• Provide counselling by telephone or video to clients of the TELUS Health Employee Assistance Program, as needed; • Work as an independent provider, according to your availability; • Complete administrative follow-up on case files using the clinical templates provided.

Title: Crisis Counselor (Olympic Suicide Prevention Center) Location: United States Work Type: Remote, Full Time Job ID: 988CR005990 Job Description: This is a fully remote position. The pay for this position is $24.00 per hour with a $3.00 overnight differential. The schedule is Friday-Tuesday from 7:30pm-4:00am PST, totaling 40 hours per week. This role requires a three-week 40-hour per week training at the start of employment. Our work schedules are subject to change as necessary to meeting the Agency's and it's client's needs. Reasonable notice is provided to facilitate personal planning. Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. About Didi Hirsch Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible. Summary As a 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers via telephone. A high emphasis is placed on quality assurance and efficiency for this role. Primary Duties - Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less. - Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers. - Serves as a mandated reporter in cases of suspected abuse or neglect. - Is familiar with resources and providing information and referrals to help seekers as appropriate. - Maintains accurate and detailed contact reports. Documentation must be completed in real time. - Mentors volunteers during their training process and provides on-going mentorship. - Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and contracts. - Attends routinely scheduled meetings for the Suicide Prevention Center. Position Requirements - Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred. - Possess a high school Diploma or equivalent. - Be 18 years of age or older. - Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process. - Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines. - Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time. - Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace. - Be empathetic, flexible, and adaptable to varying situations. - Have open availability and flexibility to work within the program's operating hours, including weekends and holidays. - Be reliable and able to adhere to schedules based upon program needs. - Complete yearly required continuing education trainings. - Have knowledge of all job specific skills including safety assessment, data collection, and triage. - Goal-oriented team player with strong experience working in large and complex systems. - A commitment to team objectives and Didi Hirsch philosophies. - Successfully pass our pre-employment screening, including a background check and live scan fingerprinting. Our Vision A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being. Our Mission Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access. CORE VALUES Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging. Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society. Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients. Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all. Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support. #LI-Remote

• Ensure the completion of patient databases, treatment plans, progress notes, discharge summaries, and other essential documentation in accordance with applicable federal and state standards and agency policies and procedures. • Provide patients with orientation regarding objectives of the program, phase system requirements, rule and regulations, sanctions, hours of services, patient rights, and additional information to help patient adjust to the program. • Assure each patient is assessed and placed according to the treatment phases in accordance with Federal and State standards and agency policies. • Keep all patient files organized and updated for own and agency’s use in accordance with established policies and procedures. • Counsel patients in crisis situations by identifying patient resources and coping abilities to help patients cope with and take steps to resolve crisis. • Counsel patients who have refused to comply with specific program requirements to increase patient awareness of consequences of noncompliance. • Arrange referrals to other agencies and resources in the community when appropriate. • Perform treatment plan reviews. • Participate in case conferences and case reviews in accordance with established policies and procedures. • Develop and increase knowledge of federal, state, and agency regulations regarding confidentiality, methadone treatment, and substance abuse counseling certification. • Submit all internal and external correspondence to supervisor for review and approval. • Secure necessary documentation from patients, when appropriate, to ensure compliance with established policies and procedures. • Submit monthly and quarterly statistical reports to supervisor. • Attend team meetings and complete all training courses timely as required. • Other duties as assigned.

Role Description We are looking for full-time Associate Therapists to join our team and provide outpatient services through our telehealth program! - Benefits: Our team works 100% remotely from their own homes! - W2, Full-time - $60k - 63k base salary; and incentivized bonus pay structure to eligible employees - Monday - Friday schedule; No weekends! Shift options include: - For ET: 10a-7p or 11a-8p - For CT: 9a-6p or 10a-7p - Comprehensive benefits package including PTO, medical, dental, vision benefits along with liability insurance covered and annual stipend for growth & education opportunities - Additional compensation offered to bilingual candidates (Spanish)! - We not only partner with commercial health plans, but are also a licensed Medicaid and Medicare provider and see patients across the lifespan Qualifications - Master's level degree and licensure - Fluency in English, Spanish preferred; proficiency in other languages a plus Requirements - Candidates must have unrestricted authorization to work in the United States that does not require employer sponsorship now or in the future. At this time, we are unable to support employment authorization tied to temporary or employer-dependent visa statuses - Work from home space must have privacy for patient safety and HIPAA purposes Skills - Knowledge of mental health and/or substance abuse diagnosis - Treatment planning - Comfortable with utilizing technology at all points of the day, including telehealth software, video communication, and internal communication tools - Experience working in partnership with clients to achieve goals - Ability to utilize comprehensive assessments Next Steps It’s important to our team that we review your application and get back to you with next steps quickly. To help streamline the process and make the most of your time, we’ll send a brief questionnaire after you apply. This will gather some baseline information and help ensure a more productive conversation with our team. If there is a mutual fit, we’ll match you with the right senior recruiter to move forward in the process. Company Description Brave Health is very proud of our diverse team who cares for a diverse population of patients. We are an equal opportunity employer and encourage all applicants from every background and life experience to apply.