• Coordinate/manage the implementation efforts by ensuring organizational execution against the defined workplan • Identify and initiate joint company and client teams to complete pre-sales and/or implementation opportunity analysis, establish medical policy, integrate applications, establish invoicing, test configuration and interface, train end users and communicate to internal and external audiences • Establish internal IT team to ensure coordination of all our delivery activities through weekly meetings • Establish project plan based on scope of services • Ensure company and client buy-in to project plan and milestones • Ensure work of each company and client committees progress as scheduled against the plan • Serve as a key collaboration catalyst, coordinating and documenting strategic meetings across medical policy, technology, communication, finance, and testing domains to ensure seamless cross-functional alignment • Ensure follow-through against commitments made by company and client resources • Identify, track and ensure closure of all implementations related issues across all aspects of delivery • Report status against key milestones (progress against plans, upcoming activities and issues) on a weekly basis • Deliver projects in conjunction with the client, balancing scope, schedule, resources and quality • Fulfill delivery responsibilities as outlined in the Implementations Responsibility Matrix • Establish outstanding professional relationships within each of the client departments participating in the pre-sales implementation support activities (as needed); implementation; and post go live warranty period

• Provide day-to-day leadership, operational oversight, and strategic direction for Clinical Data Management teams delivering end-to-end data management services across global programs and studies. • Ensure high-quality, timely, and cost-effective delivery of clinical data management services that meet customer expectations, contractual commitments, and organizational objectives. • Drive operational excellence through effective planning, resource management, risk management, financial oversight, and performance monitoring. • Establish, monitor, and report on key operational metrics related to quality, productivity, utilization, customer satisfaction, delivery predictability, revenue, and margin performance. • Proactively identify, escalate, and resolve operational, quality, and delivery risks that may impact customer outcomes or business performance. • Build, develop, mentor, and retain high-performing Clinical Data Management professionals through effective coaching, performance management, and career development. • Foster a culture of accountability, collaboration, innovation, continuous improvement, and customer focus across the Clinical Data Management organization. • Lead workforce planning, resource forecasting, succession planning, and organizational capability development to support current and future business needs. • Ensure Clinical Data Management activities are conducted in compliance with SOPs, ICH/GCP guidelines, regulatory requirements, and applicable quality standards while maintaining inspection readiness. • Partner with customers, internal stakeholders, and cross-functional teams to ensure successful execution of programs and delivery of exceptional customer outcomes. • Develop and maintain strong customer relationships through consultative partnership, delivery excellence, transparency, and responsiveness. • Serve as a senior escalation point for customer concerns and ensure timely resolution of issues impacting delivery, quality, or customer satisfaction. • Lead the modernization of Clinical Data Management operations through the adoption and operationalization of AI/ML-enabled data review, advanced analytics, automation, and Risk-Based Quality/Data Management (RBQM/RBDM) methodologies. • Lead initiatives that modernize clinical data review processes and transition teams from traditional review approaches to scalable, intelligent, and human-in-the-loop workflows. • Partner with Clinical Data Management leadership, Product, Technology, and other stakeholders to execute strategies that evolve data management capabilities and operating models. • Champion adoption of the elluminate platform and related technologies, ensuring capabilities are effectively embedded into operational workflows and deliver measurable value to customers and the organization. • Identify opportunities to improve efficiency, scalability, data quality, and speed of insight through innovative technologies, process improvements, and data-driven approaches. • Serve as a Clinical Data Management subject matter expert, contributing to strategic initiatives, customer engagements, innovation efforts, and the advancement of modern data management practices. • Support business development activities through proposal support, customer presentations, strategic consulting, and participation in sponsor engagements. • Provide regular updates to Clinical Data Management leadership regarding operational performance, organizational health, risks, opportunities, and key transformation initiatives.

• Oversee social commerce services, ensuring excellence in affiliate programs, shoppable content on TikTok Shop and other social platform-based storefront strategies • Conduct monthly performance reviews on quality, conversion trends, and strategic alignment, sharing insights with division leads and the Director of R&D. • Join one monthly performance review with a division lead, assessing shop performance, affiliate conversion trends, and strategic alignment across commerce-driven initiatives. • Lead one monthly operational review with R&D leadership, summarizing division performance trends, key takeaways, and opportunities to enhance social commerce offerings. • Ensure best practices for affiliate-driven content, social storefront management, and conversion optimization are consistently applied across teams. • Own specific recruitment and bench-building efforts by identifying skill gaps, assessing hiring needs, and ensuring a strong pipeline of Commerce and creator talent to scale offerings effectively. • Lead the development and rollout of scalable social commerce strategies, ensuring profitability and alignment with client needs; rolling these offerings into the division structure as adoption targets are met • Drive cross-channel shop adoption, expanding offerings across affiliate networks, social marketplaces, and emerging commerce-enabled platforms. • Work closely with the Director of R&D, Social, to test, refine, and optimize new social commerce programs, storefront strategies, and revenue-generating affiliate partnerships before launch. • Support new business efforts by contributing to pitches, revenue forecasting, and pricing strategy for net-new commerce service offerings. • Maintain best practice playbooks for social commerce growth tactics, affiliate optimization, and emerging shop strategies, ensuring teams stay ahead of industry trends. • Use AI or automation to drive efficiency or improve outputs • Act as the primary point of contact for commerce-driven platforms, including TTS, Euka, affiliate networks, and other social shopping integrations (Meta, Pinterest, YouTube Shopping, etc.). • Manage platform partnerships and revenue-driving initiatives, ensuring teams leverage shop optimization tools, performance tracking, and emerging monetization features effectively. • Own communication and knowledge-sharing regarding commerce platform updates, ensuring all divisions stay informed and adapt strategies accordingly. • Keep the organization at the forefront of social commerce advancements, integrating data-driven retail strategies and emerging revenue streams into service offerings. • Manage one to two key commerce-driven accounts, applying real-time insights to refine service offerings and execution strategies. • Use firsthand experience to optimize affiliate partnerships, shoppable content strategies, and storefront conversion tactics. • Share key learnings with the Director of R&D, influencing service development and continuous improvement. • Host a monthly Commerce Trends All-Hands, bringing together division service leads to discuss commerce strategy, performance trends, and emerging platform updates. • Meet monthly with division service leads to align on commerce strategy, performance trends, and emerging platform updates. • Partner closely with the Director of R&D to shape new commerce service offerings, ensure scalability, and track business impact. • Support go-to-market efforts, ensuring commerce services are structured for profitability, adoption, and long-term growth. • Employ AI technologies to enhance and optimize business processes • Utilize and leverage Power Digital's Nova ecosystem as it relates to your department • Other applicable or related duties as assigned.

• Oversee social commerce services, ensuring excellence in affiliate programs, shoppable content on TikTok Shop and other social platform-based storefront strategies • Conduct monthly performance reviews on quality, conversion trends, and strategic alignment, sharing insights with division leads and the Director of R&D. • Join one monthly performance review with a division lead, assessing shop performance, affiliate conversion trends, and strategic alignment across commerce-driven initiatives. • Lead one monthly operational review with R&D leadership, summarizing division performance trends, key takeaways, and opportunities to enhance social commerce offerings. • Ensure best practices for affiliate-driven content, social storefront management, and conversion optimization are consistently applied across teams. • Own specific recruitment and bench-building efforts by identifying skill gaps, assessing hiring needs, and ensuring a strong pipeline of Commerce and creator talent to scale offerings effectively. • Lead the development and rollout of scalable social commerce strategies, ensuring profitability and alignment with client needs; rolling these offerings into the division structure as adoption targets are met • Drive cross-channel shop adoption, expanding offerings across affiliate networks, social marketplaces, and emerging commerce-enabled platforms. • Work closely with the Director of R&D, Social, to test, refine, and optimize new social commerce programs, storefront strategies, and revenue-generating affiliate partnerships before launch. • Support new business efforts by contributing to pitches, revenue forecasting, and pricing strategy for net-new commerce service offerings. • Maintain best practice playbooks for social commerce growth tactics, affiliate optimization, and emerging shop strategies, ensuring teams stay ahead of industry trends. • Use AI or automation to drive efficiency or improve outputs • Act as the primary point of contact for commerce-driven platforms, including TTS, Euka, affiliate networks, and other social shopping integrations (Meta, Pinterest, YouTube Shopping, etc.). • Manage platform partnerships and revenue-driving initiatives, ensuring teams leverage shop optimization tools, performance tracking, and emerging monetization features effectively. • Own communication and knowledge-sharing regarding commerce platform updates, ensuring all divisions stay informed and adapt strategies accordingly. • Keep the organization at the forefront of social commerce advancements, integrating data-driven retail strategies and emerging revenue streams into service offerings. • Manage one to two key commerce-driven accounts, applying real-time insights to refine service offerings and execution strategies. • Use firsthand experience to optimize affiliate partnerships, shoppable content strategies, and storefront conversion tactics. • Share key learnings with the Director of R&D, influencing service development and continuous improvement. • Host a monthly Commerce Trends All-Hands, bringing together division service leads to discuss commerce strategy, performance trends, and emerging platform updates. • Meet monthly with division service leads to align on commerce strategy, performance trends, and emerging platform updates. • Partner closely with the Director of R&D to shape new commerce service offerings, ensure scalability, and track business impact. • Support go-to-market efforts, ensuring commerce services are structured for profitability, adoption, and long-term growth. • Employ AI technologies to enhance and optimize business processes • Utilize and leverage Power Digital's Nova ecosystem as it relates to your department • Other applicable or related duties as assigned.