Nexa

Role Description Are you looking for a role that challenges you and rewards your dedication? At Nexa, we operate as a vital communication hub for a diverse range of companies, serving callers 24/7. We are looking for resilient, compassionate and professional individuals to join our fast-paced, high volume call center team. This is not a sedentary, low activity position. It is a "call after call" environment that requires focus, speed and precision. We are seeking professionals who thrive under pressure and understand that true customer service is not for the faint of heart. At this time, we are only hiring Full Time remote residents in Arizona. Key Responsibilities - Manage inbound calls for various companies. - Switch between different protocols, data entry requirements, and specific scripting for each client. - Deliver an empathetic, polite, and professional demeanor on every call. - Possess excellent grammar and clear, articulate spoken English. - Meet high standards and be accountable for KPIs including: - Schedule adherence - Average wrap time - Consistent quality assurance (QA) scores Technical Requirements - Provide your own equipment that meets the specifications during your new hire period. - Upon successful completion of your new hire period, company issued equipment will be provided. - Windows 11 or higher (Chromebooks, Apple/Mac products, and tablets are not compatible). - A wired (Ethernet) internet connection is required; Wi-Fi connections are strictly prohibited. - A professional grade wired headset with microphone. - A minimum screen resolution of 1600x900 is required; two monitors are highly preferred. - Must be able to type at least 30 WPM. Schedule and Availability - 10 hour shifts (4 days on, 3 days off). - Must be available to work one weekend day per week. - Holiday work is required. Benefits - $16 per hour. - Medical, Dental and Vision Insurance. - 401k retirement plan with company matching. - ESOP (Employee Stock Ownership Plan). - Paid time off benefits. Are you the right fit? If you are detail oriented, comfortable with technology and pride yourself on your ability to deliver high quality service under pressure, we want to hear from you! Nexa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.