Software that Powers the Service Economy
Product Manager
Location
Canada
Posted
5 days ago
Salary
$150K - $170K / year
Seniority
Senior
Job Description
Product Manager
EverCommerce
• Establish a clear mobile product strategy and roadmap aligned to customer needs, business goals, and Service Fusion’s modernization priorities. • Improve mobile adoption, satisfaction, and reliability through measurable gains in usage, retention, workflow completion, performance, and customer feedback. • Launch and iterate on high-impact capabilities across offline workflows, job management, payments, estimates, invoices, customer records, photos, documents, signatures, training, and support access. • Strengthen Service Fusion’s mobile foundation by balancing near-term customer needs with long-term investments in scalability, reliability, and competitive differentiation. • Become an expert in the workflows of technicians, estimators, dispatchers, admins, and service business owners. • Lead discovery, usability testing, beta feedback analysis, and product analytics to identify the highest-value problems to solve. • Translate insights into simple, reliable mobile experiences that work in real-world field conditions, including low-connectivity environments. • Lead the product lifecycle from discovery through launch, measurement, and iteration. • Partner with design, engineering, QA, support, customer success, marketing, and sales enablement to deliver releases that are well-tested, well-supported, and adopted by customers. • Define clear requirements, success metrics, acceptance criteria, and launch plans while monitoring post-launch performance across adoption, retention, reliability, payments, support volume, and customer feedback. • Use AI tools to improve product discovery, customer feedback synthesis, research, documentation, requirements development, competitive analysis, and stakeholder communication. • Identify practical AI opportunities that help service professionals save time, reduce manual work, make better decisions, and complete field workflows more efficiently.
Job Requirements
- 5+ years in product management, ideally in B2B SaaS, mobile applications, or workflow-heavy software.
- Experience owning customer-facing product areas and delivering measurable customer and business outcomes.
- Strong ability to turn customer discovery, analytics, and business goals into clear product strategy and roadmap decisions.
- Strong understanding of SaaS metrics, including adoption, retention, engagement, customer satisfaction, and product performance.
- Proven ability to influence cross-functional teams across engineering, design, GTM, support, customer success, and leadership.
- Excellent communicator who can engage both senior leaders and hands-on delivery teams.
- Comfortable using AI tools to improve productivity, accelerate learning, synthesize information, and raise the quality of product work.
- Curious about how AI can create meaningful value for customers, especially service professionals and field teams.
- Strong analytical, problem-solving, and prioritization skills.
- Nice to have: Experience with field service management, technician workflows, contractors, trades, construction, or service businesses.
- Nice to have: Experience with offline-first mobile experiences, sync workflows, field productivity tools, or mobile performance improvements.
- Nice to have: Experience with payments, invoicing, estimates, or FinTech.
- Nice to have: Experience working across iOS and Android product experiences.
Benefits
- Flexibility to work remote, hybrid, or in-office within your country of employment
- Robust wellness benefits, including an annual wellness stipend
- 3 weeks of vacation to start, a paid volunteer day, plus 2 floating holidays
- Employee Stock Purchase Program
- Registered Retirement Savings Plan (RRSP) with 4% company match
Related Guides
Related Categories
Related Job Pages
More Product Manager Jobs
Senior Product Manager
DistruBuilt on true cannabis experience | Improve margins, keep your operation compliant, and simplify your day
• Own the Product Roadmap • Define and execute on the product roadmap • Maintain a clear, prioritized roadmap. Communicate timelines, risks, and tradeoffs proactively • Write PRDs and work in tandem with engineers to understand and synthesize specific customer requests into meaningful features that improve the system at large • Integrate AI agents into the Distru user workflow • Own the Product Lifecycle • Design interaction patterns for AI-assisted planning, spec writing, requirements analysis, and stakeholder communication • Define when the AI suggests, when it automates, and when it stays silent — and ship the affordances that make this obvious to users • Cross-Functional Leadership • Work closely with engineering, CS, sales and marketing. You are the bridge that pulls insights from all of these departments together and ensures the product is moving in the right direction
• Define and drive the product vision, strategy, and roadmap for promotional and marketing solutions within our real estate platform. • Collaborate with stakeholders to identify customer pain points and business opportunities in advertising, lead generation, and listing visibility. • Work closely with engineering and design teams to develop and launch features that enhance property promotion and marketing effectiveness. • Leverage data analytics and user research to make informed product decisions and continuously optimize performance. • Develop KPIs to measure success and ensure alignment with company goals. • Lead go-to-market strategies, working with marketing and sales teams to drive adoption of new features. • Stay ahead of industry trends, competitive landscape, and emerging technologies in digital marketing and real estate. • Act as the voice of the customer, ensuring a seamless and valuable user experience.
• Define and drive the product vision, strategy, and roadmap for promotional and marketing solutions within our real estate platform. • Collaborate with stakeholders to identify customer pain points and business opportunities in advertising, lead generation, and listing visibility. • Work closely with engineering and design teams to develop and launch features that enhance property promotion and marketing effectiveness. • Leverage data analytics and user research to make informed product decisions and continuously optimize performance. • Develop KPIs to measure success and ensure alignment with company goals. • Lead go-to-market strategies, working with marketing and sales teams to drive adoption of new features. • Stay ahead of industry trends, competitive landscape, and emerging technologies in digital marketing and real estate. • Act as the voice of the customer, ensuring a seamless and valuable user experience.
• Drive the planning and execution of product initiatives from concept to launch, ensuring alignment with business goals and market trends. • Develop a deep understanding of the Auto Repair domain in order to best identify new product opportunities for our core users. • Combine a deep understanding of the problem space with generative AI solutions to help CPAs do their jobs better and faster. • Deeply understand our core users’ JTBD, concept testing, and usability testing into an iterative development process. • Work with design, engineering, product marketing, and sales teams to align on product vision, strategy, go-to-market plans, pricing, packaging, and business priorities. • Ensure products meet users’ unmet needs while mitigating business risks in value, feasibility, and usability. • Build products with business outcomes in mind then measure if those outcomes showed up. • Define and communicate the long-term vision of the product area you own and translate that into executable roadmaps. • Educate sales, support, and consulting teams on new technology, ensuring they can sell, troubleshoot, and use it effectively.
