Distru

• Own the planning, design, implementation, and testing of mission-critical full-stack features. • Gain deep understanding of the cannabis industry, its supply chain, and our customers' nuanced workflows. • Work closely with product managers, designers, and customer support to shape and deliver projects end-to-end. • Proactively communicate status updates to the rest of the organization. • Balance speed and quality — leaning on AI tooling to move faster while keeping a high bar for what actually ships.

• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales • Responding to support tickets and identifying their issues • Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem • Solving complex tickets with tools like SQL • Making video recordings of solutions for customers to have them watch • Jumping on the phone with customers to debug issues • Identifying common questions that should have a knowledge base article and helping us create that article • Master the tools we use in-house (i.e. Hubspot, Intercom, SQL)

• Own the Product Roadmap • Define and execute on the product roadmap • Maintain a clear, prioritized roadmap. Communicate timelines, risks, and tradeoffs proactively • Write PRDs and work in tandem with engineers to understand and synthesize specific customer requests into meaningful features that improve the system at large • Integrate AI agents into the Distru user workflow • Own the Product Lifecycle • Design interaction patterns for AI-assisted planning, spec writing, requirements analysis, and stakeholder communication • Define when the AI suggests, when it automates, and when it stays silent — and ship the affordances that make this obvious to users • Cross-Functional Leadership • Work closely with engineering, CS, sales and marketing. You are the bridge that pulls insights from all of these departments together and ensures the product is moving in the right direction

• You will thrive here if: - You believe that attentive listening & positive attitudes go a long way - Excited to take ownership of new challenges and implement new solutions - Inherent desire to delight customers & make people happy - Task oriented with strong follow through - You are very goal oriented and willing to go above and beyond to reach your goals - Team player, you want to work as a team to help Distru beat out the competition. - Organized and very good at time management - Flexible, as a start up things are changing quickly, you need to be able to take those changes and adapt. - Can effectively communicate with internal teams while being remote • Work with sales leadership to execute and improve our sales outreach strategy • Manage inbound prospects and drive new leads through outbound calls/emails to targeted accounts • Do discovery calls with prospects to gauge their interest in Distru • Attending industry events to expand our brand awareness and pipeline • Master the tools we use in-house (e.g. Hubspot) and implement new tooling • Maintain accurate data in Hubspot • Test different outreach methods (email subject lines, value propositions, etc) to find the best ones that work for you • Inspire prospective customers to adopt Distru • Set and accomplish clear daily & monthly goals with the team • Be able to successfully reach and exceed quota after 3 month ramp period