Role Description We are looking for dependable and service-driven individuals to join our team as Remote Customer Support Representative. In this role, you will play a key part in assisting clients with questions, coordinating important details, and helping ensure a smooth and positive experience throughout the process. Working remotely, you'll support clients by staying organized, communicating clearly, and helping manage scheduling and updates. This position is ideal for someone who enjoys working independently while still being part of a collaborative and supportive team. Training and ongoing guidance are provided, making this a great opportunity for individuals looking to build skills in a remote setting. What You'll Do: - Provide friendly and professional support to clients through email and online platforms - Assist with scheduling, confirmations, and general coordination - Help keep client requests organized and up to date - Share accurate information and updates in a timely manner - Follow up with clients as needed to ensure a smooth experience - Maintain organized records of client interactions and details Qualifications - Strong communication skills with a customer-first mindset - Organized and able to manage multiple tasks efficiently - Self-motivated and comfortable working remotely - Detail-oriented with a focus on accuracy - Reliable and able to follow established processes - Comfortable using basic digital tools and systems Benefits - Fully remote, work-from-home flexibility - Flexible scheduling options to fit your availability - Structured onboarding and guided training - Ongoing team support and resources - Opportunity to grow and take on additional responsibilities over time

Role Description The GoHighLevel (GHL) CRM Expert will play a crucial role in driving sales and business growth by leveraging their deep expertise in the Go HighLevel CRM and marketing automation platform. This position requires a hands-on professional who can configure, develop, and implement GoHighLevel solutions to optimize lead management, enhance client communication, and execute high-impact marketing campaigns. - Develop and implement GoHighLevel strategies tailored to the FinTech services industry. - Configure, manage and optimize GoHighLevel as a CRM tool for lead capture, tracking, and nurturing. - Implement and configure Go High Level solutions to meet business needs. - Oversee project timelines, resources, and budgets to ensure successful delivery of projects. - Ensure customer data security and privacy during the sign-up process for account management. - Manage customer account setups, including defining user roles and establishing appropriate access permissions. - Implement and maintain access controls and permissions based on customer roles. - Collaborate with marketing and sales teams to develop and execute effective strategies using Go High Level software. - Conduct regular meetings with stakeholders to provide project updates and address any issues. - Analyze performance metrics and data to advise on best practices and improvements. - Provide training and support to team members and clients on GoHighLevel software functionalities. - Stay updated with industry trends and advancements related to GoHighLevel software and financial services. - Be willing to utilize your full skills and expertise as required to grow the company to its fullest potential. - Perform other duties as they may arise from time to time and as they may be assigned to the consultant. Qualifications - Proven experience with the GoHigh Level platform and its features. - Strong project management skills with experience leading cross-functional teams. - Hands-on experience managing projects and project teams. - Sales experience would be a bonus. - Excellent analytical and problem-solving abilities. - Effective communication skills, both verbal and written. - Experience in the Fintech, Edutech, financial services industry is preferred. - Ability to work in a fast-paced environment and manage multiple projects simultaneously. - Bachelor's degree in business, finance, or a related field. - Fluent in English; another language like Spanish or Portuguese is a huge plus. Requirements - Flexible Hours: Meet deadlines and attend key meetings at your convenience. - Language Skills: Fluent in English; Spanish or Portuguese is a plus. - Self-Discipline: Comfortable working remotely and independently. - Results-Driven: Proactive, creative problem solver who delivers impact. - Tech-Ready: Personal computer with a camera and stable internet. - Equity-Based Compensation: Willingness to accept shares until our next funding round. - Time commitment: Minimum of 16 hours per week. Benefits - Co-founder-level equity: Earn real ownership in a high-potential startup. - Remote-first culture: Work from anywhere, on your schedule. - Impact-driven mission: Build technology that supports real entrepreneurs around the world. - Agile, collaborative team: Join an international team of doers, thinkers, and builders. - Growth opportunity: Be part of the founding phase and influence core business strategy. Recruitment Process - Interview with TA Partner. - Interview with Department Head & CRM Lead. - Offer (based on final positive feedback). Please send us your English CV stating the role you apply. Only shortlisted candidates are selected for the interview. Thank you.

Role Description Are you looking for a role that challenges you and rewards your dedication? At Nexa, we operate as a vital communication hub for a diverse range of companies, serving callers 24/7. We are looking for resilient, compassionate and professional individuals to join our fast-paced, high volume call center team. This is not a sedentary, low activity position. It is a "call after call" environment that requires focus, speed and precision. We are seeking professionals who thrive under pressure and understand that true customer service is not for the faint of heart. At this time, we are only hiring Full Time remote residents in Arizona. Key Responsibilities - Manage inbound calls for various companies. - Switch between different protocols, data entry requirements, and specific scripting for each client. - Deliver an empathetic, polite, and professional demeanor on every call. - Possess excellent grammar and clear, articulate spoken English. - Meet high standards and be accountable for KPIs including: - Schedule adherence - Average wrap time - Consistent quality assurance (QA) scores Technical Requirements - Provide your own equipment that meets the specifications during your new hire period. - Upon successful completion of your new hire period, company issued equipment will be provided. - Windows 11 or higher (Chromebooks, Apple/Mac products, and tablets are not compatible). - A wired (Ethernet) internet connection is required; Wi-Fi connections are strictly prohibited. - A professional grade wired headset with microphone. - A minimum screen resolution of 1600x900 is required; two monitors are highly preferred. - Must be able to type at least 30 WPM. Schedule and Availability - 10 hour shifts (4 days on, 3 days off). - Must be available to work one weekend day per week. - Holiday work is required. Benefits - $16 per hour. - Medical, Dental and Vision Insurance. - 401k retirement plan with company matching. - ESOP (Employee Stock Ownership Plan). - Paid time off benefits. Are you the right fit? If you are detail oriented, comfortable with technology and pride yourself on your ability to deliver high quality service under pressure, we want to hear from you! Nexa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Description As a Senior Customer Service Representative, you will serve as a frontline escalation point and experienced team resource within the CAI Call Center providing support via phone, chat, and email. This role is responsible for delivering high-quality, empathetic support across all contact channels while mentoring junior staff and driving first-contact resolution. The Sr. CSR operates with a heightened sense of ownership, accountability, and professionalism in a public-sector education environment serving students, families, and district staff. This position will be full time and remote. What You’ll Do - Serve as the first point of escalation for complex, sensitive, or high-priority caller inquiries, ensuring timely and accurate resolution across all supported channels. - Handle inbound and outbound contacts via phone, live chat, and email with consistent professionalism, empathy, and urgency. - Accurately document caller interactions, inquiries, and resolutions in the CRM or case management platform in accordance with CAI standards. - Mentor and support junior CSRs through real-time coaching, knowledge sharing, and floor support. - Identify recurring caller trends and surface insights to the Call Center Manager for process improvement and FAQ development. - Maintain current knowledge of programs, policies, enrollment processes, and community resources to provide accurate and consistent guidance. - Adhere to all call handling protocols, verification procedures, and data privacy requirements on every interaction. - Contribute to and maintain knowledge base articles, call scripts, and standard operating procedures to support team consistency. - Participate in quality assurance monitoring and call calibration sessions, applying feedback to continuously improve performance. - Serve as a reliable coverage resource during peak volumes, high-call periods, or escalated community events. Qualifications - 3+ years of experience in a call center, customer service, or contact center environment. - Demonstrated experience handling contacts across multiple channels (voice, chat, email). - Strong written and verbal communication skills with the ability to adapt tone for a diverse caller base including students, parents, guardians, and district staff. - Proficiency with CRM or case management platforms. - Ability to work effectively in a fast-paced, high-volume environment while maintaining accuracy and composure. - Strong problem-solving skills with a track record of ownership and follow-through to resolution. Requirements - Experience supporting a K-12, higher education, or public-sector client (preferred). - Familiarity with community services, student enrollment processes, or school district operations (preferred). - Prior experience in a managed services or outsourced contact center environment (preferred). - Experience with Talkdesk, Genesys, Five9, or similar cloud contact center platforms (preferred). - Bilingual candidates (English/Spanish) strongly encouraged to apply (preferred). Benefits - Medical, dental, and vision insurance. - 401k retirement account access. - Paid time off. - Paid sick leave and/or other paid time off as provided by applicable law. Company Description CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.