Role Description We're looking for a service-driven Remote Client Support Specialist to help deliver an exceptional client experience within a structured, advisor-led service model. This fully remote position is perfect for someone who enjoys helping others, staying organized, and ensuring every detail is handled with care. In this role, you'll partner closely with assigned advisors to support clients throughout their experience — answering questions, coordinating details, and keeping everything on track behind the scenes. If you're professional, dependable, and thrive in a process-driven environment, this opportunity offers flexibility and long-term growth potential. What You'll Do: - Provide responsive support to clients through their assigned advisor - Answer questions and deliver clear, accurate information - Assist with scheduling, confirmations, and follow-up communication - Maintain organized client records and documentation - Ensure timely updates and a seamless overall experience Qualifications - Strong written and verbal communication skills - Customer service or administrative experience preferred (not required) - Detail-oriented and comfortable managing multiple tasks - Self-motivated and able to work independently in a remote setting - Tech-comfortable and quick to learn new systems - Must be a citizen of the US, UK, LATAM, Spain, or Australia Benefits - 100% remote flexibility - Structured training and ongoing team support - Clear systems and processes provided - Opportunity for professional growth within a collaborative environment

Role Description The Sr. Account Manager drives retention and growth through development of account strategies and business relationships with external clients. In this role, the focus will be on delivering best-in-class service to clients, leading and managing internal and external relationships, as well as developing new business from existing clients. This role operates in a fast-paced, high-visibility client environment and requires the ability to quickly assume ownership of complex accounts with minimal oversight. A key focus will be leading 1/1 readiness activities and operational project execution for a large, complex client. The ability to proactively identify client needs and establish proactive plans will be key. This role will conduct customer consultations, lead applicable negotiations, and work with internal partners to support client commitments and contractual deliverables. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. This role must be able to support Pacific Time Zone hours. Qualifications - 4+ years of external client-facing Healthcare Account Management or client implementation project management - 3+ years of project management experience (PBM/Health Plan preferred) - 3+ years of experience in tracking and planning projects, working with large data sets, and making data-driven analytical decisions - Proven solid understanding of pharmacy/PBM operations and infrastructure - Experience leading client-facing meetings, including agenda setting, facilitation, and follow-up action management - Experience with Medicare Part D and CMS regulations - Ability to support PST time zone hours - Driver’s License and access to reliable transportation Requirements - 3+ years PBM project management experience - Experience and understanding of PBM client impact reporting, root cause analysis, and full remediation - Experience developing large project timelines and driving cross-functional project teams to meet deadlines - Experience with 1/1 PBM client readiness and operational planning - Experience with Smartsheet or similar project management tools Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements)

Title: Psychiatric Services PMHNP - Expansion Location: Raleigh,Durham, Fayetteville, United States Hybrid Job Description: Psychiatric Services Advanced Practice Provider (APP) - Expansion Join a supportive team who values Compassion, Excellence, Collaboration, Inclusion, Hope, & Authenticity! As our Advanced Practice Provider (APP), under physician supervision, you will provide medical and clinical services to SouthLight and community clients. The APP practices as defined by a collaborative scope of practice according to rules and regulations of NC Board of Nursing (BON) and / or NC Medical Board (NCMB). This position may practice in all clinical and medical SouthLight Divisions when appropriate collaborative agreements with a supervising physician are in place. The APP will practice primarily in SouthLight's Psychiatric Services Program, to include MAT (medication assisted treatment) in OBOT (Office-Based Opioid Treatment) with the possibility of cross-coverage and training in the Opioid Treatment Program. The APP will collaborate with clinical and administrative staff to ensure clients receive safe, holistic, evidence-based, outcome-driven, quality care in a compassionate, therapeutic environment. As part of our Expansion Program, this position serves multiple locations, including Raleigh, Durham, and Fayetteville, as needed. Schedule Full-time, flexible (5, 8-hour shifts or 4, 10's available). Must be available to work on-site, with work remote 1 day/wk option. Pay Starting at $140k/yr, based on experience. Benefits Being a part of a non-profit behavioral health organization has some unique benefits, along with our incredible health insurance options. Working here at SouthLight, you will be able to make a difference in people's lives every day, and know that you are a part of inspiring positive change in your community. Full-time employees are eligible for medical benefits the first of the month 30 days after hire date. Options for a standard plan and an HSA plan with a $100 initial contribution and up to a $25 per paycheck match. 10 paid holidays and PTO hours which accrue at a rate of 10 hours per month. After 6 months employees are eligible to enroll in our 401(k) plan which has a 4% match. Company paid life insurance, short and long term disability, in house and paid training opportunities, and additional pay for working holidays. SouthLight provides mileage reimbursement. Job Responsibilities of a Psychiatric Services Advanced Practice Provider (APP) - Provide psychiatric assessments and medication management services under the supervision of internal SouthLight Healthcare Medical Director or supervising psychiatrist. - Provide psychiatric services for a population who presents with complex psychiatric conditions including complex mental illness, neurocognitive disorders, substance use disorders and individual co-occurring conditions. - Evaluate participants for treatment and ongoing psychiatric services. - Order, interpret, and evaluate diagnostic tests to identify and assess patient's clinical problems and health care needs. - Record physical findings, and formulate plan and prognosis, based on patient's condition. - Discuss cases with physician and other health professionals to prepare comprehensive patient care plan - As authorized by the State of NC and per DEA regulations, prescribe or recommend drugs or other forms of treatment - May refer patients to other healthcare providers for consultation or to specialized health resources for treatment - Participate in quality improvement and supervisory meetings with primary supervising physician and practice manager as needed - Provide as needed clinical supervision of support staff during clinic hours. Qualifications of a Psychiatric Services Advanced Practice Provider (APP) Educational and Experience - Minimum 2 years' experience in a community health setting in behavioral health and addiction medicine or equivalent experience - Minimum 2 years' experience prescribing psychiatric treatment medication - Experience with complex psychiatric conditions including persistent mental illness preferred - Experience with substance abuse and rehabilitation preferred - Experience and interest with medication assisted treatment/opioid treatment program preferred Licensure/Certifications - PMHNP or National PA/NP certification (Master's Degree). - Current unrestricted DEA registration. Knowledge, Skills and Abilities Required - Excellent verbal and written communication skills - General computer skills and ability to use EHR - Analytical thinking in a medical setting - Excellent time management and prioritization skills. - Familiarity with NC Controlled Substance Abuse Registry. - Knowledge of CARF standards and all federal and state laws, rules and regulations pertaining to medical, nursing, and clinical behavioral health care. About SouthLight Healthcare Tap into your passion at SouthLight Healthcare. Build your career in an environment where your voice, passion and work matters every day. At the core of SouthLight is a commitment to our values, our employees and clients. We strive to be an organization where every colleague can contribute and excel. We are an equal opportunity employer and committed to building a culture that values diversity and inclusion. SouthLight offers competitive opportunities and a robust benefits package. Founded in 1970, SouthLight Healthcare is one of the area's largest and long-established nonprofit providers of substance use treatment and mental health services. With outpatient and community-based programs, SouthLight provides prevention, education and treatment services in the Triangle and beyond. SouthLight has multiple office locations throughout the Triangle area, serving more than 9,000 clients each year. Services include adult outpatient counseling, Intensive Outpatient Program, Psychiatric Services and Medication Management, Opioid Treatment Program, Court Deferral Program, Peer Support Services, Family Centered Treatment, Community Support Team and a residential treatment program for women and children and more. We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex. Employment offers are contingent upon a satisfactory pre-employment drug screen. Professional references will be checked and criminal, abuse, driving, and fraud background reports will be obtained. Unsatisfactory results of any of these reports may result in SouthLight withdrawing the offer.

• Effectively manage and oversee all T0 to T1 cases assigned for comprehensive client support. • Handle client inquiries with a 2hr FRT and expedite requests with a high level of service. • Proactively manage candidate start dates to guarantee timely onboarding. • Host regular calls with clients to review the status of open checks and address any concerns or questions. • Conduct monthly audits on a minimum of 2% of cases to identify process errors, documenting findings in reports for the Head of Service Delivery. • Provide insights and support to the Account Management team for all Quarterly Business Reviews (QBR) or reporting associated with T0 and T1 accounts. • Meet proactivity based KPIs on a monthly basis whilst maintaining NPS levels