• Analyse our product fit, generate insights for improvements and feature advances to make Deblock THE best neo-bank in Milan. • Grow our external testing panel, and grow our organic base in the city. Build a deep passionate community. • Track what works and what doesn’t, direct the product evolution and brand positioning. Be the person who actually knows what's happening on the ground, and can respond to market stimulus. • You understand how to open doors, build a local pipeline, and turn relationships into commercial partnerships on the ground in Milan.

• The Senior Operations Associate supports day-to-day deposit, Real Time Payments, and EFT activity, including ACH and wires. • The role also supports process improvement, operations projects, and the design and maintenance of policies and procedures. • This person plays a key role in how we use systems, automation, and AI-assisted tools across Operations. • The ideal candidate must be competent and able to learn quickly, be highly detail oriented, and be comfortable working with many different systems. • They help coordinate and schedule daily work for EFT, ACH, and wire processing and act as a point of contact for the department when the Operations Manager is unavailable. • They support plans for electronic funds processes and member servicing. • They work on projects tied to system updates, service enhancements, and process changes, and keep their work current in project and ticketing tools that follow Agile-inspired practices. • They lead or support process reviews and testing and help translate findings into production changes. • They identify high-volume, rules-based work that can be automated, including through RPA and AI-assisted workflows, and work with stakeholders to define requirements, test solutions, and measure impact.

• Assist in the end-to-end setup of audience deals and campaigns in the OpenAP platform, from processing confirmation through distribution and campaign creation. • Maintain accurate records and statuses across internal project management systems, ensuring real-time visibility for all stakeholders throughout the campaign lifecycle. • Run regular reconciliation between internal systems and the OpenAP platform; proactively identify and resolve discrepancies. • Support client reporting workflows across internal and 3rd party tools, preparing and reformatting data files, and organizing report outputs for downstream use. • Thrive in a context-switching environment — managing multiple parallel workstreams simultaneously is the norm, and you bring consistency and accuracy to all of them. • Grow into the role over time — this position is intentionally designed to expand in scope as workflows are refined and trust is established.

Octus Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets. For more information, visit: https://octus.com/ Working at Octus Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more. Role We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join our growing Customer Operations team. As a Customer Operations Intern, you will work alongside our Support teams across both our public and private platforms, gaining hands-on experience in a fast-paced, client-facing environment. You will assist in handling general support requests and user permissioning tasks, while collaborating with internal teams to help deliver an exceptional client experience. The tenure of this internship program will be between 6-9 months and you will be receiving a monthly stipend. The Team – Customer Operations We are a growing team with ambitious and energetic individuals. The team has a very pro-active, can-do approach to work, and we expect any new joiner to have the same energy. The Customer Operations team regularly works in collaboration with other teams such as Tech, Product Operations, Customer Success, Account Management and Editorial. As an intern, you will get a lot of exposure and insight into how the company functions on a day-to-day basis. Key Responsibilities: - Support both the public and private platform Support teams in handling day-to-day client requests via email and internal ticketing systems. - Assist in processing user permissioning requests, ensuring accurate and timely access provisioning across platforms. - Respond to general support inquiries in a professional and timely manner, helping to ensure a high standard of client satisfaction. - Help maintain accurate and up-to-date user records and account information in our internal systems. - Collaborate with cross-functional teams including Tech, Product Operations, and Customer Success to resolve client issues and escalate where necessary. - Assist with internal reporting and data maintenance tasks as required. - Perform other related duties as assigned. Requirements: - Recent graduate with a Bachelor’s degree in Business, Finance, Marketing, or a related field, OR currently enrolled in the final semester of an undergraduate degree program. - Strong interest in financial services, technology, or client-facing roles. - Excellent verbal and written communication skills in English. - Strong attention to detail with the ability to manage multiple tasks in a fast-paced environment. - A proactive and collaborative attitude with a willingness to learn. - Willingness to work US/EMEA hours. Equal Employment Opportunity Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.