Dane Street logo
Dane Street

National Provider of IME and Medical Peer Review Services

Account Manager

Location

United States

Posted

2 days ago

Salary

0

Seniority

Mid Level

Associate Degree2 yrs expEnglish

Job Description

Account Manager

Dane Street

• Managing communication for a targeted list of Workers’ Compensation and Health Plan accounts around program and case-related questions, issue detection and resolution, department escalations with a focus on account growth and development • Facilitate implementation meetings, configure client profiles, manage user access permissions, and coordinate go-live requirements. • Serve as the primary point of contact for clients by leading regular performance reviews (JOCs/QBRs), addressing inquiries, and resolving complaints. • Generate, validate, and distribute daily, weekly, and monthly performance metrics while managing ad-hoc data requests to drive strategic initiatives. • Assist with the sales pipeline by participating in scoping meetings, preparing pricing models, supporting RFP/RFI responses, and collaborating on marketing campaigns. • Coordinate contract (SOW/Addendum) renewals with legal teams. • Partner with IT and Product teams on system enhancements and user testing based on operational and client feedback. • Coordinate audits, security assessments, and remediation plans with compliance and regulatory teams. • Align client capacity requirements with recruitment priorities, ensuring network coverage meets regulatory and organizational standards.

Job Requirements

  • An Associate’s Degree or Bachelor’s Degree is preferred.
  • Clinical experience preferred (LPB, RN, or CPHT)
  • Excellent communication skills, both written and verbal, along with a strong sense of urgency to meet our clients’ expectations
  • Excellent time management and attention to detail
  • Strong research skills with the ability to analyze and report data
  • 2-3 years of related experience (Account Management or Account Management support)
  • Workers’ Comp, Health Plan, PBM Utilization Review, Managed Care, or Claims background preferred
  • Experience navigating web-based systems efficiently

Benefits

  • medical, dental, and vision coverage for you and your family
  • voluntary life insurance options for you, your spouse, and your children
  • other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans
  • basic life insurance, short-term disability, and long-term disability coverage at no cost
  • generous paid time off policy ensures you have time to relax and recharge
  • 401k plan with a company match helps you plan for your future
  • Apple equipment and a media stipend are provided for remote workspace

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