Role Description The Sr. Business/Configuration Analyst serves as a critical bridge between our technical solutions partners/vendors and our internal business teams, while simultaneously directly configuring specific systems in support of business needs. This role balances extensive familiarity with internal business practices and goals with the technical aptitude to ensure that solutions partners execute changes according to designs and internal system updates occur as expected. The role must be able to effectively communicate with both technical and business teams across CHO leaders and our solutions partners. - Understand the needs of multiple stakeholders. - Facilitate needed requirements and priorities with stakeholders. - Identify current and future-state business processes. - Create, analyze, and validate detailed specifications. - Facilitate design sessions with project teams. - Ensure the end-to-end implementation of technical enhancements that meet business requirements in collaboration with all key stakeholders. Qualifications - BS or BA in business or technology related field or equivalent work experience. - At least 3 years of related experience in a business setting. - At least 2 years of prior experience within healthcare technology solutions configuring various rules and settings (pricing, enrollment, benefits, etc.). - Previous experience in health insurance or health care delivery systems is preferred. - Experience with Azure DevOps or comparable tool for user story development and tracking is preferred. - Familiarity with project management protocols, tools, and methodologies is preferred. Requirements - Elicit, analyze, and document business requirements. - Conduct interviews to gather business requirements via workshops, questionnaires, surveys, workflow storyboards, use cases, scenarios, and other methods. - Work with stakeholders and project team to prioritize collected requirements, which may often include partner vendors. - Translate conceptual requirements in a manner that is clear to the solutions vendors, internal technical teams, and the project team. - Create process models, specifications, diagrams, and charts to support user stories and provide direction to solutions vendors and/or the project team. - Analyze and verify user stories for completeness, consistency, comprehensibility, feasibility, and conformity to standards. - Define precise and accurate acceptance criteria that will be used to ensure that business objectives are effectively captured. - Develop and utilize standard templates to accurately and concisely write user stories and resulting test plans. - Participate in the testing and quality assurance of solutions to ensure features and functions have met gathered requirements. - Communicate changes, enhancements, and modifications of business requirements verbally or through written documentation to project managers, sponsors, and other stakeholders. - Directly configure and prototype various system changes in target systems in support of business needs, including Enrollment, Invoicing/Billing, as well as other functions as appropriate. - Analyze, interpret, load, test and maintain configurable tables. - Act as SME (Subject Matter Expert) for Jet Insure product by managing and maintaining accurate and compliant configurations. - Find, research, and resolve inaccuracies and inconsistencies in the business rules as they impact enrollment and other upstream and downstream transactions. - Create management reporting tools to enhance communication on configurations updates and initiatives. - Lead the business aspect of system conversions and upgrades, including testing of new or enhanced features. Benefits - Community Health Options is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion (DEI). - Respectful, open communication and cooperation between all employees. - Teamwork and participation, encouraging the representation of all groups and employee perspectives. - Balanced approach to work culture through flexible schedules to accommodate varying needs of our people. - Employer and employee contributions to the communities we serve to promote a greater understanding and respect for each other.

Role Description Provides overall consistency in the deliverables for the System Support team by overseeing the testing and training efforts for the team. Offers subject matter expertise in the Epic Tapestry and Epic Benefits Engine module to the team for improved and efficient build. Utilize analytical skills to provide quality control for Tapestry and Benefit build. May be responsible for maintenance, training and support as directed by management. Monitors system issues, uses analytical skills to troubleshoot issues including end user difficulties. Maintains process documents for the System Support team to ensure all processes are well documented. Provide Tapestry and Benefits support to other teams such as Resolute team for benefit issue resolution and Epic upgrade build/testing. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - 10% Testing coordination for the System Support team - 10% Training for System Support staff - 10% Oversee complex Tapestry and Benefit issues and offer the most efficient resolution - 10% Provide quality control for Tapestry and Benefit build - 10% Maintain process documents for System Support team - 10% Provide Tapestry support to other internal teams such as Resolute for Benefit issue resolution - 10% Benefits build and support (including Benefit CRMs, plan build and testing) - 10% Eligibility Load tasks (Maintain/develop work queue including loading, batch error review, edits, etc.) - 10% System Support projects and system upgrade related tasks - 10% Other duties as assigned You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - 4-year degree (BA, BS in business or other related field) or comparable Information Systems Application experience or KSC experience (will substitute experience year-for-year to meet education requirements) - 3+ years of experience with healthcare applications, system design, configuration or support - Demonstrated knowledge of claims processing, vendor contracting, and benefit plan building - Valid Texas Driver’s License - Proven ability to translate administrative and operating requirements specific to EPIC Tapestry System and EPIC Benefits Engine into clear, specific actionable system configurations and the ability to implement those configurations - Proven ability to test, train and audit Provider, Vendor Contract and Benefit system configurations to assure functional accuracy - Proven excellent written and verbal skills - Proven ability to read and interpret industry documents - Proven flexible, detail oriented, and able to work within tight deadlines - Proven to exhibit exceptional customer service to internal and external customers - Microsoft office including Excel and MS Access Preferred Qualifications - Epic Tapestry Certification - Epic Benefits Certification - 3+ years of experience in a Managed Care environment - Demonstrable knowledge of clinical data sets (CPT, HCPS, ICD-9) - Proven solid analytical and reporting skills Requirements - *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Role Description Coho Consulting Group is seeking an experienced Senior Contract Analyst to provide expert acquisition and contracting support to the Department of Defense's Capability Program Executive Office (PEO) for Chemical, Biological, Radiological, and Nuclear (CBRN) Defense Headquarters in Maryland. This senior-level position serves as a trusted advisor on acquisition strategy, contracting actions, milestone documentation, and program execution for high-visibility defense programs. The successful candidate will provide expert analysis and recommendations to program leadership, support milestone reviews, participate in Integrated Product Teams (IPTs), and ensure acquisition activities comply with applicable Federal and Department of Defense regulations and policies. This position is fully remote and may be performed from any location within the United States. Responsibilities (include but are not limited to): - Provide expert guidance and recommendations regarding acquisition strategies, contracting approaches, and Acquisition Category (ACAT) program actions. - Review acquisition and milestone documentation to ensure compliance with DoD 5000 series directives, policies, and guidance. - Develop, review, and analyze acquisition documentation, including Acquisition Plans, Acquisition Strategies, Procurement Requests, Performance Work Statements (PWS), and supporting contract documentation. - Support a wide range of acquisition efforts utilizing Federal Supply Schedules, General Services Administration (GSA) contracts, Other Transaction Authorities (OTAs), Technology Investment Agreements (TIAs), and commercial and non-commercial procurement methods. - Conduct contract and acquisition analyses to support program management offices and senior leadership decision-making. - Participate in Integrated Product Teams (IPTs) and provide contracting subject matter expertise throughout the acquisition lifecycle. - Assist with milestone review preparation, documentation development, and briefing support. - Interpret and apply Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), and DoD acquisition policies to complex contracting scenarios. - Identify acquisition risks and recommend mitigation strategies to support successful program execution. - Collaborate with government stakeholders, program managers, contracting officers, and technical teams to achieve acquisition objectives. Qualifications - Active Secret Security Clearance Required - Master's degree from an accredited college or university; additional relevant experience may be considered in lieu of advanced education where applicable - DAWIA Level III Contracting Certification, Defense Acquisition Credential, FAC-C Level III, or equivalent professional contracting certification - Minimum of 15 years of Department of Defense or Federal Government contracting experience. - Minimum of 8 years of senior-level contracting or acquisition experience. - Minimum of 8 years supporting DoD 5000 acquisition programs. - Demonstrated supervisory or team leadership experience. Benefits - Comprehensive medical, dental, and vision coverage - Flexible Spending Account - healthcare and dependent care - Health Savings Account - high deductible medical plan - Retirement 401(k) with employer match - Open leave policy and paid holidays - Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!

• Execute forecasting and capacity planning activities in a multichannel contact center environment • Develop and manage forecasts and staffing plans • Partner with leadership on forecasting processes including data preparation and model updates • Ensure forecasts are accurate and aligned with business inputs • Translate demand into actionable staffing plans and monitor forecast performance • Support ongoing capacity planning and validate assumptions impacting forecasts • Produce regular reporting on forecasts, staffing plans, and KPIs. • Identify opportunities for process improvements in forecasting tools.