Analyst II, Voice of the Customer

AnalystAnalystFull TimeRemoteSeniorTeam 10,001+Since 1968H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$77K - $112.8K / year

Seniority

Senior

Bachelor Degree3 yrs expExperience acceptedEnglish

Job Description

Analyst II, Voice of the Customer

WM

• Collect/analyze data and collaborate cross-functionally to translate business goals and objectives into actionable insights that drive business decisions • Measure success and improvements using KPIs and metrics to track customer feedback trends and identify areas for improvement • Continuously analyze and provide feedback to recommend areas of focus to improve the customers’ service experience • Provide ongoing support, working closely with stakeholders on education of relevant metrics, improvement opportunities and documentation of findings • Utilize communication and presentation skills to transform data into actionable recommendations and effectively convey findings to stakeholders at all levels

Job Requirements

  • Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience
  • 3 years relevant experience (in addition to education requirement)
  • Effective communicator with the ability to lead and influence others.
  • Experience translating quantitative and qualitative data into actionable recommendations
  • Excellent communication and presentation skills, with the ability to effectively convey complex concepts and strategies to stakeholders at all levels
  • Proficient in Microsoft applications, including PowerPoint, for creating clear, concise, and convincing presentations using mockups, data, and written context.

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days

Related Categories

Related Job Pages

More Analyst Jobs

Logistics Senior Principal

SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .

Analyst3 days ago

Role Description SAIC is seeking a Senior Principal Logistics professional to support Naval Information Warfare Center Pacific (NIWC PAC) Shore Networks Branch Integrated Logistics Support operations in San Diego, CA. This role serves as a senior principal individual contributor responsible for end-to-end logistics lifecycle management across multiple Naval Enterprise Network (NEN) programs supporting DoD shore installations worldwide. The ideal candidate brings deep DoD logistics expertise, a strong understanding of Navy supply chain and procurement processes, and demonstrated experience managing Operational Materials & Supplies (OM&S) accountability across complex multi-program environments. This position requires direct engagement with government program managers, contracting officers, and integrated product teams (IPTs) to ensure seamless logistics execution in support of the warfighter. This role operates with significant independence, managing logistics support across CONUS and OCONUS sites while coordinating with multiple stakeholders. The successful candidate will be a motivated self-starter capable of managing competing priorities across multiple programs simultaneously while serving as a subject matter expert and organizational spokesperson on logistics matters. Target Salary Range: $116,900 – $194,800 | $56.20 – $93.65/hr Qualifications - Deep DoD logistics expertise - Strong understanding of Navy supply chain and procurement processes - Experience managing Operational Materials & Supplies (OM&S) accountability - Ability to engage with government program managers and contracting officers - Experience in multi-program environments Requirements - Provide senior principal-level logistical oversight for Naval Enterprise Networks (NEN) programs including Shore Networks Branch OM&S accountability across CONUS and OCONUS sites - Manage and coordinate logistics support staff, tracking program logistics support, storage, shipping expenditures, and funding availability - Brief program logistics status directly to IPT Lead and Assistant Program Manager (APM) - Serve as senior logistics subject matter expert and consultant on NEN labor and procurement hardware contract statements of work and requirements - Identify annual installation hardware sparing and provisioning requirements for NEN and PEO Digital programs - Facilitate obligation of funds and execution of procurement for annual HQ funded program spares - Oversee materials movement and delivery schedules in accordance with project installation planning - Coordinate shipping and receiving of materials from CONUS and OCONUS sites - Create, review, and maintain logistics documentation - Originate program procurement documentation for contracting officers across multiple Navy programs - Support upgrade and technical refresh of shore installations; provide logistics documentation, procurement of network devices and spares, and configuration control of site baselines - Conduct obsolescence reporting for program equipment and manage warehouse storage spaces Company Description SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .

United States
$116.9K - $194.8K / year

Analyst III

PMG

PMG is a global independent marketing services and technology company that seeks to inspire people and brands that anything is possible. Driven by shared success, PMG leverages business strategy and transformation, creative, media, and insights—as well as its proprietary operating system, Alli—to deliver cutting-edge digital solutions and innovative media strategies. Over 900 employees globally. Work for ambitious brands like Apple, Nike, Sephora, Experian, and more. Operations span 85+ countries.

Analyst3 days ago

Role Description As a Analyst III at PMG, you’ll join our innovative Analytics and Data Science practice, a team dedicated to creating dynamic, integrated analytics solutions that drive business success. In this role, you’ll collaborate with talented professionals across Media, Client Strategy, Ad Operations, and Technology to deliver actionable insights and custom analytics solutions for clients across a variety of industries. - Leads key reporting and analytics workstreams and builds performance insights in collaboration with Media and Strategy teams. - Leads dashboard and reporting delivery across campaigns and channels. - Owns ongoing stakeholder prioritization and analytics roadmaps by client or pod. - Conducts in-depth media performance analysis and identifies optimization opportunities. - Works independently to translate marketing goals into data frameworks and measurement plans. - Collaborates with cross-functional teams to align on KPIs and business questions. - Identifies opportunities for automation or reporting improvements. - Owns client presentations and reporting walkthroughs. Documents and shares key learnings with internal teams. - Provides actionable recommendations based on performance trends. - Partners with Strategy leads to interpret results of tests and pilots. - Provides mentorship and guidance to junior analysts. - Uses AI, automation, and technology to elevate the quality and efficiency of work, streamline processes, and enable faster, more informed decision-making in their role. - Responsible for media forecasting, planning, and cross-channel optimizations. Benefits - Professional Development: Take advantage of our learning and development programs, mentorship opportunities, and career advancement support. - Generous Time Off: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones. - Parental Leave: We provide paid parental leave to support your family during important life events. - Retirement & Pension Plans: Plan for your future with competitive retirement or pension programs, including contribution matching. - Fertility and Family Support: Access fertility benefits for all team members and their spouses. - Healthcare: Coverage and support for everyday medical expenses and routine care, tailored by geography. - Pet Insurance: Protect your pet's health and your finances. - Lifestyle Spending Accounts: Enjoy 100% company-funded accounts to promote healthy habits and well-being. - Commuter Benefits: Access support for travel and commuting needs, where available. - Annual Bonus: All employees are eligible for an annual bonus. - Volunteering Opportunities: Receive 8 give-back hours to volunteer in your local communities. - AI Enterprise License: Access AI Enterprise accounts and participate in weekly AI training sessions to empower and ensure AI safety. Company Description PMG is a global independent marketing services and technology company that seeks to inspire people and brands that anything is possible. Driven by shared success, PMG leverages business strategy and transformation, creative, media, and insights—as well as its proprietary operating system, Alli—to deliver cutting-edge digital solutions and innovative media strategies. - Over 900 employees globally. - Work for ambitious brands like Apple, Nike, Sephora, Experian, and more. - Operations span 85+ countries.

United States

Senior Systems Analyst - Hexagon SmartPlant Materials

DEW Softech Inc

DEW Softech Inc has been a leader in providing innovative software solutions for over a decade. Our commitment to excellence and customer satisfaction has made us a trusted partner in the industry, and our employees thrive in a culture that values collaboration and creativity.

Analyst3 days ago

Role Description We are looking for a Sr. Systems Analyst - SmartPlant Materials to partner with stakeholders and lead the development and support of SmartPlant Materials solutions and interfaces. This position will be Full-Time and Remote for a 12 month contract. - Partner with business stakeholders to gather, define, and document clear requirements aligned to business priorities - Lead analysis, design, development, testing, deployment, maintenance, and enhancement activities for SmartPlant Materials and related interfaces - Work closely with Change and Release Management teams to support successful delivery across the release lifecycle - Contribute to solution design discussions and code reviews to ensure quality and maintainability - Apply Agile delivery practices and collaborate across teams to drive efficient project execution - Collaborate with vendors and internal teams to design and implement new capabilities - Identify and drive opportunities to improve service delivery, quality, reliability, and cost efficiency - Support production services, resolve incidents and problems, meet service expectations, and participate in rotational on-call support Qualifications - Bachelor’s degree in computer science, engineering, or a related technical field, or equivalent work experience - 3+ years of experience configuring Hexagon SmartPlant Materials solutions - 5+ years of custom software development experience across the full application lifecycle - Experience with PL/SQL and JavaScript - Strong problem-solving and collaboration skills - Ability to work independently with minimal supervision - Strong written and verbal communication skills Requirements - Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor - Must be able to communicate with customers/team members over the phone and in person - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

United States

Lead Epic Revenue Application Analyst III

Mosaic Life Care

Founded in 1982 and headquartered in St. Joseph, Missouri, Mosaic Life Care is a physician-led health system dedicated to its mission of improving the health of individuals and com

Analyst3 days ago

Role Description Responsible for leading application analysts on deliverables, deadlines and communication with leadership and operational stakeholders. - Responsible for reviewing the status of projects and issues on an ongoing basis with operations as well as leadership. - Responsible for implementation and support of applications. - Works closely with end users to troubleshoot and correct problems relating to applications. - Assists with conversions and implementations of software products. - Uses operational knowledge to seek out, research and evaluate a variety of solutions to provide end users with high quality, efficient products. - Maintains and supports specified installed application software products. Benefits - Mosaic has a wide array of benefits to meet each employee’s individual needs. - Benefits designed by listening to employees. - Concierge services. - Employee lounge. - Wellness programs. - Free covered parking. - Free on-site and virtual health clinics. - Many more perks to ensure employees feel valued. Company Description Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.

United States