oversight • Establish and maintain the program's operating cadence — status meetings, review checkpoints, and decision forums • Own the program-level reporting to senior leadership — providing accurate, timely, and actionable updates on initiative status and outcomes • Ensure every initiative has defined, measurable success criteria established before execution begins • Maintain a program-level risk register and ensure issues are being actively worked, not just logged
Job Requirements
- 7+ years of experience in program or project management
- Experience in training operations, learning & development, or a related operational environment strongly preferred
- Proven ability to manage cross-functional teams and hold people accountable to results
- Strong operational mindset — energized by execution, follow-through, and getting things done
- Confident communicator capable of presenting clearly to senior leadership and clients
- Experience building or managing governance frameworks, operational cadences, and reporting structures
- PMP, PgMP, or equivalent certification preferred
- Strong analytical thinking — comfortable working with KPIs, dashboards, and performance data
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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